Grand Palladium Jamaica Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18175 reviews

• 

  Beautiful Resort

  The resort is beautiful. The pool is fantastic and the beaches small but very nice. The food was above average. The dinner buffets leave a little to be desired but breakfast was good. The à la carte restaurants were very good. The jerk hut was also really good. We just returned and you can still see a lot of work being done to repair hurricane damage but it wasn’t noisy or bothersome. Capacity seemed to be on the low side. We never needed to go to the pool early to save seats. And were always able to get a spot on the beaches in the afternoon. The sports bar was fun and they had Australian open tennis, NBA, NHL, NFL playoffs and CFP championship while we were there. We had one issue with our room and after waiting four hours with maintenance never showing up they finally moved us to another room. It ended up being a better room in size and location so it worked out. It wouldn’t stop me from visiting again. Housekeeping kept the rooms very clean and the beds were comfortable. The staff were incredibly friendly. The resort seemed to be short staffed some but the employees there worked hard and were very helpful. We only went to one evening show, The Rock Show, and it was great. The vocalists they had at the Infinity Bar were all fantastic too. Make sure to make the walk out to Sunset Cove Beach. It’s the nicest of the beaches, has a Jerk Hut and beach bar, and was calm enough 6 out of our 7 days to kayak or paddleboard. Las Brisas beach is a great snorkeling spot. They have a small area of rocks you can walk out to with a lot of fish and coral. Make sure to see a sunset. You can get a good view from the Infinity Bar. We tried this resort for the first time this year after the previous resort we normally stayed at changed ownership. This may be our new regular spot!

  Jan 25, 2026
• 

  A nice experience but quite a few buts....

  We stayed in the Superior Private Pool Apartment, which was spacious and well laid out, with a separate living room, a large bathroom, and a big bedroom. The apartment had two terraces: one off the living room and a larger one with the private pool. In terms of space for the price, it was excellent compared to other hotels. Overall, we had a nice stay, but there were several very annoying issues. The biggest problem was the constant pressure from the timeshare team. They tried to lure guests in with a “welcome gift” and then aggressively pushed a sales pitch. Unfortunately, my husband was polite and stopped to talk to one staff member, and from that moment on we felt hunted — even to the point of being approached near our bedroom. They then sent a friendly young guy to have breakfast with us, after which we were whisked away to a sales suite. We sat through a pitch where they tried to sell us a deal costing thousands of pounds, supposedly to save money on future holidays. We were only allowed to leave after an hour, once it was clear the sale wasn’t happening. After that, we actively avoided sales staff by taking detours around the resort. It felt ridiculous to spend our holiday — which we paid good money for — dodging salespeople. Another issue was the sunbed towel situation. Guests would reserve loungers with towels and then disappear for hours. This practice really should be stopped. We also paid for the spa experience, but just as we were about to swim out to the outdoor pool, a wedding party informed us that we couldn’t because a wedding was taking place. Considering we had paid an entrance fee, this was frustrating. If weddings block access to facilities, guests should not be admitted during those times. While most staff were friendly, they were extremely pushy about reviews. On more than one occasion, we were told during dinner to take out our phones and leave a positive review while the server stood over us watching what we wrote. This was very uncomfortable and off-putting. Lastly, the main pool looked dirty. There was debris floating in the spa areas, and around the pool there was hair and other things I couldn’t identify. We didn’t return to the pool after that. If you’re willing to put up with all of this, you do get more space and better accommodation (including a private pool) for your money than at many other all-inclusive resorts. But for us, the constant sales and review pressure and cleanliness of the main pool, really took away from the experience. We do like the overall resort and most of the staff are lovely but we feel the resort management could do a lot better and end this practise of selling to paying holiday guests looking to relax.

  Jan 25, 2026
• 

  Grand Palladium MoBay

  Staff and facility were excellent being that this resort and the island were hit by a hurricane. The staff was appreciative for the visit and quickly became a part of our family. All the services were amazing. Coffee is the best here. We loved every minute of this stay and would return in a heartbeat.

  Jan 25, 2026
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  Don’t go there

  First of all due to a mistake of only putting one person on our reservation it took us two hours to check in and had to pay over double our payment. Now it was too late to make any reservations at any of the ala carte restaurants and walked in and tried to get into different restaurants and finally got into one. We originally tried the Japanese restaurant, but they use MSG in all of their dishes and I’m allergic. So we couldn’t eat there. We went to the steak restaurant and I ordered my steak, medium and it came butterfly medium well that I couldn’t even cut it with a knife. I sent it back and it took about 40 minutes to get it fixed. Then we went to a bar and ordered some drinks and I spilled mine so I asked the bartender if he could come and clean it as it was dripping all over and so after 20 minutes when it was dripping onto my dress, I went over and said can I just please have a rag to clean it? Oh no I’m gonna be over there and I said we want another drink and no one came by by and he said I’ll be over but it was another 10 minutes before he came up and cleaned up anything and got us a drink, even though there were people that just came up and we’re getting their drinks right away. And otherwise the service is horrendous. The food is not worth it. I’m a Travel Agent and I came to actually just check out the resort to see if I want to send clients here and will never do that.

  Jan 24, 2026
• 

  Vacation

  Had a family vacation and it was a great time food was great and the pools were amazing and fun entertainment was great

  Jan 23, 2026