Hotel Promotions
Privilege Amenities
Privilege Inclusion
All Inclusive Amenities
The privilege categories include the following amenities:
• Welcome Privilege gift
• Welcome bottle of wine
• Privilege Lounge
• Concierge Service
• Dining Privileges; preferential table in all a la carte restaurants, 24-hour a la carte room service
• Private Beac and pool areah with exclusive sun loungers, Balinese beds and private waiter service
Important Information: More details and redemption information will be provided by the hotel at check-in
• Welcome Privilege gift
• Welcome bottle of wine
• Privilege Lounge
• Concierge Service
• Dining Privileges; preferential table in all a la carte restaurants, 24-hour a la carte room service
• Private Beac and pool areah with exclusive sun loungers, Balinese beds and private waiter service
Important Information: More details and redemption information will be provided by the hotel at check-in
Applicable Dates:
Booking Dates: 09 Dec 2024 to 23 Dec 2026
Travel Dates: 09 Dec 2024 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
The Privilege categories include Privilege Crossover Program
Privilege guests can receive an exclusive evening outing to visit, dine, and experience another Ocean Hotels property (only valid within destination) for an evening of entertainment and discovery.
The service works as follows:
•Guests will communicate the Privilege Concierge 24 hours prior to outing to discovery property.
•Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment.
•Transportation must be covered by the guest.
Important Information: Groups and other restrictions may apply
Applicable Dates:
Booking Dates: 14 Oct 2022 to 23 Dec 2026
Travel Dates: 14 Oct 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
The all-inclusive program includes the following amenities:
• Breakfast, lunch, dinner, drinks and snacks
• Mini Bar (restock daily with water, soft drinks and beer)
• Free WIFI
• Non-motorized water sports
• Day and evening entertainment programs
Important Information: Redemption information will be provided by the hotel at check-in.
Applicable Dates:
Booking Dates: 01 Jul 2023 to 23 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Resort Details
OnSite Dining
- Blue MoonRomantic à la carte restaurant with international signature cuisine. Open for dinner only.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. Gentlemen are asked to wear shirts with sleeves.
Smart clothing is recommended for dinners in the Blue Moon Restaurant. Gentlemen are asked to wear long trousers and shirts with sleeves. - Dolce VitaA la carte Italian cuisine. For guests in the Privilege categories. Privilege service breakfast is also available.Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves.
- El CharroBuffet lunch and Mexican a la carte dinner.
- Fresco Juice BarSelection of seasonal fresh fruit juices.
- La HaciendaBuffet restaurant featuring international cuisine with show cooking.Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves.
- Lobby BarLobby Bar.
- Mike's CoffeeSpecializing in tea, coffee and pastries, as well as a wide selection of smoothies and milkshakes, ideal for cooling down when the weather gets hot.
- Pool barLocated in the hotel pool, it offers a variety of cocktails throughout the day.
- Privilege LoungeWith a terrace facing the sea, it offers a variety of snacks and cocktails throughout the day.
- PRIVILEGE LOUNGEPRIVILEGE LOUNGE
- Sports BarSports Bar.
- Various Lounges/Bars- Aqua Lounge
- Lobby Bar
- Swim-Up Bar - YookosoJapanese restaurant open for dinner.
Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves.
Room Type
- Honeymoon Maya Deluxe Privilege
Bedding - 1 king bed.
Occupancy limits - 2 adults total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Jacuzzi
- Minibar
- Safe
- Satellite television
- Shower only
- Slippers
- Telephone
- Privilege Junior Suite Nature View
Bedding - 1 king bed.
Occupancy limits - 2 adults total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Device with mp3
- Hair Dryer
- Internet access
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower only
- Privilege Romance Suite with Jacuzzi
Bedding - 1 king bed.
Occupancy limits - 2 adults total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Jacuzzi
- Minibar
- Safe
- Satellite television
- Shower only
- Slippers
- TV
- Privilege Junior Suite with Jacuzzi
Bedding: 1 king bed.
Occupancy limits: 2 adults.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Telephone
- Widescreen TV
- Wireless internet connection
- Junior Suite Nature ViewBedding: 1 king bed.
Occupancy limits - 3 adults.- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Telephone
- Widescreen TV
- Wireless internet connection
- Maya Superior Deluxe OceanviewBedding: 1 king bed.
