Hotel Promotions
Free Perks – $50 Spa credit per room per stay to use on treatments of 50 mins or more.
Non-Refundable Rate. No Cancels/No changes.
1 Kid Free.
2 Kids Free.
Roulette Room.
Receive $200 in Resort Coupons.
- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
Applicable Dates:
Booking Dates: 30 Jul 2024 to 31 Dec 2025
Travel Dates: 01 Jan 2025 to 30 Jun 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Applicable Dates:
Booking Dates: 20 Oct 2023 onwards;14 Nov 2016 onwards
Travel Dates: 20 Oct 2023 onwards;14 Nov 2016 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
One (1) kid free per room, maximum two (2) adults & two (2) children per room, sharing the room with their parents.
- One kid between 0-4 and one kid 5-12 years old: both kids are free.
- Two kids between 0-4 years old: both kids are free.
- Two kids between 5-12 years old: One kid free and one kid pays child rate.
Applicable Dates:
Booking Dates: 26 May 2025 to 28 Mar 2026
Travel Dates: 03 Jan 2026 to 28 Mar 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Up to (2) kids age 0-12 years old free. One (1) kid free per paying adult, maximum 2 kids free per room, sharing the room with their parents.
Applicable Dates:
Booking Dates: 27 May 2025 to 22 Dec 2025
Travel Dates: 27 May 2025 to 22 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Roulette Room Paradisus Playa del Carmen or La Perla is a discounted deal room offered to adult guests only. The suite may be located in Paradisus La Perla (Adults Only Hotel) or Paradisus Playa del Carmen (Family Friendly Hotel) based on availability.
Applicable Dates:
Booking Dates: 06 Jun 2023 onwards
Travel Dates: 06 Jun 2023 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Applicable Dates:
Booking Dates: 30 Sep 2024 to 31 Dec 2025
Travel Dates: 01 Jan 2025 to 31 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Resort Details
OnSite Dining
- BANAContemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- BLUE AGAVEMouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
- CAPELLAExclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
- CAPELLADistinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
- CELSIUS SWIM UP BARSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- CIELOMexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
- FAHRENHEIT SWIM UP BARSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- HADARBreakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area
- KANNA BARBeat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar
- LEMON FISHLatin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.Adults only
- NAOSEveryone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner.
- SAL STEAK CAVE ($)Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.
Adults only - SANTÉExclusive for The Reserve à la carte restaurant features casual dining for breakfast and lunch.
Adults Only - THE GRILL
- Various Lounges/Bars11 BARS
RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music*
M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)*
TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)**
BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)**
SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.
NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day**
SWIM-UP BAR: Open daily with refreshing tropical cocktails**
GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar**THE WINERY: A wonderful bodega and refuge for wine lovers. ($)
DON JULIO CORNER: Tequila tasting & romantic dinner experience ($)
ILLY CAFÉ: The ultimate authentic coffee bar experience.
*Adults only**Open for everyone
On-Site Amenities
- Bilingual staff
- Boutiques/stores
- Child programs
- Doctor on call†
- Exercise gym
- Golf†
- Internet services
- Laundry/Valet service†
- Massage services†
- Pool
- Bilingual staff
- Boutiques/stores
- Child programs
- Doctor on call†
- Exercise gym
- Golf†
- Internet services
- Laundry/Valet service†
- Massage services†
- Pool
- Room service
- Sauna†
- Spa†
- Valet parking
- Water sports†
Off-Site Amenities
- Business Services†
- Meeting Facilities†
- Meeting/Board Rooms†
On-Site Wedding Services
- Please contact the hotel for additional information.
† Fees may apply
On-Site Recreation
- Children's poolThere is 1 children's pool on-site.
- Children's programKids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
- General- Aqua Park- Coffee Shop- Ice Cream Shop
- Golf location (onsite/nearby) †Distance to Golf course is 0.8 miles
- PoolTwo Sparkling free-form swimming pool with swim-up bar and pool side grill.
Three incredible swimming pools, giant water buckets and five slides are available for family fun. - Spa †Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes
- Teen programs †Teen's club for 13 - 17 years old
- Water activities †- Water Park
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17503 reviews
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Dec 11, 2025Felt like someone was taking care of us
The first vacation we have taken where it felt like someone was also taking care of the parents!!!truly a paradise. And it’s so beautiful! I loved the bridges over jungles and all the koaties and cats hanging around. Loved our swim up room too! We did family concierge and Jorge Hernandez made everything so easy!
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Dec 11, 2025
Great experience
Astonishing place for families,super clean,excellent staff and service We enjoyed the aqua park and pool facilities..the beach could be better
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Dec 11, 2025
Beautiful place for a young family’s Christmas vacation
Paradisus is a beautiful resort. The staff are incredibly helpful and always saying hello with a friendly smile. If you need anything just ask. They go above and beyond for families. For our first all inclusive trip as a family it was perfect. The family concierge team (Paola and Jorge) made every day a stressfree and exciting adventure. The rooms are spacious and quiet. The tub on the balcony was a huge hit for our kiddos. The pools are perfect temperature for us to enjoy all day. This resort is not short of any family activities for the kids or the adults! My son is already planning our return trip for next year!
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Dec 11, 2025
Amazing family resort
Amazing time at Paradisus Playa Del Carmen, there is not a single thing we would change! Jorge was our concierge and he was attentive and so helpful. We will be back
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Dec 11, 2025
Wonderful time
We had wonderful time really enjoyed our stay Graciela was very helpful she was extremely helpful she went out of the way to make sure we were looked after thank you very much we will be back
Hotel Advisories
General Policy
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryA minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
- AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum $34 MXN (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed