Resort Details
- ClaraboyaOffering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
- México LindoMexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
- Mirador RestaurantOcean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
- TrattoriaA la carte restaurant serving Italian cuisine.
- Various Lounges/Bars• Lobby Bar• Bar Albatros• Claraboya Bar• Guacamaya Bar
- Double
View: Lagoon or Garden View Room.
Bedding: 1 king bed or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 3 children, 4 total
A maximum of 3 children through the age of 1 stay free in existing beds with at least 2 adults. Children 2 - 12 are surcharged.- Air conditioning
- Bathroom amenities
- Safe
- Telephone
- TV
- Wireless internet connection
- Double Ocean Front
Bedding: 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 2 children, 4 total
A maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children 2 - 12 are surcharged.
- Air conditioning
- Bathroom amenities
- Safe
- Telephone
- TV
- Wireless internet connection
- Suite Oceanfront Premium Level
Bedding: 1 king.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 3 children, 4 total
A maximum of 3 children through the age of 1 stay free in existing beds with at least 2 adults. Children 2 - 12 are surcharged.- Air conditioning
- Bathroom amenities
- Safe
- Telephone
- TV
- Wireless internet connection
- Family Oceanfront Premium Level
Bedding: 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 6 adults, 4 children, 6 total.
A maximum of 4 children through the age of 1 stay free in existing beds with at least 2 adults. Children 2 - 12 are surcharged.
- Air conditioning
- Bathroom amenities
- Safe
- Telephone
- TV
- Wireless internet connection
- Double Room Sea Front View
View: Ocean View
Bedding: 1 king bed or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: 4 adults, 3 children, 4 total
A maximum of 3 children through the age of 1 stay free in existing beds with at least 2 adults. Children 2 - 12 are surcharged.
- Air conditioning
- Bathroom amenities
- Safe
- Telephone
- TV
- Wireless internet connection
- Double Sea View Premium LevelView: Sea view
Bedding: 1 king bed or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limit: 4 adults, 3 children, 4 total
The Premium Level Double Sea View rooms with their contemporary Mexican style offer guests excellent facilities across 377 ft² where they can enjoy our Premium Level benefits.
It also has a generous balcony with excellent views of the turquoise sea.- Air conditioning
- Bathroom amenities
- Safe
- Telephone
- TV
- Wireless internet connection
- Double Ocean Front Premium LevelBedding: 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total
A maximum of 3 children through the age of 1 stay free in existing beds with at least 2 adults. Children 2 - 12 are surcharged.- Air conditioning
- Bathroom amenities
- Safe
- Telephone
- TV
- Wireless internet connection
- 24-hour front desk
- Babysitting*
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand*
- Golf,Offsite*
- 24-hour front desk
- Babysitting*
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand*
- Golf, Offsite*
- Housekeeping - daily
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service*
- Room service - limited hours*
- Safe deposit box*
- Spa*
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports*
-
Contact hotel directly for pricing and availability.
* Fees may apply
- Direct access to a beach
- Motorized Water Sports *Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
- Non-Motorized Water SportsKayaks
Pedal boats
Windsurfing - PoolFamily Pool.
- Spa *
- Tennis court
- Golf *Golf course located within 5 miles of property.
- On-site EntertainmentLive shows and entertainment every night
- Local Discotheques
- Shopping malls
- Other Local AttractionsPlaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-
* Fees may apply
Located on the white sand and crystal clear waters of the Caribbean, along the world famous hotel zone of Cancun, you’ll find the 24-hour, all-inclusive Occidental Tucancún. This recently renovated resort features 339 spacious, comfortable rooms and suites with spectacular views of the Caribbean Sea or Nichupté Lagoon, up to four restaurants offing an extensive range of cuisine, five bars, three pools including an adults-only pool, an exclusive spa offering a variety of relaxing and rejuvenating treatments, daily entertainment, nightly musical shows and more. For those seeking a more elevated experience, our Premium Level accommodations offer our best views, unlimited access to our specialty restaurants, private check-in, personalized concierge service and much more. Relax and enjoy yourself, or venture out and explore the nearby Del Rey archeological Mayan ruins or the legendary nightlife of Cancun. This resort is ideal for families and couples alike.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14361 reviews
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Aug 28, 2026Adventure
We had an amazing experience, the staff support and service was great, from the front desk, concierge and servers in the buffet and restaurant, bartenders to housekeeping. Jose helped me with plan a birthday surprise for my husband, it was wonderful took great care of us throughout the stay, checking in with us and making sure we are having a good time. We highly recommend the resort and the restaurants. We would love to come back!
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Aug 24, 2026Erik and Santiago are amazing!
Erik and Santiago were the highlight of our family trip! They were attentive and fast making sure all our needs in the Mirado buffet were met. Really friendly and welcoming.
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Aug 20, 2026
Excellent
Everything was great from the ladies at the front desk to all the personnel working in the different bar areas. Special thanks to Jairo, Antonio, Luis, Enrique, Armando, Francisco, Carmen and Daniela. They made our stay amazing.
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Aug 19, 2026
Great hotel
Hotel service was excellent; food was good. Very entertaining events every night. Beach was beautiful.
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Aug 16, 2026
Birthday review
For a 4-star hotel, this was honestly one of the best stays I’ve had! I stayed for 3 days as a solo traveler and was lucky enough to have a beautiful beachfront suite to celebrate my birthday. 🌊✨ The staff were incredibly accommodating and welcoming. The bar and restaurant had lots of food choices, and everything I tried was good. A special thank you to Jesse, who made my birthday extra special by personally coming to my room and surprising me with a cake and a bottle of wine. 🎂🍷 That thoughtful gesture truly made my stay memorable.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Current Renovations: Description: Important Notes:
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed