Resort Details

Dining
OnSite Dining
  • Claraboya
    Offering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
  • México Lindo
    Mexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
  • Mirador Restaurant
    Ocean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
  • Trattoria
    A la carte restaurant serving Italian cuisine.
  • Various Lounges/Bars
    • Lobby Bar
    • Bar Albatros
    • Claraboya Bar
    • Guacamaya Bar
On-Site Amenities
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf,Offsite†
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
On-Site Wedding Services
  • Contact hotel directly for pricing and availability.

† Fees may apply

On-Site Recreation
  • Direct access to a beach
  • Motorized Water Sports †
    Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
  • Non-Motorized Water Sports
    Kayaks
    Pedal boats
    Windsurfing
  • Pool
    Family Pool.
  • Spa †
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of property.
On-Site Attraction
  • On-site Entertainment
    Live shows and entertainment every night
Off-Site Attraction
  • Local Discotheques
  • Shopping malls
  • Other Local Attractions
    Plaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 13534 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great family trip

    We stayed here in the family suite. We booked this resort specifically because they had a big family suite. Kitchen, living room, has two bathrooms, separate attached room for the kids. It was the whole reason we booked the resort. My daughter fell in love with the kids club employees on day one. They made slime what more can I say. She didnt care she was the only kid most of the time. She's 11. We spent most of the day doing all the pool activies. She won so many prizes. Noellia and Felix, fernando are amazing pool activty employees. They knew my kids names from day one. The beach was beautiful no sea weed at all tons of chairs. We did parasailing right off the beach. It was a pretty good price considering we have done it before in other countries we were fine paying the $150 for 2 people. We took the ferry to isla mujeres for a day and rented golf carts to explore the whole island it was so fun. You can go to the beach clubs free as long as you spend money on food and drinks. Everything was so good. The resort had no hot tub which would have been nice at night or on the cloudy days. The food was ok. There was something for everyone and no one went hungry but I have been to so many other resorts that the food choices just didn't compare. Although if you get a reservation at the restaurants the dinner were great. It's just the buffets that are just ok. For what we spent for four people all inclusive we can't complain. BU we probably would not come back if we didn't have the kids with us. Get the premium club you can check out later and also can make dinner reservations in advance. Also they have a spot for unlimited bottled water and snacks just for premium club. Viva Mexico !

    Dec 02, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Unhappy first club member

    They do not have any oerks for first club members even though it is an occidental hotel. Rooms are average, service sucked. Had issues with room mini bar being refilled and just getting basic water. Food wasnt that good not many options and dinning area overly packed and food not quickly being refilled. Pool was dirty. Key cards kept getting deactivated.

    Nov 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Stay

    View is amazing, food was tasty, you have different places to choose from, staff is amazing, pool for adult is with a bar give it a try, loved it. Thank you to all the staff.

    Nov 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome!

    Tomas- in the seafood restaurant: One of the best waiters ever! Jessica-awesome! Rojilio at the bar-awesome Aperol spritz in a wine glass!!!! Luis in the main dining room-awesome service!!!! Thanks for a great Thanksgiving vacation!!!

    Nov 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful Thanksgiving Week

    Great place for a family reunion with good food, drinks and service. The ocean views can't be beat. And be sure to try the seafood, Mexican and Italian.

    Nov 28, 2025
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • Current Renovations: Description: Important Notes:
    *The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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