Ocean Riviera Paradise - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15787 reviews

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  Family Holiday

  The Hotel complex is superb for a family Holiday. Staff cannot do anymore to help your stay be more pleasurable. Entertainment for my grandchildren was excellent and they enjoyed there time at the resort. We all had a Great Holiday . Thank you to all the Staff

  Apr 25, 2025
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  Amazing birthday experience at Ocean Riveria Paradise

  We visited the resort the 2nd weekend of April. The resort was very clean and the staff was welcoming. We had seen on the face book group a suggestion for Manuel as a preferred butler so our group requested his services. He did not disappoint. He was very knowledgeable about tours what we should take and guided us to the Isla Muejeras boat tour. We were celebrating birthdays and assisted us in planning a special dinner at the privilege lounge. We will definitely come back and ask Manuel to be our Butler.

  Apr 25, 2025
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  Excellent Vacation & Resort

  Stayed: April 10th–22nd | Family of 5 As Europeans, we usually spend our summer holidays in southern Europe. This year, a work commitment brought us to Mexico, and after comparing prices, we realised two weeks here would be on par with our usual European trips. We chose Ocean Riviera Paradise based on this and previous H10 experiences—and it exceeded expectations. Here’s a breakdown based on categories I found useful in other reviews: Food & Drinks The food was consistently excellent across all the restaurants. There’s a huge variety, and we never struggled to find something great. For lunch, Ocean Burger and Pez Vella were our favourites thanks to its views and ocean breeze—perfect after pool or beach time. We dined in all the restaurants except Blue Moon and found the service and quality top-notch throughout. Given the size of the resort, the consistently high standards are a credit to the staff. Service & Staff The staff are outstanding. Friendly, helpful, and always ready to go above and beyond. We never had a negative interaction. A special thanks to Gregorio in the kids club—he made a big impression. Facilities / Beach / Pools Having stayed at an H10 in Lanzarote, we expected a solid standard, but this location is on a much bigger scale. The public areas are immaculate, and the maintenance team does a fantastic job. The beach is a highlight—it offers the best of all worlds: ocean, sand, and pool. Washrooms were constantly cleaned, and staff regularly collected empty cups. The kids’ pool could get hectic, especially around the swim-up bar. We preferred the beach or Eden Pool, which was calmer. One suggestion: making the swim-up bar in the kids’ area alcohol-free might improve the family-friendly vibe, as some adults didn’t always adjust their behaviour to the setting. That said, the lifeguards were fantastic—attentive and safety-conscious, offering life vests to children as needed. Rooms We stayed in two adjoining rooms in the Daisy building—this request was accommodated perfectly. The rooms were spacious, clean, and well-equipped for a two-week stay. For a family of five (2 adults, 3 kids), the layout worked well, with the kids having two queen beds and a large sofa bed. Rooms were serviced daily, and everything from the AC to the mini-fridge worked flawlessly. Check-In & Upsell We arrived late (around 11pm), and check-in was smooth and efficient. We were offered a ride to our room but opted to walk after the long flight. Importantly, we weren’t pressured into any timeshare or upgrade pitches, which was refreshing, if you wanted it I’m sure you could ask. Sunbeds This is one area that could use improvement. Towels were reserving sunbeds as early as 7am, and many beds stayed “occupied” all day without anyone using them. A token or nominal fee system might help discourage this behaviour and make access fairer for everyone. Final Thoughts This resort delivers on everything it promises and more. Our only gripe—sunbed management—is relatively minor. All in all, we had a fantastic stay and would absolutely recommend Ocean Riviera Paradise to anyone considering a family-friendly getaway in Mexico

  Apr 24, 2025
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  Ask for mauricio and dani

  Very nice hotel, amazing food, great staff especially Daniel & Luis at the bar and Dani and Mauricio for entertainment. I loved the buffet Amaranto. They have amazing activities at the pool everyday. Volleyball and Foam parties. At night there’s a lot of shows, silent disco, star gazing and Hookah night.

  Apr 23, 2025
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  Ask for Danny and Mauricio

  This resort is pure fun and excitement! From thrilling adventures and breathtaking scenery to delicious food and super friendly staff, every moment was a perfect mix of relaxation and joy. Can't wait to return! We had such a great time with Danny and Mauricio!

  Apr 22, 2025