Occupancy limits - 3 adults.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Privilege Junior Suite Ocean ViewBedding: 1 king bed.
Occupancy: Max Adult 2, Total 2.- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Privilege Junior Suite Private PoolBedding: 1 King Bed.Occupancy: Max adult 2, Total 2.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
On-Site Amenities
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine*
- Baggage hold
- Bell staff/porter
- Business services*
- Car Rental Services*
- Children not allowed
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine*
- Baggage hold
- Bell staff/porter
- Business services*
- Car Rental Services*
- Children not allowed
- Concierge desk
- Exercise gym
- Free parking
- Golf, Offsite*
- Housekeeping - daily
- Internet services
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna*
- Shopping mall*
- Spa*
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports
On-Site Wedding Services
- - Package Wish: Complimentary
- Package Silver: Fees apply
- Package Golden: Fees apply
- Package Platinum: Fees apply
Package rates are subject to change. 10 person minimum. Some include marriage license and legal fees. Please contact hotel directly for more details.
* Fees may apply
On-Site Recreation
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports *
- Non-Motorized Water Sports *
- PoolThere are 2 pools on-site. One main pool used for activities and one relaxing pool with Jacuzzi and swim-up bar.
- Sauna *
- Spa *
- Tennis court
There are 3 tennis courts.
Off-Site Recreation
- Golf *Golf course located within a mile of property.
On-Site Attraction
- On-site Entertainment-Different theme shows on-site daily at the theater as well as adjoining dance floor to enjoy nightly.
-Live music.
* Fees may apply
Ocean Maya Royale is located on the beachfront of the Riviera Maya, in the heart of the Mexican Caribbean, and very close to Playa del Carmen, Tulum, Cozumel and Cancun. Now, following an extensive renovation that includes beautiful Deluxe Rooms, and additional ocean front restaurant and a privilege lounge with an exclusive beach area featuring Balinese-inspired sun beds, your retreat will be even more rewarding at this adults-only resort. The hotel also offers a complete all day entertainment program. The Privilege, Exclusive Rooms and Services are also available for those who are looking for a more high-end stay.
Property Information
Year Built: 1998
Last Renovation: 2010
Accessible rooms: 4
Floors: 2
Total rooms: 320
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12577 reviews
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Sep 18, 2026Wonderful Experience and Food!!
The staff were funny and very attentive and making the whole experience excellent. A great show and delicious food!! we will be coming back later on in the week and highly recommend this restaurant!
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Sep 18, 2026
Amazing Dinner
Service was excellent. Performance was excellent. And the food was delicious. Servers were very attentive
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Sep 13, 2026
Love it here
2nd time at this hotel. Lovely staff, atmosphere and food. Shout out to Margarita for being knowledgeable and friendly with excursions, also shout out to Seline, so attentive and friendly. Thanks to all the great staff which make this hotel amazing 👏
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Sep 11, 2026
Great place to stay.
The food was amazing. The staff were so nice. We are already planning.
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Sep 11, 2026
Great adult only resort!
This is a great adult only resort. Great food, very friendly employees and Jesus, the waiter at the Privilege beach is the best! He hustles as fast as he can considering the hot temperatures. Highly recommend this resort.
Hotel Advisories
General Policy
- AdvisoryOcean Maya Royale is an Adults-Only hotel. Children 17 and younger are not allowed at this property.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests an Environmental Sanitation Tax of a minimum 36 Mexican Pesos per single room per night, 59 Mexican Pesos per double room per night, 82 Mexican Pesos per triple room per night and 105 Mexican Pesos per quadruple room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryAt Ocean Maya Royale 12 new Private Pool Rooms are scheduled to open in early November 2026, Renovation of La Hacienda Buffet Restaurant will commence on September 1, with buffet services temporarily relocated to El Charro for approximately 2.5 months, while all à la carte restaurants will remain fully operational.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. This Hotel does not accept spring break groups or spring break individuals. For travel between Feb 01 through Apr 30, guests 23 years old or younger are suggested to travel with at least one adult 30 years or older. NOTE - If any guest is unruly, the hotel reserves the right to ask guests to leave with 100% hotel penalty.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed