Resort Details

Dining
OnSite Dining
  • Various Lounges/Bars
    Lobby Tikal Cafe is available for Coffee drinks and breakfast breads.
  • Various Restaurants
    5 restaurants on premises ( 4 in all-inclusive)
    Four ocean front dining and snack bar facilities, beverage & snack bar service under 275 beach palapas, Spa Palenque Natural snacks, Golf Club Resturant for Sunday Brunch and golfers.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals†
  • Business services†
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals†
  • Business services†
  • Children programs†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym†
  • Free parking
  • Game room
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Outdoor pool
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box
  • Sauna†
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Wedding and group coordinator is available for details and customizing

† Fees may apply

On-Site Recreation
  • Bike rental †
  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite †
  • Direct access to a beach
  • Fitness center on-site †
  • Golf location (onsite/nearby) †
    18 Holes
  • Hot tub
    3 Outdoor Hot Tubs
  • Outdoor pool
  • Pool
    There are 3 pools on site. 2 lagoon ocean front pools with water slides and waterfalls, handicap ramp and kids wadding pool included, SPA lap pool near Coba Tower.
  • Sauna †
  • Spa †
  • Steam bath †
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
Off-Site Recreation
  • Golf †
    Golf Course located within a Mile of Property.
On-Site Attraction
  • On-site Entertainment
    Mexican Fiesta, Western Cook Out and evening music during our theme night dinners.
Off-Site Attraction
  • Swim with the DOLFINS
  • Jungle Safari
  • Sunset cruises etc.
  • Other Local Attractions
    Additional Golf information:
    * The golf course does not require caddies
    * Everyone gets a cart (shared)
    * Club rentals available for a fee
    * Each round also gets free access to locker rooms and the Spa facilities (showers and jacuzzi only)
    * Hotel offers FREE shuttle service to the El Tigre Club house and Pro Shop from sunset to sunrise.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 4512 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent food

    The food is great. We had salmon tepanyaki and mixed fried rice with matching green tea creme brulee for dessert. The creme brulee is the best. Sebastian, our waiter is first class. We eat here several times per week.

    Jan 18, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Experience ok, atmosphere bad.

    Good location, nice resort rooms are nice and big, thats where it ends. Pool/Beach side service is very slow, and some waiters seemed like ordering from them was an inconvenience. There is no swim up bar and the whole resort is a ghost town by 9pm. If your looking to party this is NOT the resort for that. There is a plaza within 5 min walk that has booze of want to keep it going past 9. Most onsite bars close at 7pm, pool bar closes at 9pm. Overall wasn't a bad experience but will not go back.

    Jan 18, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    El mejor servicio, pregunta para Sebas!

    Sebas es el mejor! Gracias para el servicio! We had the best service and the food was amazing. Wish I wasn’t leaving so soon so I can come back!

    Jan 17, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Dinner & Kabah

    During our visit to paradise Village we had dinner @ Kabah .. Daniel & his coworkers were attentive, friendly & on point

    Jan 17, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Sushi

    Kabah is our favorite restaurant at Paradise Village - the food is fantastic and Daniel was an absolutely amazing waiter!

    Jan 17, 2026
General Policy
  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies: Hotel Deposit Requirements
    * A credit card imprint or cash deposit is required at time of check-in for telephone and incidental charges.

    Hotel Spring Break Policy
    * While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.

    Transfer Policy
    * A price may display when children stay free, if your vacation includes transfers to your hotel.

    Room Taxes
    * Included in vacation price.

    Service Charges
    * Maid: Included in vacation price.
    * Bellman: Included in vacation price.

    Check-in/Check-out
    * 4:00pm check-in
    * 11:00am check-out
    * Minimum check in age is 21 year round.
  • Pet Policy : Pets Not Allowed

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