Resort Details

Dining
OnSite Dining
  • Driftwood Bar & Grill
  • Naupaka Terrance Restaurant
    Naupaka Terrance Restaurant offers a full service breakfast and dinner.


OffSite Dining
  • Shutters Lounge
    A lively gathering place, Shutters Lounge invites you to enjoy a delicious dinner, pre-dinner tropical cocktail, post-dinner nightcap or to just sit back and relax after a long day at the pool or exploring the island. Offering indoor and outdoor seating, a fire pit on the patio, and a front row view to the resort’s beautiful waterfall area. 
On-Site Amenities
  • 24-hour room service†
  • Accessible rooms†
  • Air conditioning†
  • Baggage hold†
  • Baggage Storage†
  • Buffet breakfast†
  • Car Rental Services†
  • Concierge desk†
  • Exercise gym†
  • Internet services†
  • 24-hour room service†
  • Accessible rooms†
  • Air conditioning†
  • Baggage hold†
  • Baggage Storage†
  • Buffet breakfast†
  • Car Rental Services†
  • Concierge desk†
  • Exercise gym†
  • Internet services†
  • Laundry Facilities†
  • Luggage service†
  • Meeting rooms†
  • Parking†
  • Pool†
  • Restaurant†
  • Spa†
  • Wheelchair access†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Beach †
  • Garden †
  • Gym †
  • Pool †
  • Spa †
  • Sports events †
  • Volleyball †
  • Water activities †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 3275 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    So so

    Our room attendant/hostess, Elsa, did a fantastic job and was very personable and kind. She made the stay very welcoming unlike some of the outside bar staff. The only downside to our stay was construction going on causing our paths to and from our room to be a hindrance as well as some of the amenities like the bar to be closed during our stay. The noise from the construction was annoying as well.

    Jan 22, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    No towels

    Currently staying here and they refuse to provide towels. I’ve been asking for three days and they will not provide towels to shower or even pool towels. Not sure what they expect us to use.

    Jan 22, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Check in and room review

    Resort renovations should be completed by April / 26 so recommendation is to pay for upgrade to get already renovated rooms. Worth it. We had a wonderful room and experience. The grounds are in great shape around pool and beach area. Sara at check in was a breath of fresh air and made 2 exhausted and well travelled guests feel valued.

    Jan 17, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    DONT BE FOOLED. Pictures look WAY better than what it is in reality! CONSTRUCTION!!

    DONT BE FOOLED!! My family and i chose to celebrate the Christmas season here for something special - we were SO disappointed. First and most disappointing is that the resort is under SIGNIFICANT construction and they dont tell you that on their web site or booking yet still charge a high price for the stay not discounted for the inconvenience. So it looks nothing like the photos! Ha! Inconvenience- the beautiful lobby and walk thru you see on the web site that actually sold me on the property is all plywood walled off very tacky. The "office" is in a small side meeting room with metal desks. You have to go there for all your needs even to get towels. Because there is no lobby you have to walk down a dingy hallway to an elevator, up the elevator to another floor, walk down a hallway to another elevator, then down the elevator to the original floor then down hallways to get to your room. Imagine doing that each time you came and went and when you tote your luggage. The bellman who took our luggage the 1st and only time made sure we knew how big an inconvenience we were to him having a beachfront room at the end of the property as he continuously sighed. Speaking of arrival - when i booked, i booked through expedia BECAUSE the resort told us to do that and then they would match expedia prices. They didnt do that. Was told I'd have a queen and king room. Gave us 2 kings with SIX people and passed the buck and said corporate did it. Corporate said it was resorts fault. Neither helped. We were told the whole resort was sold out so they could accomidate yet expedia showed they had rooms. The next day corporate also confirmed we were lied to at the resort. However we had teen girls and didn't want to be separated (and have to pay more). Our room had a hole in the door to the adjoining room where a lock was supposed to be and it wasn't our family in the next room! Rooms are remodeled but small. They told us to use the sleeper sofa but it still had plastic on it and wasn't ready to be used. Waited half hour for them to come make it up but once there the maids were very quick and kind. They also advised us there were rooms available the desk told us werent. Construction everywhere. Very disappointed for the price and lack of care from employees to correct the situation. When we left we asked if they had a scale to weigh our luggage and they said yes they "think it's working". We waited 20 minutes that person never came back. We asked a second bellwoman if she could locate the scale and she said "later when I'm not busy" and walked away never to return! We weighed at the airport then. They never did correct any of our situations or show any care. "Oceanview/pool view" rooms can hardly see the ocean and beachfront there is very small. Waterslide when open - was fun. Pool looks better in pics too. Hot tub was broken. We LOVE outrigger reef in ohau - this outrigger is the worst we've ever staweren't. If in Kauai stay at the Grand Hayatt or in Hanalei - not here!

    Jan 15, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Misleading online images - under major renovation and construction. Stay elsewhere.

    Ugh...what can you say. The online images are completely misleading ! The facility is under major renovation. Noisy, makeshift lobby, and a maze to get around. Employees did not seem happy, not much of an "Aloha spirit". Could be nice and a great experience when finished in several months...go someplace else for now.

    Jan 07, 2026
Hotel Advisories
  • AdvisoryA mandatory resort fee of $35 plus tax per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change. For detailed description of what's included in the mandatory fee please see hotel policies.
  • AdvisoryThe following mandatory hotel-imposed Self Parking fees are charged and collected by the hotel either at check-in or check-out. Self Parking fee: $29.00 PLUS TAX per vehicle, per night Mandatory hotel-imposed Self Parking fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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