Resort Details
- Bana RestaurantThis contemporary Pan-Asian restaurant adds a global element to the Paradisus’ dining experience. Located in a beautiful and soothing Zen terrace it is the ideal location for anyone wanting to be in the center of it all. The Asian fusion menus include both Western and Eastern style sushi being served.
•Cuisine: Japanese fusion - Blue Agave BarAgave is the key to great tequila, trust us. Mezcal, Raicilla, Bacanor are some of liquors derived from agave you can taste before or after a bite in the restaurant. With pride in all Mexican flavors, Blue Agave also offers a full range of national beers and, of course, traditional margaritas!
- Blue Agave RestaurantTacos and tequila are a match made in Cancun beach heaven. This Paradisus resort favorite offers Mexican staples and a wide assortment of authentic foods, tequilas and beers. Let our friendly staff take you on a tour of the country’s flavors.
Type of cuisine: Traditional Mexican taqueria and a wide selection of traditional dishes combined with the best mezcales, tequilas and beers.
- Coco's Beach ClubPicture yourself on the beach, the soft, white Caribbean sand and warm, turquoise waters, with a cold, refreshing cocktail in your hand. Beach Bar is true to its name and conveniently located on the beach.
- Enso Restaurant• Exclusive The Reserve restaurant• Cuisine type: International• Schedule: Breakfast, lunch and dinner• Access: The Reserve guests, families and adults• Dress code: Resort casual• Opens daily
- Food and Beverages Spots:Nespresso Coffee Corner
? Coffee and pastries to enjoy sweet moments Gelato Corner
? Artisanal ice-cream Food Truck
? Snacks by the pool - Fuego RestaurantExperience the heat at Fuego, where hot Latin inspired flavors are ready to tempt you. Ceviche and the freshest seafood come together in one of our best restaurants. Your tastebuds will need their passport for this culinary voyage.
Type of cuisine: lunch - Burger Boutique; dinner - “Nikkei Style” Peruvian cuisine
- Ginger BarA great place to sample delicious cocktails, accompanied by stunning views of the beach and sea. Easyand perfectly situated to let you enjoy Cancun’s beautiful beaches and views.
- Ginger LoungeGuests can enjoy tropical smoothies and trendy cocktails in this eco-chic style bar with natural tones andpastel colors.
- La Palapa BarExclusive for The Reserve guests. Adults only.
- La Palapa RestaurantInternational gourmet cuisine
This is The Reserve VIP excusive treat where scrumptious la carte entrees and impecable service are on the menu. Overlooking the calming waters of the Caribbean, our expert staff delivers everything from enticing salads to specials made to leave you smiling.
Access: The Reserve guests only.
- Malva Food BazaarOpen for breakfast, lunch and dinner, Malva Food Bazaar will offer guests a wide range of enhanced dining options, including a bakery with fresh bread baked every day and a specialty smoothie and juice bar. During lunch and dinner, guests will be able to pick from world-cuisine stations including, salads, meat, fish, and plenty of vegetarian and vegan options.
- Mole RestaurantYou have never had Mexican food like this. Now you can experience the authentic, rich flavors and various layers of Mexican contemporary cuisine. The food is the star at this restaurant starting with special made-to-order quesadillas.
Tradition and modernity combine in the decoration. The best table in the house goes to the corner overlooking the Caribbean. This might make for the best Mexican meal of your life.
•Cuisine: Contemporary Mexican - Red Lounge BarGuests sip on tropical cocktails as they sway to music carefully curated by the DJ in this modern, sexy lounge. Close your eyes and you can almost feel the warm waters and hear the voices of guests enjoying this hot spot.
•Adults only - Sal Steak CaveA Steak Cave for meat lovers where the best cuts combine with exquisite roasting techniques to produce the most succulent results in an adults-only space with a central open kitchen, dry-aged beef and a wine cellar. SAL is a must-taste restaurant.•Cuisine type: À la carte Steak Cave•Adults only•With additional charge
- Sunset Grill• Excellent option in front of the pool to taste healthy and traditional snacks.• Cuisine type: snacks• Schedule: lunch• Access: Paradisus, The Reserve guests• Opens daily
- Swim Up BarIn this water paradise one doesn’t have to leave the pool to order the next round of drinks. This swim up bar located in the South Pool is a great gathering spot for guests to sip and mingle under the glorious Caribbean sun.
- Toji BarChai, Ginger, Cardamom, Tapioca, Green Tea and Lichee are just some of the Asian inspired ingredients that flavor the cocktails in this Cancun paradise. Sake, paper lamps and décor accents come together for a full Asian-inspired experience.
- Vento RestaurantThe Mediterranean serves as the inspiration for Vento. The breezy, palm-lined terrace sets the mood for the light, fresh Mediterranean-inspired menu. Diners can enjoy pizza from a wood-fired oven and freshly made pasta.
- 24-hour room service†
- Boutiques/stores†
- Business center†
- Children programs
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services
- Pool
- Restaurant†
- 24-hour room service†
- Boutiques/stores†
- Business center†
- Children programs
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Travel agency†
- Turndown service
† Fees may apply
- Children's programBaby Club: 1 to 4 years oldKids Club from 5 to 10 year old
- Golf †Stepping onto the beach is some people’s idea of the perfect vacation. For others, it is putting the ball in the hole 30 feet away. If you are either of these types of people, then we have you covered. Just steps away from the hotel or beach you can shoot a quick 9 holes on our par 3 course.
- GymThe spacious gym includes a combination of cardio and resistance equipment with treadmills, climbers, exercise bikes, weight training machines and free weights. As part of the holistic approach and methods of Yhi Spa, the Wellnes Center offers Yhi Moves, which includes fitness, personal training and wellness activities with personal trainers that evaluate the individual needs of each guest and develop specially adapted personalized exercise programs.
