Resort Details

Dining
OnSite Dining
  • Claraboya
    Offering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
  • México Lindo
    Mexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
  • Mirador Restaurant
    Ocean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
  • Trattoria
    A la carte restaurant serving Italian cuisine.
  • Various Lounges/Bars
    • Lobby Bar
    • Bar Albatros
    • Claraboya Bar
    • Guacamaya Bar
On-Site Amenities
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf,Offsite†
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
On-Site Wedding Services
  • Contact hotel directly for pricing and availability.

† Fees may apply

On-Site Recreation
  • Direct access to a beach
  • Motorized Water Sports †
    Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
  • Non-Motorized Water Sports
    Kayaks
    Pedal boats
    Windsurfing
  • Pool
    Family Pool.
  • Spa †
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of property.
On-Site Attraction
  • On-site Entertainment
    Live shows and entertainment every night
Off-Site Attraction
  • Local Discotheques
  • Shopping malls
  • Other Local Attractions
    Plaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 13725 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nice !

    Jessica palma is such a nice and gentle lady and she takes good care of us. We really liked our vacations! We will come back.

    Feb 03, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Good enough for the price point

    We have stayed at much nicer resorts in Cancun and decided to sacrifice this time for the price point here. We won't do that again. While our time here was fine, it definitely deserves the 7stars. We were disappointed in the availablity of the restaurants at night and the lack of pool and beach bar service. The room was below average at best, but overall the resort was well kept and nice enough. I do think we were in an older section of the hotel and also did not have VIP status which prevented us from making reservations and also I believe the nicer rooms.

    Feb 02, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best beach, friendly personal

    Best beach in Cancun, we love this resort and their amazing friendly people. Best cocktails that a gringo like me can hope for 😅

    Feb 01, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    First trip to Cancun!

    Loved the beach, water and the waves, the real reason we came. Resort was very nice with a great ocean view room and really comfortable beds. The food was repetitive and a bit bland, so we ventured offsite for a few meals. We had great service from Omar in the poolside restaurant. And Antonio was super nice and attentive in the adult pool bar. These two gentleman made our stay!!

    Feb 01, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    W/E 01-31-26

    We enjoyed our stay. A few things the property rooms need updating. Also there should be Menu for the restaurant's beforehand. There needs to be another alternative as to how the reservations for dinner are booked. the water jets in the infinity pool need to be fixed. The staff was great the food quality could be better. , Overall good value for the money.

    Feb 01, 2026
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • Current Renovations: Description: Important Notes:
    *The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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