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KM 299 Crta. Federal Chetumal
Playa Del Carmen, QR 77710
MEXICO

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Based on 7270 reviews

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Discover an environment of friendly service, authentic charm and exceptional value during visits to this Mexican haven. Designed for active travelers and spa enthusiasts, Ocean Maya Royale Hotels offers a relaxed haven of pleasant and elegantly decorated guestrooms, all-inclusive access to the resort's restaurants and bars, nightly entertainment, water sports and daily activities.

Ocean Maya Royale is an Adults-Only resort, the perfect retreat for couples and anyone 18 years of age or older.

Location: Riviera Maya - Beach

Ocean Maya Royale is an Adults-Only hotel. Children 17 and younger are not allowed at this property.
- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
No guests under 23 years of age are allowed unless there is at least one adult over 30 years old in the same room. Student or spring breaker groups or fit's with 16 to 23 year olds are not allowed even when accompanied by adults over 30 years old.
No guests under 23 years of age are allowed unless there is at least one adult over 30 years old in the same room. Student or spring breaker groups or fit's with 16 to 23 year olds are not allowed even when accompanied by adults over 30 years old.
No guests under 23 years of age are allowed unless there is at least one adult over 30 years old in the same room. Student or spring breaker groups or fit’s with 16 to 23 year olds are not allowed even when accompanied by adults over 30 years old.

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:

This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:

Room taxes and service fees are included in vacation price.

Minimum night stay restrictions may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy

Pets Not Allowed

Cancellation Policies

Cancellation Deadline: 10 Days prior to arrival.
Late Cancellation Penalty: 3 Nights
Applies: Sunday - Saturday(12/24/2018 - 4/30/2019)

Cancun, Mexico (CUN): 30 miles

Year Built: 1998
Last Renovation: 2010
Accessible rooms: 4
Floors: 2
Total rooms: 320

† Fees may apply

24-hour front desk
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Accessible rooms
ATM/Cash machine†
Baggage hold
Bell staff/porter
Business services†
Car Rental Services†
Children not allowed
Concierge desk

24-hour front desk
Accessible facilities
- Complies with Local/State/Federal laws for disabled
Accessible rooms
ATM/Cash machine†
Baggage hold
Bell staff/porter
Business services†
Car Rental Services†
Children not allowed
Concierge desk
Exercise gym
Free parking
Golf, Offsite†
Housekeeping - daily
Internet services
Lounges/bars†
Meal Plan Type: All Inclusive
Pool
Restaurant
Room service
Safe deposit box
Sauna†
Shopping mall†
Spa†
Tennis court
Tour/sightseeing desk
Wakeup service
Water sports

more (+)

† Fees may apply

Maya Deluxe

View - Sea or garden view. View types cannot be guaranteed.

Bedding - 1 king or 2 queen beds - specific bedding types cannot be guaranteed.

Occupancy limits - 3 adults total

Additional Amenities: Modern and stylish guest rooms are outfitted with all the comforting amenities that you might require during your stay, the comfort begins in your room and flows throughout the entire resort.

Maya Deluxe Oceanview

View: These comfortable Ocean Maya rooms feature excellent locations within the hotel and unbeatable views of the water.

Bedding -1 king or 2 queen beds - specific bedding types cannot be guaranteed.

Occupancy limits - 3 adults total

Privilege Honeymoon Maya Deluxe

Bedding - 1 king bed

Occupancy limits - 2 adults total

Additional Amenities: This garden view room features a king-size bed and our Honeymoon Balcony, complete with a romantic jacuzzi for two. Special amenities and decor are exclusively designed for honeymooners.

Privilege Jr. Suite

Bedding - 1 king bed

Occupancy limits - 2 adults total

Additional Amenities: Enjoy the ultimate Caribbean experience in our new Privilege Junior Suites, which combine upgraded amenities with the highest standards of personalized service.

Romantic Suite

Bedding - 1 king bed

Occupancy limits - 2 adults total

Additional Amenities: Romantic getaways in our Romance Suites mean luxury and the ultimate Caribbean vacation experience.

† Fees may apply

Aqua Lounge

Open during evening hours featuring relaxing music and exotic cocktails

Blue Moon

Romantic dining, international cuisine

El Charro

Buffet lunch and Mexican a la carte dinner

La Dolce Vita

Italian cuisine a la carte dinner. For guests in the Privilege categories, privilege service breakfast available.

La Hacienda

Display of international cuisine

Lobby Bar

Offering Premium selection of brand beverages, live music, and complimentary WIFI

Mike's Coffee

Serving cappuccinos, espressos, variety of teas, sandwiches, cakes, cookies

Swim Up Bar

Yookoso

Japanese restaurant open for dinner

Direct access to a beach
Fitness center on-site
Motorized Water Sports†
Non-Motorized Water Sports†
Pool
There are 2 pools on site. One main pool used for activities.
One relaxing pool with jacuzzi and swim-up bar
Sauna†
Spa†
Tennis court

3 tennis courts
- Available equipment

† Fees may apply

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General Policies:

Pet Policy

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Maya Deluxe

Maya Deluxe Oceanview

Privilege Honeymoon Maya Deluxe

Privilege Jr. Suite

Romantic Suite

Aqua Lounge

Blue Moon

El Charro

La Dolce Vita

La Hacienda

Lobby Bar

Mike's Coffee

Swim Up Bar

Yookoso