OUTRIGGER Waikiki Paradise Hotel

Customer Ratings & Reviews

TripAdvisor Traveler Rating

568 reviews

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  A memorable birthday trip!

  Room was absolutely beautiful! Only one thing would have made things better and that is not having a laundry room on site.. Sure missed that! Room was always clean! That was also true of the whole hotel..hallways, lobby, pool and fitness areas and lower lobby. Swimming pool was very nice, although the water was cool when you first got in. Hot tub was HOT! View from our room overlooked the street, but we could see part of Diamond Head, the ocean, Ala Wai Canal as well Staff was awesome! We especially want to acknowledge a few people. Mike, who works at the bell desk was amazing,he always made time to say hello, to chat and we always looked forward to seeing his smiling face! Shandan, who worked at the pool/fitness area was a sweetie…he would reserve our lounge chairs, have two towels each AND a pillow ready for us. He found out it was our birthdays and surprised us both with a gift. His boss, Patricia was also very sweet. She came down to the pool to meet us, and after finding out it had been our birthdays had a birthday towel cake with plumerias, and bottles of wine sent to our rooms! We felt like we were getting the Royal treatment here! We would certainly recommend this hotel. It was my 18th time staying here and my friend’s 1st time. The renovations that have been done here have taken this place to another level, And the service is top notch!

  Sep 23, 2026
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  Service

  Shy wen is awesome she did really good service

  Sep 23, 2026
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  Hospitality given to us by ANGIE was above and beyond. She made us feel welcomed and safe from the first time we walked

  Our experience was fabulous great facility and staff

  Sep 22, 2026
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  Very nice location

  The location was great, between the beach, shopping and resturants. It was very disappointing that although we had a balcony we could not use it although the beachfront Outrigger offers usable balconies. The room was generously sized, I would suggest brining earplugs because of street noise. Our room attendant Rosie was very nice.

  Sep 21, 2026
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  Housekeeping not everyday

  We were very excited to stay in Outrigger Waikiki Paradise Hotel due to its reviews on social media. This hotel would also be the last hotel we will be staying in for our 2 weeks trip in Hawaii before flying home. Front service staff we were extremely fortunate to be welcomed by Angie. She was lovely and amazing. So hospitable, warm and friendly. And it really seem like a great hotel to end our honeymoon trip. We booked the King size Waikiki view room. Room size was okay. Bed was a little soft. Pillows were a little small, but they gave extra. Unfortunately at the balcony, we can only see the pool and the carpark…. It was pretty disappointing but we were not going to let this little view ruin the end of trip. We didn’t bother to complain or get a room change as well. What really upsetted us was the housekeeping staff. We were informed that housekeeping will be done every other day. However, after our first night. We needed housekeeping on the 2nd day of our stay as we wanted thrash to be cleared. When we called housekeeping they said we can only get more towels and we were not allowed to do the full housekeeping? As housekeeping was only available every other day? Mind you, I wasn’t expecting housekeeping to change the linens or do a full cleaning. But we just needed them for the clearing of thrash, freshen up the room and perhaps towels. On the 3rd day of our stay (which is what housekeeping deems as every other day for them to work and also our 2nd last day of stay), THEY DID NOT MAKE THE ROOM OR HOUSEKEEP THE ROOM AS WELL?! Honestly at this point, we could not even be bothered to talk to housekeeping anymore. The staff attitude was so awful and rude on the phone. And clearly they were not happy to do their job and can’t even be bothered to do their job. We can live without housekeeping throughout our stay. It is fine. It’s just that the hotels policy to this “every other day housekeeping” is absolutely wild and ridiculous. I have never heard of such policies before, this is truly my first time dealing with horrible housekeeping staff and such rules. For the price we are paying, this certainly is not the most expensive hotel we’ve booked. Neither was this the cheapest hotel.

  Sep 18, 2026