Gym is only for adults over 18 years old.
- PoolThe resort has 4 spectacular pools.1 Adult pool exclusively for The Reserve Guests.
- Spa †The Yhi Spa Wellness Center offers a variety of activities and fitness equipment for all styles and exercise preferences. In the movement studio, the guests can practice yoga quietly or take a lesson of Tai Chi, or put the heart to one hundred with a spinning session.
- Teen programs †Life enriching activities for teenagers from 11 to 17 years old
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Paradisus Cancun - A Wonderful and Memorable Experience
We liked the theme and building layout—it feels more like a resort with a relaxing green atmosphere both inside and outside. That said, the entire building welcome a full renovation, which is scheduled for later this year. They’ve been patching things up, but that simply isn’t enough. I’m looking forward to seeing a completely refreshed look, inside and out, that meets guests’ expectations. We visited during their winter, and the indoor temperature was just right for us. Some reviews mentioned certain areas being too warm and humid, but we didn’t experience that. However, we can’t speak to how it feels during the summer. We enjoy pickleball, and with the game's growing popularity, we suggested that they add at least one or two pickleball courts—especially since neighboring resorts already have them. That said, we were still able to do pickleball drills almost every day, and the tennis court served our purpose. The staff were mostly friendly and helpful with smiles, and they didn’t push for tips, though they were certainly welcomed! They do try to sell activities and excursions, but a simple “no, thank you” is enough, and they’ll leave you alone if you’re not interested. Even the beach towel attendants promote activities, but again, a polite refusal is all it takes. Some guests might find this intrusive, but we were fine with it—they were friendly and respectful. Restaurant staff were also mostly warm and welcoming, though a few seemed exhausted at times. One area that could use improvement is food handling. Based on our observations, there were several instances where standards could have been higher, especially when compared to cruise ships or North American standards. We were cautious when selecting food and drinks to avoid any issues, as one should always be when visiting Cancun. We had no incidents at Paradisus. Our stay at the resort was truly exceptional, thanks to Irma from guess relation. From the moment we arrived, she went above and beyond to ensure everything was smooth and enjoyable. At check-in, we were taken to the front desk on the other side of the lobby by a staff member, but we felt completely lost. Our room wasn’t what we had booked, and the front desk didn’t provide any hotel information—such as the WiFi password, how to access activities via their app, and more. Thankfully, Irma stepped in, promptly arranging a room change and making sure we felt welcomed and taken care of. Even though she had only been at the resort for about four months, Irma was incredibly knowledgeable about its facilities and systems. She spoke excellent English and was always ready with helpful information. Throughout our stay, she kept in touch with us via WhatsApp, assisting with dinner reservations and ensuring we had everything we needed. She even checked in after our Uber rides back to the resort to make sure we arrived safely. Her kindness extended beyond logistics—she often stopped by to chat with us by the pool, making us feel truly at home. Irma’s warmth, attentiveness, and dedication turned what could have been a frustrating start into a wonderful and memorable experience. Irma was undoubtedly a valuable asset to Paradisus. Thank you, Irma, for everything!
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Highly recommend!
It’s my second time at Paradisus Cancun. This time I brought the family, so we have little kids and grandparents. Everyone had a great time. The resort is beautiful inside and out. Maids did fantastic jobs! Our rooms were clean and comfortable each day. All the staff are courteous and friendly. Room service waiters were so helpful, came back and brought us water bottles when I told him we had ran out. Buffet waiters at Malva were especially nice. I couldn’t remember all the names unfortunately, but Pasquale, Roberto and Claudio were just 3 out of many wonderful waiters. They made sure our big group got everything we wanted. Pools and activities were a lot of fun. Definitely recommend this resort!
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Highly recommend The Reserve Couples Only
First off, you need to meet David the Pool Concierge at The Reserve (highly recommend). He is amazing with customer service and getting the perfect pool side or ocean front seating. I seriously cannot say enough good things about him. We loved The Reserve. Concierge to make all your dinner reservations, our trip came with a sunset cruise, aqua therapy session, and surf & turf feast, all booked by Manuel. He was amazing. The food so far (two days in) has just been mediocre, but everything else has made up for it. Our room is nice and clean and spacious and conveniently situated with the pool and beach. We love the common space for The Reserve, tranquil and soothing, I get my morning latte there and we spend our evenings peacefully there. They will be doing a hard remodel starting June 2025, lasting at least a year (they will be closed during this time). We will be one of the first to book when they reopen. Cannot wait to see how this fabulous vacation can get any better.
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Great staff!
Staff was fantastic! Enjoyed every one of them! Upgraded to the reserve side and we thoroughly enjoyed the Bali beds and the heated pool. The sunset cruise was an added bonus! The ocean was the most beautiful color blue I have ever seen, although it was a little rough. It did not keep me from getting in.Food was not great.
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The service made our experience
My husband and I celebrated our 13th year anniversary at Paradisus Cancun. We had a great time, wishing we can stay longer! The resort is beautiful but what made our trip was the service we received! First our signature concierge Christian H. Made our trip so seamless! We did not lift a finger! He organized all our restaurant reservations, to anything we needed in the room, to surprising us with chocolate strawberries and bottle of rose as a gift. He made sure he let us know about the activities available everyday and he respond super fast! I can’t ask for a better concierge!!! We also enjoyed our stay at Kanna beach club to the point that we came back 2 times! Oscar and Carlos were amazing host!! They made sure they gave us the VIP treatment the whole time. We had so much fun. Kanna was our fav activity throughout the resort! We would definitely come back again!
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.