Resort Details

OnSite Dining
  • AMIGOS BAR

    Join new amigos and old for icy brews, colorful cocktails

    and other refreshments poured poolside (coming soon)

  • AT SUNSET

    Laidback and causal, this al fresco eatery is known for its

    delicious grub and blue lagoon views

    LUNCH HOURS: 12:00P.M. - 5:00P.M.

    DINNER HOURS: 6:00P.M. - 11:00P.M

  • CASA DE ROSA

    CASA DE ROSA — Authentic Mexico at its most delicious with warm

    hacienda décor and vibrant local flavor

    DINNER HOURS: 6:00P.M. - 10:30P.M

  • CLUB PANAMA VIP

    Chill out and help yourself to a selection of hors

    d’oeuvres, delicious snacks and a DIY open bar

    HOURS: 24 HRS/DAY

    POOL TABLE HOURS: 10:00A.M. - 10:00P.M.

  • DECK 74

    Come for the views, stay for the food at this casual waterfront

    grill serving up local and seasonal specialties

    LUNCH HOURS: 1:00P.M. - 6:00P.M.

    DINNER HOURS: 7:00P.M. - 11:00P.M

  • HOT DIGGITY DOGS

    Catch this cart serving the hottest dogs and coolest

    drinks on this side of the border (coming soon)

  • JACK’S 24

    Kick back and relax with table games, self-serve snacks and

    satisfying sips at any hour

    HOURS: 24 HRS/DAY

  • JACK’S LANDING

    You can’t miss this lobby bar hot spot, featuring live

    music and the resort’s most iconic vehicle

    HOURS: 8:00A.M. - 12:00A.M.

  • JACK’S SHACK

    This solid spot serves tasty tacos, mouthwatering

    margaritas and house-made chips and salsas — fast and fresh (coming soon)

  • LAS OLAS BAR

    LAS OLAS BAR — Relax on a chaise lounge or get cozy in a beach cabana,

    all while enjoying a beer, cocktail or a glass of your favorite wine

    HOURS: 9:00A.M. - SUNSET

  • PANAMA COFFEE CO

    Refuel with a classic cup or a creative caffeinated

    concoction from this causal, cool coffee house (coming soon)

  • VENTANAS

    An extensive buffet of impeccably prepared international

    cuisine in a casual yet elegant atmosphere amid stunning sea views

    LUNCH HOURS: 12:00P.M. - 5:00P.M.

    DINNER HOURS: 6:00P.M. - 11:00P.M.

  • VIAGGIO

    VIAGGIO — Explore the rustic cuisine of the Italian seaside with artfully

    prepared dishes of pasta, seafood and meats

    DINNER HOURS: 6:00P.M. - 11:00P.M.

Room Type
  • Standard

    View: Partial lagoon

    The Standard rooms feature elegant décor and private balconies or terraces. They also offer lavish features, such as marble bathrooms and Sitting Area.

    Bedding: 1 King bed and sofa pullout or 2 double beds

    Occupancy limit: 3 Adults, 2 children, 4 total.

    Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adult.


    • Air conditioning
    • Alarm clock
    • AM/FM radio
    • Balcony/Lanai/Terrace
    • CD player
    • Coffee/Tea Maker
    • DVD player
    • Hair Dryer
    • Minibar
    • Safe
    • Satellite television
    • Shower
    • Telephone
    • TV
  • Junior Suite

    Bedding - 1 king bed and sofa bed

    Occupancy limits - 3 adults, 2 children, 4 total

    Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children ages 4-17 are surcharged.

    Iron and ironing board available upon request.

    Indulge in the luxury of extra space in a beautifully appointed 387-square-foot suite. The Junior Suite welcomes guests with the convenience of online check in available 48 hours ahead of your arrival, and then provides a plush, cozy environment with large sitting area and sofa bed, well-appointed bathroom with vanity and hair dryer, and your choice of a king size bed or two double beds. Other luxuries include a complimentary in-suite mini bar, and a spacious terrace or balcony.

    • Air conditioning
    • Alarm clock
    • AM/FM radio
    • Balcony/Lanai/Terrace
    • CD player
    • Coffee/Tea Maker
    • DVD player
    • Hair Dryer
    • Minibar
    • Safe
    • Satellite television
    • Shower only
    • Telephone
    • TV
  • Junior Suite Oceanview

    Bedding -1 king bed and sofa bed

    Occupancy Limits - 3 adults, 2 children, 4 total

    Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children ages 4-17 are surcharged.

    -Iron and ironing board (on request)

    Relax in comfort and style in this wonderfully spacious 387-square-foot-suite. View the sparkling blue Caribbean from your suite. Choose from a king size or two double beds, depending on your party’s needs, and relax in comfort with our provided plush bathrobes and slippers in addition to a complimentary in-suite mini bar, and flat-screen TV with DVD/CD player.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Minibar
    • Safe
    • Shower only
    • Telephone
    • TV
  • Junior Suite Oceanfront

    Bedding -1 king bed and sofa bed

    Occupancy limits - 3 adults, 2 children, 4 total.

    Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children ages 4-17 are surcharged.

    -Iron and ironing board (on request)

    Treat yourself to exceptional beachfront comfort and style in this lovely 377-square-foot-suite. Nothing comes between you and the sparkling blue Caribbean with these suites located on the oceanfront edge of the resort property. Choose from a Royal king size or two Royal double beds, depending on your party’s needs, and relax in comfort with our provided plush bathrobes and slippers.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Minibar
    • Safe
    • Shower only
    • Telephone
    • TV
  • Family Junior Suite

    Bedding -1 king bed, twin bunk beds, and trundle bed

    Occupancy limits - 2 adults, 2 children, 4 total

    A maximum of 2 children through the age of 3 stay free in existing beds when sharing a room with at least 2 adults. Children ages 4-12 are surcharged.

    -Iron and ironing board (on request)
    Delight your family with spectacular views of the glittering Caribbean Sea and soft white sands of Cancun when you stay at the Gran Caribe. Our 387-square foot suite will provide the utmost comfort for you and your family. Decadent plush robes and slippers provide serenity for your body and toes. An in-suite mini bar for water and soft drinks and a flat-screen TV with DVD/CD player allows for effortless in-room enjoyment. Meanwhile, bunk beds, a trundle bed, and a king size bed ensure that everyone gets a perfect night’s sleep.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Minibar
    • Safe
    • Shower only
    • Telephone
    • TV
  • Gran Junior Suite Oceanview

    Bedding -1 king bed and sofa bed.

    Occupancy limits - 2 adults, 2 children, 4 total

    Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children ages 4-12 are surcharged.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • DVD player
    • Hair Dryer
    • Internet access
    • Minibar
    • Safe
    • Shower only
    • Telephone
    • TV
  • Junior Suite Beachfront Walk Out

    Formerly Gran Junior Suite Beachfront Walk Out

    Bedding -1 king bed and sofa bed or 2 double beds

    Occupancy limits - 3 adults, 2 children, 4 total. 

    Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children ages 4-17 are surcharged.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • DVD player
    • Hair Dryer
    • Internet access
    • Minibar
    • Safe
    • Shower only
    • Telephone
    • TV
  • Master 1 Bedroom Suite

    Formerly Gran Master 1 Bedroom Suite

    Bedding -1 king bed and sofa bed.

    Occupancy limits - 3 adults, 2 children, 4 total

    A maximum of 2 children through the age of 3 stay free in existing beds when sharing a room with at least 2 adults. Children ages 4-17 are surcharged.

    Vacation in luxury and comfort in this 646-square-foot suite, complete with a separate bedroom and living room. Treat yourself to an indulgent spa experience with Bulgari luxury bath amenities and a deluxe plush robe and slippers. Sink into sublime comfort in a Royal King bed, complete with a pillow chosen from a comprehensive pillow menu. Relax with a cup of coffee from the spacious terrace or balcony.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • DVD player
    • Hair Dryer
    • Internet access
    • Minibar
    • Safe
    • Shower only
    • Telephone
    • TV
  • Master One Bedroom Suite Oceanview

    Formerly Gran Master One Bedroom Suite Oceanview

    Bedding - 1 king bed and a sofa bed

    Occupancy limits - 3 adults, 2 children, 4 total

    A maximum of 3 children through the age of 3 stay free in existing beds when sharing a room with at least 2 adults. Children ages 4-17 are surcharged.

    Vacation in luxury and comfort in this 646-square-foot suite, complete with a separate bedroom and living room. Enjoy stunning views of the Caribbean and Cancun beachfront. Treat yourself to an indulgent spa experience with Bulgari luxury bath amenities and a deluxe plush robe and slippers. Sink into sublime comfort in a Royal King bed, complete with a pillow chosen from a comprehensive pillow menu. Relax with a cup of coffee from the spacious terrace or balcony.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • DVD player
    • Hair Dryer
    • Internet access
    • Minibar
    • Safe
    • Shower only
    • Telephone
    • TV
  • Master One Bedroom Suite Oceanfront

    Formerly Gran Master One Bedroom Suite Oceanfront

    Bedding -1 king bed and a sofa bed

    Occupancy limits - 3 adults, 2 children, 4 total

    A maximum of 2 children through the age of 3 stay free in existing beds when sharing a room with at least 2 adults. Children ages 4-17 are surcharged.

    Experience the most spacious and stunning accommodations in all of Cancun from this 645 square-foot suite that features a large separate sitting area, complete with a sofa bed, lounge furniture, and dining area – perfect for entertaining or making your own “home-away-from-home” retreat. Located in the resort’s premier areas with spectacular views, another fine feature of this larger-than-life suite is the ability to choose one Royal King bed, or, upon request, 1 Royal King beds without feeling short on space. Of course, unlimited selections from the suite’s premium liquor cabinet, devoted service, and an oversized, completely furnished balcony are also yours to enjoy.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shared bathroom
    • Telephone
    • TV
  • Gran Presidential Suite Oceanview

    Bedding -1 king bed and a sofa bed or 2 double beds

    Occupancy limits - 2 adults, 2 children, 4 total

    A maximum of 2 children through the age of 3 stay free in existing beds when sharing a room with at least 2 adults. Children ages 4-17 are surcharged.

