The privilege categories include the following amenities:
* Private check-in and check-out
* Personalized concierge
* Welcome gift upon arrival (bottle of wine in room)
* Discounts in Despacio Spa and Dive It! Center
* International newspaper with Press Reader app
* Exclusive WiFi network
* Dinner in other hotels of the Ocean family
* Full minibar
* Discounts in Despacio Spa and Dive It! Center
* Bathrobe and slippers in the room
* Pillow menu and turn down service
* Access to Privilege Lounge with selection of coffee, tea, wine, hor d'oeuvres, and conciege service
* Privilege dining with top shelf liquors, preferential dinner reservations, 24-hour in-room dining, breakfast in bed, 1 special dinner per stay
* Privilege beach including lounge chairs, private waiter, and beach concierge
* Privilege kids: Welcome daisy kit and special daisy bath amenities.
Redemption information will be provided by the hotel at check-in
The Privilege categories include Privilege Crossover Program
Privilege guests can receive an exclusive evening outing to visit, dine, and experience another Ocean Hotels property (only valid within destination) for an evening of entertainment and discovery.
The service works as follows:
• Guests will communicate to the Privilege Concierge 24 hours prior to outing to discovery
property.
• Visit time frame is from 6pm to 1am, includes dining, drinks, and entertainment.
• Transportation must be covered by the guest.
Important Information: Groups and other restrictions may apply.
Resort Details
- Blue MoonGourmet French restaurant with a Caribbean twist.
- El BodegonThe chef at this restaurant serves up special and light dishes in pleasant, laid-back surroundings. With views of the hotel plaza and its tropical gardens, it's the ideal place to enjoy a light dish.
- El Carey & La TortugaBuffet restaurant with wide variety of specialities and international cuisine.
- I Mascherati Di VeneziaStylish Italian restaurant with unique décor inspired by the atmosphere of Venice's Carnival.
- MargaritaGourmet Mexican restaurant with a Caribbean twist.
- Mike's CoffeeSpecialty teas, coffees and home-made cakes.
- Route 66À la carte American restaurant decorated in an authentic 1930s style.
- Sensai RestaurantAsian restaurant with night-time show cooking for an entertaining evening. Enjoy the culinary japanese specialties and culture of the region in a Caribbean setting.
- Various Lounges/Bars
- Las Palmeras Swim-up Bar
- El Cocotal Pool Bar
- Over Time Sport Bar
- Wave Disco Bar
- Luna Bar
- La Cana Bar
- Tortuga Carey Bar
- Bar Arenal
- Piano Lounge Bar
- Lobby Bar - Villa MarinaBuffet restaurant on the beach with hot and cold dishes and show cooking.
- Privilege Junior Suite Nature View
Bedding: 1 King bed or 2 queen beds with sofa bed in living area.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: Maximum 4 adults, 2 children, 4 total.
Maximum of 3 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-11 are surcharged.Additional Amenities: One of the most luxurious room categories and part of the exclusive Privilege Club®. Located on a building next to the beach, guests are entitled to exclusive Privilege Club amenities in addition to standard All Inclusive amenities.
- 24-hour room service
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Bathroom amenities
- Cable television
- Ceiling fan
- Coffee/Tea Maker
- DVD player
- Free newspaper
- Hair Dryer
- Internet access
- iPod docking station
- Iron
- Jacuzzi
- Minibar
- Safe
- Slippers
- Telephone
- TV
- Wireless internet connection
- Privilege Honeymoon Suite Pool View
Bedding: 1 King bed.
Occupancy limits: Maximum 2 adults, 0 children, 2 total.
No children allowed in this category.Additional Amenities: Completely decorated in white, this room category is exclusively reserved for couples and located at one of the buildings closest to the beach. Two story room including all services and amenities from the Privilege Club®.
- 24-hour room service
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathrobe
- Bathroom amenities
- Cable television
- Ceiling fan
- Coffee/Tea Maker
- DVD player
- Free newspaper
- Hair Dryer
- Internet access
- iPod docking station
- Iron
- Jacuzzi
- Minibar
- Safe
- Slippers
- Telephone
- TV
- Wireless internet connection
- Privilege Junior Suite Pool View
Bedding- 1 King bed or 2 double beds and 1 sofa bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - 4 adults, 2 children, 4 total.
Maximum of 3 children through age 2 stay free in existing beds with at least 2 adults. Children ages 3-11 are surcharged.
Exclusive Privilege services in the hotel:
- Personalized Check-in and check-out
- Late check-out (subject to availability)
- Bellboy services
- Concierge guest services
- Exclusive beachfront Privilege Lounge with breakfast, bar service, press, TV, Internet
- Exclusive breakfast in the room
- Preferential reservations in themed restaurants
- Exclusive beach area with Balinese sunbeds and waiter service
- Special discounts at Despacio Spa Centre and Diving Centre “Dive It!”
- Minibar Upgrade
- Special Privilege Pack for children
- 24-hour room service
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathroom amenities
- Ceiling fan
- Hair Dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- iPod docking station
- Iron
- Jacuzzi
- Telephone
- Turn down service
- Wireless internet connection
- Privilege Honeymoon Junior Suite Pool View
Bedding- 1 King bed.
Occupancy limits - 2 adults, 0 children, 2 total.
No children are allowed in this room category.
- 24-hour room service
- Air conditioning
- Bathroom amenities
- Ceiling fan
- Hair Dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- Iron
- Jacuzzi
- Minibar
- Sofa bed
- Telephone
- Privilege Honeymoon Suite Ocean ViewBedding: King bed.
