OUTRIGGER Waikiki Beach Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7726 reviews

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  Paid premium for ocean-view room. Zero warning about renovations. Told to leave or stay in a construction site

  We stayed at Outrigger Waikiki Beach Resort in November 2026 and booked an ocean-view room, which was significantly more expensive than standard rooms. At no point during the booking process were we informed that the hotel was undergoing a major renovation. Upon arrival, the front desk agent named Po was rude and dismissive. When we pointed out that we had paid a premium for an ocean-view room and asked about the conditions, we were basically told that it did not matter what we paid for. The hotel is under heavy construction, the number of available rooms is limited, and we should be happy with whatever we were given. To show that there was no warning, I started booking the hotel right in front of him for the next couple of days. Nowhere on the booking pages was there any notice about ongoing construction. He then said that they had already removed that notice a couple of days earlier, even though the renovation is still in full swing and is expected to continue for several more months. They also told us we could leave if we wanted, but we would have to pay a cancellation fee of about 500 dollars or more, and the refund would only come in 5 to 7 business days. Since we had already paid approximately 2500 dollars, we had no realistic way to book another hotel right away. Leaving would have meant having nowhere to stay while waiting for the money to be returned. The entire property was full of construction dust and debris. It was difficult to breathe and we were constantly sneezing. Both the pool and the lounge were closed, even though they were still being advertised. Construction workers were carrying heavy materials through guest areas, which felt unsafe. Breakfast was prepaid, but we were initially refused. We had to argue and show our receipts before they finally issued vouchers, which were presented as if they were doing us a favor. We ended up eating next to construction debris and workers, with dust falling into the food. In the elevator we spoke with several other guests who also had not been warned about the renovations. Only one woman said she had been informed. She booked directly on the hotel website and received a discount of nearly 70 percent, so the stay was cheap for her and she knew what to expect. For the price of a premium ocean-view room, the conditions and attitude were completely unacceptable. We are considering small claims court to recover our money. If the hotel is in the middle of major construction, guests should be clearly notified before booking, especially when paying extra for a specific room category.

  Nov 10, 2026
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  Confirm hotel renovations

  I booked a beach front view room for my wife as she is in the late stages of cancer she wanted to see Hawaii one last time . I wanted to make her last visit a memorable one. When we arrived were informed the pool and other amenities were closed for renovations which we were not informed about when booking the room. But they did say we could go across the street and use a sister hotels pool. The guest service manager said if we were not happy we could walk down the street and see what is available, talk about this person representing your brand. We flew 8 hours to get here and this is how they treat a platinum member. We did find a very accommodating manager at their sister hotel who helped us out , not a beach front room but nevertheless a very nice room . We will make the best of this situation but if this is the type of people the outrigger resorts has representing them beware

  Nov 09, 2026
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  Beautiful Renovated Rooms, Spectacular Ocean Views, and Outstanding Hospitality!

  Located in the heart of Waikiki, we thoroughly enjoyed our stay at OUTRIGGER Waikiki Beach Resort. Although the property is currently undergoing a major renovation, the completed rooms are absolutely beautiful and a wonderful indication of what’s to come. At the time of our visit, the entire first and second floors were under construction, and check-in was being handled at a temporary front desk. There was some construction noise during our stay, but it wasn’t particularly disruptive and didn’t interfere with our overall experience. It’s something prospective guests should be aware of, but certainly wouldn’t keep us from returning. Our newly renovated oceanfront room was thoughtfully appointed, extremely comfortable, and very well maintained. The views were spectacular! Being able to lie in bed and look directly out over the Pacific Ocean was easily one of the highlights of our visit. The real standout, however, was the exceptional service. The hotel staff was consistently warm, welcoming, professional, and attentive throughout our stay. We especially want to recognize Pearl at the front desk, who went out of her way to ensure our needs were met. Her genuine hospitality and attention to detail made a lasting impression. While the renovations are still underway, we wouldn’t hesitate to recommend OUTRIGGER Waikiki Beach Resort, particularly one of the newly remodeled oceanfront rooms. We’re looking forward to seeing the completed transformation on a future visit!

  Nov 09, 2026
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  Awesome Hotel + Staff

  We have stayed at the Outrigger before and always enjoy our stay. Hotel is right on the beach with easy direct access. The staff is always awesome and incredibly friendly and accommodating. Mikala at the front desk and Jiro with luggage were both so welcoming at check-in. They both went above and beyond!

  Nov 04, 2026
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  Very Disappointed

  We have stayed at Outrigger Waikiki Beach Resort several times. We love the location & the staff is amazing. This time, we paid more than ever & arrived to learn that the entire pool area was under construction & the Voyager Club was closed. Even though we reserved "club" level room, we were told that just got us on a higher floor since the club was closed due to construction. The construction wasn't supposed to begin each day until a certain time but it always began earlier. The construction was painfully loud-to the point that you couldn't hear each other talk when on the beach near the hotel. We also were extremely disappointed in Dukes: due to construction, there was a very limited menu, mostly buffet with not very good food. I truly feel for the staff, they seem to have been blindsided by the pool closure. They tried to locate an ocean view room for us at their sister property (Reef) but, since so many people were moving to that resort, there were no king/ocean view rooms available so we chose to stay. I would definitely not go until you confirm all renovations are complete since it was NOT a pleasant or relaxing experience (noise, construction debris & employees everywhere, etc.)

  Nov 03, 2026