    Our most exclusive accommodations option, this 1,366.52 square-foot penthouse suite is located on the top floor of the resort. Commanding views of the ocean and beach can be enjoyed from the many windows of the room, as well as the ample furnished balcony area. To enrich your stay, an Exclusive Concierge Service attends to your every wish – from packing and unpacking, to food and beverage service, to anything in between. Club-level amenities are also included as part of the Presidential Suite’s luxurious experience.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • DVD player
    • Hair Dryer
    • Internet access
    • Minibar
    • Safe
    • Shower only
    • Telephone
    • TV
  • Junior Suite Beachfront Infinity Swim Up

    Formerly Gran Junior Suite Beachfront Infinity Swim Up

    Bedding - king

    Occupancy limits - 3 adults, 0 children, 3 total

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathtub
    • Cable television
    • Coffee/Tea Maker
    • DVD player
    • Hair Dryer
    • Internet access
    • Safe
    • TV
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service*
  • ATM/Cash machine*
  • Babysitting*
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals*
  • Business services*
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service*
  • ATM/Cash machine*
  • Babysitting*
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals*
  • Business services*
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service*
  • Lounges/bars*
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service - limited hours*
  • Safe deposit box
  • Sauna
  • Shopping mall*
  • Spa*
  • Tennis court*
  • Tour/sightseeing desk
  • Valet parking*
  • Wakeup service
  • Water sports*
Off-Site Amenities
  • Business Services*
  • Internet Access
On-Site Wedding Services
  • Gran Caribe Real has a beautiful wedding gazebo and has an ocean view roof top Catholic chapel.

    Classic Wedding Package includes service of a wedding coordinator; a complimentary room upgrade upon arrival and late check-out for bride and groom (subject to availability); civil marriage ceremony; all legal and registration fees and marriage certificate; a beautifully decorated wedding site; fresh floral bridal bouquet and boutonniere for the groom; a wedding cake and bottle of sparkling wine during the ceremony; fresh fruit basket, bottle of wine in room upon arrival; a special breakfast in bed on first honeymoon day; a romantic 20 min. couples massage and a host of romantic in-room amenities.

    The Luxury Wedding Package is the ideal choice for couples looking for the ultimate in romance and luxury. In addition to all the wonderful inclusions of the Classic Wedding Package, couples will enjoy a romantic candlelight dinner on the beach and the services of a professional wedding photographer and 36 color prints.

* Fees may apply

On-Site Recreation
  • Children's program, onsite
    Oki Kids Club offers fully supervised activities for children ages 4 - 12 years.

    T-Zone Club is a subtly-supervised tween/teen program aimed specifically at kids 13 - 17 years.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    1 Outdoor Hot Tub
  • Non-Motorized Water Sports *
    Paddle boats, kayaks and snorkeling.
  • Pool
    There are 2 pools on site. 2 Fresh water swimming pools.
  • Sauna
  • Spa *
  • Steam bath
  • Tennis court *
    1 lit tennis court onsite
Off-Site Recreation
  • Gambling *
On-Site Attraction
  • On-site Entertainment
    Daily Social Activities

    Nightly live entertainment plus theme parties.

* Fees may apply

On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Panama Jack Resorts Cancun, welcoming, couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality and explore the region's cultural heritage and vibrant entertainment district.

Property Information

Year Built: 1970
Last Renovation: 2005
Accessible rooms: 2
Floors: 6
Total rooms: 474
Blvd. Kukulcan KM 11.5, Cancun, QR, 77500, Mexico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    So awesome! Rock star treatment

    The room was gorgeous. The bathroom was spacious and the layout worked perfectly. The resort was very nice and clean. The staff was very nice and friendly and they treated me very well. Armando was a great bartender and Miguel was awesome also. Edgar was a server and he did a great job. Christian was part of the entertainment team and he and all the team was fantastic! Marisol cleaned our room was very thorough and I was very pleased with her performance. The lady conjeiere helped us add a day and change our flight and transportation so that we could extend our stay. I'm looking forward to returning I'm February to celebrate my anniversary!

    Oct 15, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Viaggio Dinner

    Javier is the best server in Viaggio!. Very friendly and accommodating

    Oct 14, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great service!

    We had a great time! Great service & food. Javier was great!

    Oct 14, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sunscape resort

    Most amazing time here at Sunscape resort Cancun Mexico

    Oct 14, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    There's a reason we continue to come back.

    My family of five (wife and three kids) just returned from Sunscape and it was our third time at the resort. We keep coming back due to the cleanliness and level of service provided at the resort. The pool was excellent, the water was perfect temperature, the wait staff was beyond helpful, and our kids loved the entertainment staff and all of their activities. The food at the buffet and restaurants was delicious and provided great variety for all types of eaters.

    Oct 14, 2026
Hotel Advisories
  • AdvisoryAdults staying in Gran Junior Suite Beach Front Walkout, Gran Junior Suite Ocean Front Swim Up or Gran Master Suite Ocean Front will be granted full access to the Royal at Playa del Carmen.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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