- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- One kid between 0-4 and one kid 5-12 years old: both kids are free.
- Two kids between 0-4 years old: both kids are free.
- Two kids between 5-12 years old: One kid free and one kid pays child rate.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Resort Details
- BANAContemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- BLUE AGAVEMouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
- CAPELLAExclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
- CAPELLADistinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
- CELSIUS SWIM UP BARSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- CIELOMexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
- FAHRENHEIT SWIM UP BARSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- HADARBreakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area
- KANNA BARBeat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar
- LEMON FISHLatin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.Adults only
- NAOSEveryone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner.
- SAL STEAK CAVE ($)Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.
Adults only - SANTÉExclusive for The Reserve à la carte restaurant features casual dining for breakfast and lunch.
Adults Only - THE GRILL
- Various Lounges/Bars11 BARS
RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music*
M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)*
TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)**
BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)**
SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.
NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day**
SWIM-UP BAR: Open daily with refreshing tropical cocktails**
GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar**THE WINERY: A wonderful bodega and refuge for wine lovers. ($)
DON JULIO CORNER: Tequila tasting & romantic dinner experience ($)
ILLY CAFÉ: The ultimate authentic coffee bar experience.
*Adults only**Open for everyone
- Bilingual staff
- Boutiques/stores
- Child programs
- Doctor on call†
- Exercise gym
- Golf†
- Internet services
- Laundry/Valet service†
- Massage services†
- Pool
- Bilingual staff
- Boutiques/stores
- Child programs
- Doctor on call†
- Exercise gym
- Golf†
- Internet services
- Laundry/Valet service†
- Massage services†
- Pool
- Room service
- Sauna†
- Spa†
- Valet parking
- Water sports†
- Business Services†
- Meeting Facilities†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's programKids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
- General- Aqua Park- Coffee Shop- Ice Cream Shop
- Golf location (onsite/nearby) †Distance to Golf course is 0.8 miles
- PoolTwo Sparkling free-form swimming pool with swim-up bar and pool side grill.
Three incredible swimming pools, giant water buckets and five slides are available for family fun. - Spa †Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes
- Teen programs †Teen's club for 13 - 17 years old
- Water activities †- Water Park
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17442 reviews
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Dec 01, 2025Fun, Happy, Zen
We love this resort! It’s the perfect balance between being big enough for variety, yet easy to get around. So beautiful and zen. We never had to wait for dinner, always got drinks easily, shows were great, we could get chairs / cabanas by the pool (no 7am race to grab chairs!), and the beach was beautiful. There was even a little foam party in the kids pool one day and our 5 year lost her mind when they played “Golden” amidst her whole family dancing in the foam together! They also had snorkling and Hobie sailing right off of their beach. Great service from PAOLA AND CARLOS! They helped us with our plans for each day and brought gifts for the kids. We were really glad we did the family concierge since it gave us access to the lunchbox restaurant, a cenote tour with yoga and zip line into the outdoor cenote, snacks in the lounge, and a very chill pool that our family enjoyed playing in. I also loved the evening entertainment. It was fun to come out of the restaurant and have a band playing and get to dance together! It was truly a wonderful vacation and this resort was just perfect! Great service, no sales pitches, easy and relaxing. The only thing I regret is not doing the family photo shoot. I didn’t think I could convince everybody to leave the pool early get showered and be at the beach in time for photos, but the setting was really gorgeous and the sunsets are beautiful and there’s no wind so it’s perfect for family photos on the beach. I wish we would have done that! I realized I didn’t have any pics of the resort without our family in them… so most of these pics are of the beach or the cenote trip, but I hope they are helpful. Gracias Paradisus!
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Dec 01, 2025Honest Review From Caribbean All Inclusive Couple
We came to share a 40th birthday celebration for my wife. Booking was easy, travel was good, and transportation to the resort was good. The resort was overall quite pretty and very appealing with one of the nicer rooms we have stayed in. Since it is an all inclusive I will go over the issues we experienced since we expected it to be top notch. We are frequent Sandals goers so thy is our main point of reference. The food was not good. The options were lacking and it just was not anything good. I feel we could have made better food at home. The drinks… apparently there are tiers. So although you pay for all inclusive if you don’t pay enough you get off brand alcohol which is pretty sad and shocked me. Lastly, I’m not sure if it was lack of English/spanish etc but many of the staff came off very rude. The way they interacted with us was just not good and made us feel uncomfortable and unhappy. Overall the price was low and the resort reflected. I will definitely not come back to the resort.
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Dec 01, 2025Second time there, no need to return.
Food is not great and a few restaurants are just bad. Staff is very nice. Overpriced for the food quality, The rooms need a makeover big time. Grounds are nice. Main Pools are cold and should be heated.
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Dec 01, 2025
The Paradisus resort by Melia is the best resort and experience.
This was our first time traveling to Playa del Carmen, we met friends and family at the Paradisus resort by Melia. This was by far the best experience we have had on vacation, hands down. The staff from beginning to end was out of this world, the kindest most helpful employees we have ever met. Javier and Paola went OUT of their way to make our stay perfect. The food was delicious (even the buffet). Our kids actually loved the Kids Club, they did crafts, fed turtles, saw live shows, and so much more. Mago and Daniel made ever drink perfect, the service is truly out of this world and everyone is so friendly. This will now become a yearly family and friend trip. 10 out of 10 would recommend.
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Dec 01, 2025
Great All Inclusive
Buffet Hadar service is great always! Shout out to Ismael, Sandy and Anita. The hotel is great, love the gelato from the family side. The beaches here are awesome as well!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryA minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
- AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum $34 MXN (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed