Resort Details

Dining
OnSite Dining
  • BANA
    Contemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
  • FUEGO
    Latin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
    Adults only 
  • GABI CLUB
    Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar 
  • HADAR
    Breakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area 
  • LA PALAPA GRILL
    Exclusive for The Reserve à la carte restaurant features casual dining for breakfast, lunch and dinner.

    Adults Only
  • MOLE
    Mexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
  • NAOS
    Everyone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner. 
  • OLIO
    Exclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
  • SAL STEAK CAVE ($)
    Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.

    Adults only
  • SUNRISE GRILL
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • SUNSET GRILL
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • THE GRILL
    Mouth-watering selection of “Paradisus Natural” salads headlines the dinner menu with Regional Yucatan Organic Food 
  • THE MARKET
    Mouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
  • Various Lounges/Bars
    11 BARS 

    RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music* 

    M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)* 

    TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)** 

    BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)** 

    SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.

    NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day** 

    SWIM-UP BAR: Open daily with refreshing tropical cocktails** 

    GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar** 
    THE WINERY: A wonderful bodega and refuge for wine lovers. ($) 

    DON JULIO CORNER: Tequila tasting & romantic dinner experience ($) 

    ILLY CAFÉ: The ultimate authentic coffee bar experience.

    *Adults only 
    **Open for everyone
  • VENTO
    Distinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
On-Site Amenities
  • Bilingual staff†
  • Child programs†
  • Doctor on call†
  • Exercise gym†
  • Golf†
  • Laundry/Valet service†
  • Massage services†
  • Pool†
  • Sauna†
  • Spa†
  • Bilingual staff†
  • Child programs†
  • Doctor on call†
  • Exercise gym†
  • Golf†
  • Laundry/Valet service†
  • Massage services†
  • Pool†
  • Sauna†
  • Spa†
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Meeting Facilities†
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program
    Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
  • Golf location (onsite/nearby) †
    Distance to Golf course is 0.8 miles
  • Pool
    Two Sparkling free-form swimming pool with swim-up bar and pool side grill.

    Three incredible swimming pools, giant water buckets and five slides are available for family fun.
  • Spa †
    Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes 
  • Teen programs †
    Teen's club for 13 - 17 years old

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16881 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great family vacation

    This was our 2nd time at the resort. We went last year and loved it so decided to book again this year and we had a wonderful time. It is super kid friendly, especially for younger kids. Ours are 1,4, and 6 and it was perfect for them. They have a smaller waterpark that was perfect for their ages and the pirate ship pool was a hit. The shows were super cute each night and they really try hard to make it extra fun for the kiddos. We did the swim out suite and it was fantastic and our concierge Andres was very nice and helped us with dinner reservations and brought cute gifts for the kids. The resort is beautiful which made it super nice for adults too.

    Jun 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Oswaldo and joe

    Oswaldo and Joe are amazingly big fantastic service with a smile. Could not be more helpful and poured a fantastic Chardonnay

    Jun 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful service and food

    Oswaldo and Joel were amazing in the restaurant, so hospital, very friendly. Fantastic server and would recommend this hotel for great food and wonderful service. Best servers, so attentive. Top class. Excellent

    Jun 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Kidsdom is AMAZING!!! Can’t say enough amazing things about it and our stay at Paradisus!!!!

    I can’t say enough good things about our stay at Paradisus Playa del Carmen (Esmeralda) Family Resort!!!! We were two moms staying with our 2 and 3 year olds. We had a BLAST!! A few things in particular to note starting with the most important: 1) Kidsdom: THE KIDS CLUB IS AMAZING!!!! Like this MADE our trip. I can’t say enough great things about the girls working in the Kids Club/nursery service. We specifically chose this resort because it had care for kids under 4 and we were completely blown away. Some days we left them in the morning so we could go to the adult side pool. Some evenings we left them so we could have an adult dinner. The girls were kind and caring. They made crafts with the kids, took them to the beach to make sandcastles, had face painting, balloons, etc. Our kids were so excited to go each time and easily said bye! 10/10 highly recommend!!! Like I said, THIS MADE OUR TRIP!!! 2) Pools are awesome!!!! The 3 year old loved the Pirate pool and AquaZone…most brave I’ve seen her in the water! 3) The ice cream “shop” was a hit!!! Small portions were perfect for the kids in particular! 4) Hibachi at Bana was good, but scared the kids so much it definitely wasn’t enjoyable 🤣🤣 5) I’d read mixed reviews about the buffet, but it was perfect, especially for the kids. I would recommend eating there for all meals with super small children! 6) We did Family Concierge but wouldn’t again…it was fine but not worth the extra cost in my opinion. We had an amazing stay and we are already planning on coming back next year!

    Jun 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A very relaxing vacation.!

    Great Service especially Angelo by the kids pool, whose service is more than excellent. Has a pleasant attitude towards the resort's guests. Smiling face gives you a relax view of how service should be. Muy Bien!

    Jun 14, 2025
Hotel Advisories
  • AdvisoryA minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
  • AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 34 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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