• Welcome Privilege gift
• Welcome bottle of wine
• Privilege Lounge
• Concierge Service
• Dining Privileges; preferential table in all a la carte restaurants, 24-hour a la carte room service
• Private Beac and pool areah with exclusive sun loungers, Balinese beds and private waiter service
Important Information: More details and redemption information will be provided by the hotel at check-in
Resort Details
- Blue MoonRomantic à la carte restaurant with international signature cuisine. Open for dinner only.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. Gentlemen are asked to wear shirts with sleeves.
Smart clothing is recommended for dinners in the Blue Moon Restaurant. Gentlemen are asked to wear long trousers and shirts with sleeves. - Dolce VitaA la carte Italian cuisine. For guests in the Privilege categories. Privilege service breakfast is also available.Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves.
- El CharroBuffet lunch and Mexican a la carte dinner.
- Fresco Juice BarSelection of seasonal fresh fruit juices.
- La HaciendaBuffet restaurant featuring international cuisine with show cooking.Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves.
- Lobby BarLobby Bar.
- Mike's CoffeeSpecializing in tea, coffee and pastries, as well as a wide selection of smoothies and milkshakes, ideal for cooling down when the weather gets hot.
- Pool barLocated in the hotel pool, it offers a variety of cocktails throughout the day.
- Privilege LoungeWith a terrace facing the sea, it offers a variety of snacks and cocktails throughout the day.
- Sports BarSports Bar.
- Various Lounges/Bars- Aqua Lounge
- Lobby Bar
- Swim-Up Bar - YookosoJapanese restaurant open for dinner.
Dress Code: to ensure a pleasant atmosphere in restaurants, the hotel does not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen wear shirts with sleeves.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bell staff/porter
- Business services†
- Car Rental Services†
- Children not allowed
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bell staff/porter
- Business services†
- Car Rental Services†
- Children not allowed
- Concierge desk
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna†
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports
- - Package Wish: Complimentary
- Package Silver: Fees apply
- Package Golden: Fees apply
- Package Platinum: Fees apply
Package rates are subject to change. 10 person minimum. Some include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water Sports †
- PoolThere are 2 pools on-site. One main pool used for activities and one relaxing pool with Jacuzzi and swim-up bar.
- Sauna †
- Spa †
- Tennis court
There are 3 tennis courts.
- Golf †Golf course located within a mile of property.
- On-site Entertainment-Different theme shows on-site daily at the theater as well as adjoining dance floor to enjoy nightly.
-Live music.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12275 reviews
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Feb 23, 2026Most relaxing and enjoyable vacation ever!
Amazing resort and fantastic service! If you are looking for a getaway from everything then this is the place to go! We had a great week of sun and relaxation with some great shows and great food. Definitely will come here again in the near future!
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Feb 21, 2026Beautiful quiet resort
Great resort. Everyone was super friendly, its beautiful and clean and for an all exclusive, the food was really good. Even the buffet was good. We had the privilege package and I thought it was worth it. We also got a free upgrade from the regular privilege room to the honeymoon suite with butler. The butler service was amazing. I might be spoiled for future trips. The bar is open until midnight, then we party at the sports bar which is open all night. The beach was hit or miss. Some windy days with terrible seaweed , could not swim. Other days the water was pretty nice. No water shoes needed. The pool water was probably not heated but warm enough to stay in for long period of time without getting cold. Now the not so good. The night shows were boring. Luckily there are pool tables and ping pong right next door. We like a good party pool, this one was a disappointment. The games were short, some not on time or missing. Also while the entertainers were nice and fun, they didn't seem to understand how to keep the energy up in the pool. The music was terrible and often quiet. The night life is very tame, like 8 older folks dancing at 10pm and calling it a night. The best party night was when we snuck next door to their beach party. That was a blast. Finally. The best staff there was Jorge the bartender. He understood the assignment. Funny, high energy and capable of coming up with great drinks depending on our mood and request. Overall we had an amazing time and would do the trip again. But if you are looking for a party resort, this isn't it.
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Feb 20, 2026
Amazing adults-only resort : outstanding service
Fabulous adults-only resort with truly amazing service. Every member of staff works incredibly hard to make you feel comfortable and happy at all times. We stayed for 16 days, and throughout our stay the service was excellent. Our room was always clean, tidy, and well maintained. The all-inclusive package is really good. Alcoholic drinks are excellent, and you can tell the bartenders exactly how you like your drinks, they will happily prepare them to your preference. Tip: bring a big mug, as they will gladly fill it with your favorite drink. The Hacienda restaurant, where breakfast, lunch, and dinner are served, was consistently amazing. The staff always served with a smile and were extremely helpful. Special mentions: Lisbeth: Hacienda Restaurant She truly went above and beyond. When I mentioned it was my husband’s birthday, she organized the staff to sing Happy Birthday and even called him Panchito, which was such a lovely and thoughtful touch. My husband was very impressed and happy. Dolce Vita Restaurant David: our main waiter, provided amazing service. We are fussy eaters, and he made sure all our meals were prepared exactly as requested—this is what I call top service. Grecia: gave us a wonderful welcome and kindly allowed us to sit at the table we wanted. Carlos: was also lovely; his happy and friendly attitude when bringing the bread made us smile every time. Anna: Coffee Shop Always happy and welcoming. She made me my delicious almond milk latte every day, and my husband’s latte always came with a little heart on top 😁. Such a sweet detail that made our mornings special. Pool Bar Team: Miguel, Eber, and the crew Absolutely fantastic team. From the first day, Miguel asked my name and remembered it throughout our stay, along with exactly how I like my drinks. The whole team works extremely hard and made me feel genuinely happy and welcome. We also visited Isla Mujeres. The beach is beautiful, but it is very crowded. We were very happy to stay in the Riviera Maya, which is much quieter and still has beautiful beaches. One of my biggest concerns was seaweed, as it is an issue affecting many beaches in Mexico. The resort does an amazing job cleaning the beach every day and continuously throughout the day, which makes a huge difference. Cons: The only downside is the high cost of taxis. A one-way trip to 5th Avenue (around 7 miles / 15 minutes) costs approximately 500 Mexican pesos. I highly recommend renting a car instead, the roads are good and very easy to drive. We rented a car at the hotel for 1,600 Mexican pesos per day. Overall, an unforgettable stay with outstanding service. We would happily return and highly recommend this resort.
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Feb 20, 2026
Ocean Maya Royals
This hotel is absolutely wonderful! It starts at the door with Angel and Jorge. Then goes in to our butler Juan. The bar staff Octavio, Jorge, Tiger, Jojo. Anna in the coffee shop. Eber, Joni, Miguel, Diego, Francisco. The entertainment team Cheeky Baby, Moses, Susi and the others. The rooms are beautiful and clean. The resort is clean. The food is good. We absolutely love it here.
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Feb 20, 2026
Fantastic vacation in Mexico!
My Wife and I just returned from 9 days at Ocean Maya Royale! We loved everything about this resort! From our arrival to the day we left we enjoyed every minute! The staff are amazing and do their best to make sure that people enjoy their stay. The food was excellent in the specialty restaurants as well as the Buffet! We had unbelievable service from our server Carlos in the Buffet who made our dinners so enjoyable! The rooms were very nice and the bed and pillows were extremely comfortable! We enjoyed our stay so much that we are already making plans to return! We highly recommend Ocean Maya Royale for a very relaxing and enjoyable Mexican vacation!
- AdvisoryOcean Maya Royale is an Adults-Only hotel. Children 17 and younger are not allowed at this property.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests an Environmental Sanitation Tax of a minimum 36 Mexican Pesos per single room per night, 59 Mexican Pesos per double room per night, 82 Mexican Pesos per triple room per night and 105 Mexican Pesos per quadruple room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. This Hotel does not accept spring break groups or spring break individuals. For travel between Feb 01 through Apr 30, guests 23 years old or younger are suggested to travel with at least one adult 30 years or older. NOTE - If any guest is unruly, the hotel reserves the right to ask guests to leave with 100% hotel penalty.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed