Hotel Promotions
Free Perks – $50 Spa credit per room per stay to use on treatments of 50 mins or more.
  • $50 USD in credit for spa services per room per stay  (applicable to spa services of 50 mins or more regardless of the cost).
  • Upgrade to the next category (subject to availability)
  • Early check-in and late check-out (subject to availability)

Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.

Applicable Dates:
Booking Dates: 30 Jul 2024 to 31 Dec 2025
Travel Dates: 01 Jan 2025 to 30 Jun 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Non-Refundable Rate. No Cancels/No changes.

These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.


Applicable Dates:
Booking Dates: 20 Oct 2023 to 31 Dec 9999;14 Nov 2016 to 13 Dec 9999
Travel Dates: 20 Oct 2023 to 31 Dec 9999;14 Nov 2016 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
1 Kid Free.
One (1) kid age 0-12 years old free per paying adult, maximum two (2) adults & two (2) children per room, sharing the room with their parents. 
Applicable Dates:
Booking Dates: 17 May 2024 to 28 Mar 2025;17 May 2024 to 11 Aug 2025
Travel Dates: 02 Jan 2025 to 28 Mar 2025;02 Jul 2025 to 11 Aug 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
2 Kids Free.
Up to (2) kids age 0-12 years old free. One (1) kid free per paying adult, maximum 2 kids free per room, sharing the room with their parents.
Applicable Dates:
Booking Dates: 17 May 2024 to 22 Dec 2025;17 May 2024 to 01 Jul 2025
Travel Dates: 12 Aug 2025 to 22 Dec 2025;07 Apr 2025 to 01 Jul 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Roulette Room.
Roulette Room Paradisus Playa del Carmen or La Perla is a discounted deal room offered to adult guests only. The suite may be located in Paradisus La Perla (Adults Only Hotel) or Paradisus Playa del Carmen (Family Friendly Hotel) based on availability.
Applicable Dates:
Booking Dates: 06 Jun 2023 to 31 Dec 9999
Travel Dates: 06 Jun 2023 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Receive $200 in Resort Coupons.

Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.

Applicable Dates:
Booking Dates: 30 Sep 2024 to 31 Dec 2025
Travel Dates: 01 Jan 2025 to 31 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • BANA
    Contemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
  • FUEGO
    Latin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
    Adults only 
  • GABI CLUB
    Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar 
  • HADAR
    Breakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area 
  • LA PALAPA GRILL
    Exclusive for The Reserve à la carte restaurant features casual dining for breakfast, lunch and dinner.

    Adults Only
  • MOLE
    Mexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
  • NAOS
    Everyone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner. 
  • OLIO
    Exclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
  • SAL STEAK CAVE ($)
    Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.

    Adults only
  • SUNRISE GRILL
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • SUNSET GRILL
    Snack Bar & Grill with pool bar at Paradisus Playa del Carmen
  • THE GRILL
    Mouth-watering selection of “Paradisus Natural” salads headlines the dinner menu with Regional Yucatan Organic Food 
  • THE MARKET
    Mouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
  • Various Lounges/Bars
    11 BARS 

    RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music* 

    M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)* 

    TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)** 

    BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)** 

    SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.

    NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day** 

    SWIM-UP BAR: Open daily with refreshing tropical cocktails** 

    GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar** 
    THE WINERY: A wonderful bodega and refuge for wine lovers. ($) 

    DON JULIO CORNER: Tequila tasting & romantic dinner experience ($) 

    ILLY CAFÉ: The ultimate authentic coffee bar experience.

    *Adults only 
    **Open for everyone
  • VENTO
    Distinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
On-Site Amenities
  • Bilingual staff†
  • Child programs†
  • Doctor on call†
  • Exercise gym†
  • Golf†
  • Laundry/Valet service†
  • Massage services†
  • Pool†
  • Sauna†
  • Spa†
  • Bilingual staff†
  • Child programs†
  • Doctor on call†
  • Exercise gym†
  • Golf†
  • Laundry/Valet service†
  • Massage services†
  • Pool†
  • Sauna†
  • Spa†
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Meeting Facilities†
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program
    Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
  • Golf location (onsite/nearby) †
    Distance to Golf course is 0.8 miles
  • Pool
    Two Sparkling free-form swimming pool with swim-up bar and pool side grill.

    Three incredible swimming pools, giant water buckets and five slides are available for family fun.
  • Spa †
    Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes 
  • Teen programs †
    Teen's club for 13 - 17 years old

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16515 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Family Vacation

    We went for our first ever family vacation and we made the right choice going to Paradisus. Everything about the resort was excellent. Our room was big, functional and clean. The food was top all around, it was either really good or amazing, never bad. We loved that there were cafes throughout the resort and the coffee was nespresso so we knew what we were getting. On the adult side the had the santé restaurant that had a Mediterranean twist to it and it was fantastic. The Kidsdom (their daycare) was spectacular, my daughter would ask to go to the daycare all morning and would make us wait outside the door until they opened because she wanted to be there so badly. Their waterpark was also really great for kids, my daughter would cry every time we left cause she wanted to be on the slides so much. What really made the difference was our family concierge, Eduardo. He took such good care of us. He brought gifts and toys for our daughter. There was no request that he couldn’t get done for us. Thanks Eduardo and Paradisus for a memorable and meaningful vacation.

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Pleasantly surprised

    Although this is a very large hotel, food is great and service personnalized. You can always find a small quiet corner.

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Boris is a Bot

    Read Boris review and expect total opposite. Do not believe a word of it. I am here now and I can tell you that food and service are top notch. Pools and Beach are great. There are MINOR repairs which could be done but no more than any Caribbean resort. Believe only 1 thing, you will not be disappointed.

    Feb 15, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Food is terrible (like the everything else)

    This is so bad, I feel cheated. I’m considering suing for my money back. It is a considerable amount for family of four. Not only the food is barely edible: bread is not fresh, fruits are stale, I guarantee the deep fry oil is not changed for days and days. Meats are of lowest grade and cooked disgustingly. The juices are not even from concentrate. It is some sort of cheap powder that only approximates the colour of intended juice. The service is even worse! You have to wait 15-20mins to even enter the buffet. Then if you are lucky you’ll be able to beg for some coffee. The noise in the buffet is tremendous. Now for the rest of the facilities. I noticed a number of serious electrical hazards. Open electrical boxes with bare wires outdoors. The mattresses are terrible and rooms have seen better days. The jacuzzi on the balcony is a nice gimmick but it has no cover and is not clean at all. Rusty around metal with what appears a birds poo inside. We came here for my daughter birthday. I asked concierge if it was possible to decorate our room with some balloons. I was quoted $212 USD for that. Oh and it took them 2hrs to bring our luggage from lobby to our room upon arrival. I’m still here now, can’t wait for this vacation to be over. I really don’t know how this place got this high rating. It’s at best a 3 star motel.

    Feb 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing stay at Paradisus

    We absolutely over Paradisus for our family vacation with our children, aged 5 and 7, and our parents in their late 70s. The rooms were huge and we loved the swim out and family concierge service. Our concierge, Eduardo, was fantastic and left gifts/surprises for the kids in the room and was always available to answer any questions and made sure we had a dinner reservation each night. The buffet food was good, but the al la carte restaurant food was all to die for. Drinks were great too and never watered down. We loved how everything was really spread out at the resort so it never felt crowded or too busy. There was always something going on in different areas of the resort. The kids loved the aquazone and the kids club. I'd highly recommend this hotel to any families with kids under 10, its definitely geared towards small kids. Older kids might be bored or fed up with tons of small kids. It's definitely not a party hotel and everything shuts down by 11pm. This was perfect for us! The beach was beautiful, we loved the smoothie bar on the beach. The Best part was the short walk to Punta Esmeralda, a local beach with lovely natural wading pools and gorgeous views. We didn't spend much time at the adults only side but it looked beautiful. We loved our stay and would definitely return.

    Feb 14, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
  • AdvisoryA minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
  • AdvisoryThe hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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