Occupancy limits: Maximum 2 adults, 0 child, 2 total.- 24-hour room service
- Air conditioning
- Bathroom amenities
- Ceiling fan
- Hair Dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- Iron
- Jacuzzi
- Minibar
- Sofa bed
- Telephone
- Junior Suite Superior Deluxe Garden ViewBedding: King bed.
Occupancy limits: Maximum 4 adults, 2 children, 4 total.- Air conditioning
- Bathroom amenities
- Ceiling fan
- Direct dial phone number
- Iron
- Telephone
- TV
- Wireless internet connection
- Superior Deluxe Junior Suites Pool ViewBedding: King bed.
Occupancy limits: Maximum 4 adults, 2 children, 4 total.- Air conditioning
- Bathroom amenities
- Ceiling fan
- Direct dial phone number
- Iron
- Telephone
- TV
- Wireless internet connection
- Superior Elegance Junior SuiteBedding: Double Bed / Two Beds + Sofa Bed.Occupancy limits: Maximum 4 adults, 2 children, 4 total
- Air conditioning
- Bathrobe
- Hair Dryer
- Iron
- Slippers
- Telephone
- TV
- Wireless internet connection
- Superior Elegance Junior Suite Pool ViewBedding: Double or Twin Bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: Maximum 4 adults, 2 children, 4 total.- Air conditioning
- Bathrobe
- Hair Dryer
- Iron
- Slippers
- Telephone
- TV
- Wireless internet connection
- Junior Suite Nature ViewOccupancy limits: Maximum 4 adults, 2 children, 4 total.
Bedding: Double or Twin Bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Junior Suite Pool ViewOccupancy limits: Maximum 4 adults, 2 children, 4 total.
Bedding: Double or Twin Bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Junior Suite Elegance Nature ViewOccupancy limits: Maximum 4 adults, 2 children, 4 total.
Bedding: Double or Twin Bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Junior Suite Elegance Pool ViewOccupancy limits: Maximum 4 adults, 2 children, 4 total.
Bedding: Double or Twin Bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- 24-hour front desk
- Accessible facilities
- ATM/Cash machine*
- Babysitting*
- Baggage hold*
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- ATM/Cash machine*
- Babysitting*
- Baggage hold*
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Elevators Not Available
- Exercise gym
- Free parking
- Game room
- Gift/News stand*
- Housekeeping - daily
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Medical Facilities Service*
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna*
- Spa*
- Tour/sightseeing desk
- Wakeup service
- Water sports
- Business Services*
- Internet Access*
-
Please contact hotel directly for information regarding pricing and availability.
* Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteActivities can change depending on numbers of children participating.
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 outdoor hot tub.
- Motorized Water Sports *- Banana Boat
- Tubio Boat- Aquatic ski
- Fishing - Non-Motorized Water Sports *- Snorkeling
- Kayaking
- Windsurfing - Pickleball *
- PoolThere are 2 pools on-site. This property has swim-up bars.
- Sauna *
- Spa *
- Steam bath *
- On-site EntertainmentDominican Roots, Lion King, Azucar, African show, International Show, Chicago and others.
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21959 reviews
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Oct 15, 2026Great vacation!!!
I gotta say, the reviews on line have been an argument of privilege or non- privilege. We are privileged and are completely enjoying our benefits! The breakfast in the morning (sit down) is a great way to start the day! No lines, relaxed, by the ocean is amazing. The best eggs we’ve had at any resort! The guys at the pool Daniel and Gabriel have been nothing short of amazing! Thomas ( our butler) has gone above and beyond to make our stay excellent! The resort is average ( not a real difference between the 20 AI resorts we’ve stayed at in the Caribbean. But the staff here makes it special! So friendly and hard working! That’s what we will remember years from now! The housekeeping staff has been spot on, and the staff at all restaurants has been on top of things. Truly enjoying every minute at this resort. It will be hard to go home!
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Oct 15, 2026SAVE YOURSELF GO TO DREAMS
Staff was rude and unhelpful. We asked for some ice, they gave us A TRASH BAG OF ICE. Room had THREE different breeds of roaches the big tropical ones, the medium brown ones and the ity bity black and yellow ones. I was killing them all night.Relocated in the morning to pool side room and proceeded to blast music so loud I could hear it in the bathroom. At the restaurant they took our food from us while we were eating, like the majority of my steak, all of my potatoes and mushrooms taken without a word. The whole time the salesmen were aggressively trying to get us to go to their presentation so we can purchase a loyalty program. HA! Never again. Oh yeah my kid just reminded me that the beds we hella uncomfortable too
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Oct 14, 2026Blue moon restaurant
blue moon was the best restaurant with amazing food and very friendly staff. Definitely recommend if you want to end the night with a happy mind and tummy! Jesus was wonderful!
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Oct 14, 2026
Ocean blue and sand
Between the standout food, amazing drinks, and hospitable staff, we thoroughly enjoyed our time here and left with great memories (and very full appetites!). Standout restaurants were blue moon, sensai, and the steakhouse!
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Oct 14, 2026No watersports available
Was here last year and loved to catamarans and kayaks. Was so looking forward to it as part of our daily routine. They have discontinued the watersports desk with out notice. Very disappointed ☹️☹️☹️☹️
- AdvisoryThe hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type and the Wholesaler hereby acknowledges this policy.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed