Located on the white sand and crystal clear waters of the Caribbean, along the world famous hotel zone of Cancun, you’ll find the 24-hour, all-inclusive Occidental Tucancún. This recently renovated resort features 339 spacious, comfortable rooms and suites with spectacular views of the Caribbean Sea or Nichupté Lagoon, up to four restaurants offing an extensive range of cuisine, five bars, three pools including an adults-only pool, an exclusive spa offering a variety of relaxing and rejuvenating treatments, daily entertainment, nightly musical shows and more. For those seeking a more elevated experience, our Premium Level accommodations offer our best views, unlimited access to our specialty restaurants, private check-in, personalized concierge service and much more. Relax and enjoy yourself, or venture out and explore the nearby Del Rey archeological Mayan ruins or the legendary nightlife of Cancun. This resort is ideal for families and couples alike.
Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12541 reviews
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Dec 09, 2024Managers and staff unknowledgeable and rude
Manager and hotel staff were unknowledgeable regarding shuttle service back to airport. Gave inconsistent information on how to book it and we had to pay out of pocket for Uber to make our flight. Transat’s “transport” to and from the airport are disorganized and the rep is rude when told of the incident. Hotel manage also rude.
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Dec 09, 2024Worst Hotel I Have Ever Stayed in.
This hotel is shocking from start to finish. Food is shocking , you get served your drinks in lobby bar in a water dispenser cup. Drinks are watered down and beer is awful. We had 4 rooms and had issues with every room from shower not working,toilet not flushing ,no clean towels daily and air con does not work. Key cards for rooms had to be programmed daily sometimes 3 times a day. We had the worst ever holiday and would not recommend this hotel at all. Mustache better hotels close by stay away at all costs.
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Dec 06, 2024Amazing service from the staff.
They need to have more diversity of food to avoid the same offer every day and make sure the food tables are full of the time. Also the quality of the food would be better.
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Dec 05, 2024
WIll NEVER GO BACK! Staff weren't very accommodating but yet always expecting a "tip"
Don't book your vacation here. This is my 2nd time, but will be my last. Subpar service and always expecting a "tip", was told the only way to give us the nice room is to pay because it's Thanjsgiving week, or upgrade our first club memberships to 2 bedroom memberships, niw why would I upgrdae my contract if they can't even give me the service that I paid for according to my contract? If you decide to go to this resort, do yourself a favor and don't ever buy the OVC timeshare which I paid $30K for.
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Dec 05, 2024
No diversity on food options
Not sure if it was only us ,but had to order food everyday day as had no options that we could use Breakfast was good only if chef listened to you , one day chef was I don’t make omelets with salt and pepper Try calling the room service if you got through and if you did the wait patiently for what you asked as it may take time For an all inclusive hotel This hotel was complete waste of money as on many occasions when we asked or basic things like plate , spoon , water and some fruit we were told NO For POOL you paid 20 pesos , I was like Why No options for teens to play Shops in resort be careful once you buy something and want to return after 30 seconds sorry can’t do it as system does not allow Dollar exchange was complete rip off