Location
Riviera Maya, MexicoProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15372 reviews-
Kuennen Family Vacation
We have stayed at this resort January 2018, March 2020, September 2022 and current visit October 2024. We have stayed in the Beso and Eden building on various trips.Overall resort still very clean and does show a little wear but nothing bad. The rooms large and rooms have dehumidifier which work extremely well to remove moisture in the room. If you did not get one, ask and they will bring you one. All buildings have elevators which is another plus for older family members and those with kids etc. It is best to install there app so you can make reservations to a few that require them, but most are first come first serve. All services were excellent and had no problems all week. The biggest negative is that most of beach is washed away but the resort is currently working on restoring it by first installing large sand filled whale bags and once they complete this project, they will start back filling with sand. Air conditioning is in all restaurants and lobby except restaurant by beach. We have enjoyed all of our 4 stays and would definitely return again at some point.
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Wonderful stay!
I had a great time here! Beautiful resort with good food. Our favorite restaurant was by far the Japanese restaurant and the one by the beach. We had Francisco as our Butler. The staff here are warm, friendly, accommodating and very patient, from the cleaning crew to the wait staff and massage therapists. Francisco personally did everything to make sure our stay was comfortable and enjoyable and went above and beyond throughout our stay. We will certainly be back!
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Azael
We are here now and having the most fantastic time. Big shout out to AZAEL from the Experience Team. He is an amazing host, especially for the karaoke and the beach volleyball. He is so friendly and enthusiastic. Great fun here! If you have never been to ORP, get yourself booked up! We came for our honeymoon last year and returned because we had the best time!
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Awesome time
This resort was awesome! Celeste, Liz, and Leo were amazing entertainers! My friends and I stayed at the El Beso pool and it was a great time. The swim up bar was super convenient and the drinks were delicious. Out of all of the resorts that I’ve stayed at in Mexico this one was my favourite.
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Top Top Top
Top Staff top hotel very nice hotel very big all top notch facilities we where very happy with all staff and management - is like a small city looking to come back at some point- beach can be little bit it's drama as they keep asking for massage - but once you said no is all ok