The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving center and a great choice of entertainment for the whole family.

Location

Riviera Maya, Mexico
Cancun International Airport : 33 miles

Property Information

Year Built: 2016
Total rooms: 974

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 32.60 Mexico Pesos (approx. $2.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory The hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.  

Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment. 

Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel. 

General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. 

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 15508 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Made our trip the easiest having Aidren

    This was the first time we had a butler for all of our friends and family. Aidren was the best for all of us and made sure we were very happy with our stay. He gave us a 110% making sure we had reservations for food for 14 and arranging our excursion. He made sure every room was taken care of bar stocked and cleaned. Asking if we wanted hot tubs filled for the night. He supplied us with electrolyte drinks as we needed. He was there everyday and made sure we were happy and taken care of. Always asked how are meals are and if any issues. Very personable and handles all situations to make it happen. If you request him as your butler or if you get Aidren you will not be disappointed. He makes you feel like family from another world. Excellent job on his part during our trip 1/2/25-1/9/25

    Jan 11, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great Family Vacation

    Wonderful family vacation! Hotel staff are all friendly and accommodating. Staff at El Beso Pool (Liliana, Nelli & Francisco plus Daniel & Samuel at the bar) were fantastic with their service & drink recommendations. Food was OK, some places better than others. Making reservations could be improved for groups rather than forcing each room to make their own & hoping to all succeed. Rooms clean and comfortable. Would definitely return.

    Jan 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Jessica

    We play with Jessica she was so amazing she was so fun and had the best energy she talked with us for 15 min it was amazing the things she taught us she taught us so many Spanish works and was one of the best employees i met here!!!! Loveee her so muchh

    Jan 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Super welcoming

    Highly recommend the resort. Just finished staying there with my group of friends. Everything was amazing. Food was always fresh and great , tried out lots of restaurants within. In addition Adrian was a super big help to enhance the stay as well!

    Jan 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    AZAEL Experiences Team

    Azael from de experience team is very friendly, the bets dancer of the exercise in the eden pool, he’s amazing. I liked this resort, everting is good, your food, drinks, pools, and the entertainment the best team. Im really happy and very satisfied.

    Jan 10, 2025