Ocean Riviera Paradise - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17351 reviews

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  Thank You Ivan

  Ivan the bartender was wonderful!! Drinks was always on point and his service was excellent.

  Oct 09, 2026
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  Maybe 5 star 10-15 years ago

  This was my third time to the area, both times before I paid more for my holiday, and both were 5 star, and I had incredible experiences at both. My holiday this time was very different for a few reasons, so I tried not to let my previous holidays effect my review too much. This hotel would be a reasonably priced 3-4 star holiday, but can certainly not be described as 5 star!! Everything is worn and tired. Especially balcony handrails, they felt very unsafe. The food is good, not amazing but more than good enough to feel satisfied. We experienced poor meals and amazing meals in the same restaurants so safe to say hit and miss. The shower floods the bathroom every time so pack the floor with towels. It’s a pain in the arse! I have two complaints about staff. Angelica was very rude trying to book meals, refused to book us in unless we brought a wine package. Eventually she gave in and booked it with huffs and puffs. Pissed me off! Zander forced me to leave a review to “prove to his boss he was working”, took my phone and made a 5 star review on this hotel. Makes me think the reviews are false. Most are nice enough, but it’s not a place where everyone is trying hard to make your experience better. Service can be very slow at times. Everything is also way too expensive in the shops, in the spa and at the beach. 3-4 more times than what you’d expect. Now some positives, some great staff: especially LUIS, in the Mexican restaurant. 5star PLUS service from him!!! Coffee shop on site is also great!!! And like I said some of the food was great! The rooms were nice, just lacking them extra touches to make it feel 5star. The PILLOWS!!! Honestly the BEST pillows I’ve ever had!! It was so hard not to steal them! All in all it’s not a bad hotel, just not an amazing hotel.

  Oct 07, 2026
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  Trashy hotel

  This hotel is not a chill atmosphere, the el beso pool is very loud and rowdy all day with loud shouting from drunk guests guaranteed. The food is genuinely awful, the route 66 made me ill almost immediately. Our flight was delayed, so we arrived a day late and the room still took a couple hours to be ready, meaning we weren’t in our room till near midnight. It felt like all the hotel amenities were behind a pay wall, only 4 bottles of water per room per day, £40 for use of the jacuzzi and steam room per day etc. Hotel staff were kind, and attentive, however the hotel in general was just a horrible experience. If your intention is to go on holiday and be drunk the whole time and enjoy a Benidorm-esque experience this hotel is for you.

  Oct 05, 2026
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  Irene at The Lobby Bar

  The people that work at this resort are absolutely wonderful and also my favorite thing about staying here. Irene in the lobby bar has provided us with great bar service. She’s friendly, fast and always has a smile on her face.

  Oct 03, 2026
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  A Terrible and Deeply Disappointing Experience on Our 25th Anniversary

  My wife and I stayed at Ocean Riviera Paradise from 22–29 September 2026 to celebrate our 25th wedding anniversary. First, I want to say that many of the Mexican staff were excellent — hardworking, polite, respectful and professional — and we are genuinely grateful to them. Unfortunately, one experience seriously affected the rest of our holiday. Shortly after check-in, we were asked whether we were celebrating anything special. When we explained it was our 25th anniversary, we were told the hotel was giving both of us massage services as a gift. We genuinely believed this was a complimentary anniversary gift. The following morning we agreed to what we understood would be a short resort tour. We specifically asked that it take no more than about one hour because we did not want to waste valuable holiday time. Instead, we were passed between representatives, taken for coffee and gradually introduced to a Premium Travel Club sales presentation. Eventually we were presented with a membership costing approximately US$19,900 for 25 years, with around US$10,000 requested upfront. When we said we wanted time to think, further lower-priced offers were presented. By the time we finally left, approximately 3 hours and 45 minutes had passed. The most upsetting part came at the end. We were told we had until around 1:30pm that day to make a decision and that, if we agreed, we would receive several gifts, including the massage services. These were the same massages that had originally been presented to us simply as an anniversary gift. We felt seriously misled and did not return. What affected us most was not only the time lost, but how we felt afterwards. For the rest of our stay, both my wife and I felt extremely uncomfortable whenever we were near the reception/Premium or Exclusive area. We actively avoided it because it reminded us of what had happened. We had travelled to Mexico for a very special anniversary and spent part of the rest of the holiday trying to forget this experience and enjoy what time we had left. Our complaint is not that Premium Travel Club exists. Our concern is the way we were led into the presentation, the lack of clear information at the beginning, the nearly four hours taken despite our request for one hour, and the anniversary “gift” later becoming linked to a same-day decision. We have formally complained to the hotel, First Choice, Premium Travel Club and PROFECO. I am sharing this so future guests can make an informed decision. If you are offered a massage, tour, breakfast or other “gift”, ask clearly whether it is connected to a sales presentation and whether any conditions apply.

  Oct 02, 2026