These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
Resort Details
- BANAContemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- BLUE AGAVEMouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
- CAPELLADistinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
- CAPELLAExclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
- CELSIUS SWIM UP BARSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- CIELOMexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
- FAHRENHEIT SWIM UP BARSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- HADARBreakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area
- KANNA BARBeat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar
- LEMON FISHLatin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.Adults only
- NAOSEveryone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner.
- SAL STEAK CAVE ($)Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.
Adults only - SANTÉExclusive for The Reserve à la carte restaurant features casual dining for breakfast and lunch.
Adults Only - THE GRILL
- Various Lounges/Bars11 BARS
RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music*
M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)*
TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)**
BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)**
SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.
NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day**
SWIM-UP BAR: Open daily with refreshing tropical cocktails**
GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar**THE WINERY: A wonderful bodega and refuge for wine lovers. ($)
DON JULIO CORNER: Tequila tasting & romantic dinner experience ($)
ILLY CAFÉ: The ultimate authentic coffee bar experience.
*Adults only**Open for everyone
- Junior Suite Nature View
Bedding: 1 king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 children, 4 total
A maximum of 2 children through the age of 4 stay free in existing beds when sharing a room with at least 2 adults. Children ages 5-12 will be surcharged.
517 sq ft of area and 108 sq ft of terrace, king, TV 42, CD/DVD, minibar, coffee maker, internet.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Cable television
- CD player
- DVD player
- Hair Dryer
- Internet access
- Iron
- Ironing board
- Minibar
- Safe
- Telephone
- TV
- FAMILY CONCIERGE JUNIOR SUITE NATURE VIEW
Bedding: king or twin bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 4 total (including children), 6 total (including infants)
517 sq ft of area and 151 sq ft of terrace with jacuzzi, king or twin bed, TV 42 inch.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- DVD player
- Hair Dryer
- Internet access
- Iron
- Ironing board
- Jacuzzi
- Minibar
- Safe
- Telephone
- TV
- FAMILY CONCIERGE MASTER SUITE SWIM UP
Bedding: 1 king bed and 1 double sofa bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 6 total
- Air conditioning
- Bathroom amenities
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Wireless internet connection
- Suite Nature View
Bedding: 2 double beds and 1 double sofa.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 children, 5 total
A maximum of 2 children through the age of 4 stay free in existing beds when sharing a room with at least 2 adults. Children ages 5-12 will be surcharged.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Cable television
- DVD player
- Hair Dryer
- Internet access
- Iron
- Ironing board
- Kitchenette
- Minibar
- Safe
- Telephone
- TV
- FAMILY CONCIERGE SUITE NATURE VIEW
Bedding: 2 double beds and 1 double sofa bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 6 total
Butler. Exclusive swimming pool and Lounge- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Cable television
- Hair Dryer
- Internet access
- Iron
- Ironing board
- Minibar
- Safe
- Telephone
- TV
- FAMILY CONCIERGE MASTER SUITE NATURE VIEW
Bedding: 1 king bed and 1 double sofa bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 6 total
Butler. Exclusive swimming pool and Lounge
- Air conditioning
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Wireless internet connection
- FAMILY CONCIERGE SUITE SWIM UP
Bedding: 1 king bed and 1 double sofa bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 6 total
Butler. Exclusive swimming pool and Lounge
- Air conditioning
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Wireless internet connection
- Roulette Room Playa Del Carme or La PerlaRoulette Room PARRADISUS Playa Del Carme or La PerlaBedding - 1 King Bed and 2 Double Beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
View - Garden or Pool view
Roulette Room Paradisus Playa del Carmen or La Perla is a discounted deal room offered to adult guests only. The suite may be located in Paradisus La Perla (Adults Only Hotel) or Paradisus Playa del Carmen (Family Friendly Hotel) based on availability.
sq ft 625ft² | 58m²
Occupancy limits - Occupancy limits- 3 adults, 0 children, 3 total.
Adults only hotel - No children are allowed.- 24-hour room service
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Flat Panel Television Including HD Channels
- Iron and Ironing Board
- Minibar
- Safe
- Widescreen TV
- Wireless internet connection
- Family Concierge Suite PresidentialBedding - 1 King Bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - Occupancy limits- 3 adults, 0 children, 3 total.- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Iron and Ironing Board
- Safe
- Widescreen TV
- Wireless internet connection
- MASTER SUITE-NATURE VIEWBedding - 1 King Bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - Occupancy limits- 2 adults, 2 total.- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- FAMILY CONCIERGE JUNIOR SUITE SWIM UPBedding - 1 King Bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits - Occupancy limits- 2 adults, 2 total.- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Bilingual staff
- Boutiques/stores
- Child programs
- Doctor on call*
- Exercise gym
- Golf*
- Internet services
- Laundry/Valet service*
- Massage services*
- Pool
- Bilingual staff
- Boutiques/stores
- Child programs
- Doctor on call*
- Exercise gym
- Golf*
- Internet services
- Laundry/Valet service*
- Massage services*
- Pool
- Room service
- Sauna*
- Spa*
- Valet parking
- Water sports*
- Business Services*
- Meeting Facilities*
- Meeting/Board Rooms*
- Please contact the hotel for additional information.
* Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's programKids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
- General- Aqua Park- Coffee Shop- Ice Cream Shop
- Golf location (onsite/nearby) *Distance to Golf course is 0.8 miles
- PoolTwo Sparkling free-form swimming pool with swim-up bar and pool side grill.
Three incredible swimming pools, giant water buckets and five slides are available for family fun. - Spa *Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes
- Teen programs *Teen's club for 13 - 17 years old
- Water activities *- Water Park
* Fees may apply
This is a Beachfront All-inclusive Resort with 488 lavish suites including 120 Swim-up Suites with direct access to the pool | 334 The Reserve Suites and four Presidential Suites | New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment
Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.
Family Concierge at Paradisus by Melia Playa del Carmen
An immersive vacation experience for adults, families, and groups. Family Concierge offers exclusive opportunities for guests to reconnect and create everlasting memories.
PREFERENTIAL BENEFITS OF Family Concierge:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults, Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18379 reviews
-
Aug 30, 2026Amazing stay!!!! Magical!
Paradisus has been a beautiful experience for my family and i. The amenities are great, everything you could ask for is available. The staff and service is the best i have ever received. A big shout out to Paula who has helped us with everything we have needed from booking spa treatments to giving us a wonderful tour of the place, to booking our restaurant reservations and being wonderful to the kids. She has been so helpful and always with a big friendly smile. Thanks to the entire team at paradisus.
-
Aug 29, 2026
Paradisus = Paradise
It's taken me a while to write this review. Mostly because we didn't want to admit it was all over! We travelled as a family of 3 (x2 adults and a 6 year old) from the UK. We had booked quite a while ago as it seemed to tick all our boxes (plenty of restaurants, family friendly, splash park, pools, good reviews). We booked FC up front as well as didn't want to miss out as we had travelled for my husband's 40th so wanted it to be a trip to remember. From our room we could see the sea which was a lovely bonus. We had a master suite to give us an extra bedroom effectively. Plenty of space. Rooms did feel a little run down but nothing falling to bits thankfully. The staff were mostly all amazing, and couldn't do enough. Our initial concierge, for whatever reason, we didn't hear much from, kept booking different times for restaurants to what we requested, and failed to acknowledge my husband's birthday even though I had mentioned it a number of times. A week into our two week stay we mentioned it to a couple of people and we ended up switching to Cynthia. She was AMAZING and seemed to go out of her way each day just to see us and say hello, as well as all the little games and treats she left for our little girl. She also arranged some in room treats for my husband's birthday. Another special shout out goes to Graciela from Circle. She did approach us and we did sign up as members, but even after that she couldn't do enough for us. She was fab from start to finish! Thank you Graciela 😊 We did get across to the adults side a couple of times. That side did feel a bit nicer/newer, not to say that the family side was run down. The spa was amazing, could have quite happily had a massage each day! Sal was amazing too, probably our favourite meal. We made daily (sometimes more than once!!) visits to the coffee shop and ice cream bar, and for this to all be included too was great. Loved feeding the fish and turtles too. My only slight niggles were the sargassum (I know that is out of the hotel's control and they did do all they could to clear the beach), the entertainment programme is only a one week schedule, so for those of us staying two weeks the night time shows were the same. The buffet was also a bit repetitive and often when queuing the freshly cooked meat went quickly, so there wasn't always options there to try. The coatis also! Whilst cute they would attempt to take ANYTHING! Our bag was dragged away by one (even with no food in it), and had to be chased off. Had to tie the bag down in future. We've been on the lookout for a great hotel chain to try different locations with, and we believe we have found that with Melia and Paradisus.
-
Aug 29, 2026
Excellent Experience!
Our family had a great time at Paradisus Play Del Carmen! The food was excellent and all of the staff was very attentive to our needs! Miriam, our concierge, made all of our dinner reservations and checked in with us every day to see what we needed! The only negative comment I have about this resort is something that they really cannot control. There isn’t awful seaweed problem on the beach. There is a continuous cleanup effort, but they still cannot control it. We love the beach but only spent time at the pool on this trip. The pools were great and our 2 year old grandson loved the water slides and the water park!
-
Aug 28, 2026
Very good and very helpful
The place is great for families. I highly recommend upgrading to the family concierge. You get a “butler”, who is available via WhatsApp mostly during business hours. Ours was Tiara, who was absolutely wonderful and always had fun things for the kids. There are only two improvements that could be made that I could think of. 1) there’s a lack of diaper changing facilities. None of the male washrooms had any. This was awkward at some times when you didn’t want to walk all the way back to your room. 2) there’s a lack of indoor activities for the whole family. You can take advantage of the daycares but if your kids are with you, a small games room would have been nice. Somewhere cool to go that isn’t your room. Otherwise, we had a tonne of fun!
-
Aug 28, 2026
Yoga with Durga at Yhi Spa
Yoga with Durga was amazing! Highly recommended if you can get one of her classes. She could use both English and Spanish for instructions. I could successfully meditate after a very long time.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryA minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 111.44 MXN (approx. $6.42) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed