- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Resort Details
- BANAContemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- FUEGOLatin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.Adults only
- GABI CLUBBeat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar
- HADARBreakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area
- LA PALAPA GRILLExclusive for The Reserve à la carte restaurant features casual dining for breakfast, lunch and dinner.
Adults Only - MOLEMexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
- NAOSEveryone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner.
- OLIOExclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
- SAL STEAK CAVE ($)Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.
Adults only - SUNRISE GRILLSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- SUNSET GRILLSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- THE GRILLMouth-watering selection of “Paradisus Natural” salads headlines the dinner menu with Regional Yucatan Organic Food
- THE MARKETMouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
- Various Lounges/Bars11 BARS
RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music*
M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)*
TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)**
BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)**
SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.
NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day**
SWIM-UP BAR: Open daily with refreshing tropical cocktails**
GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar**THE WINERY: A wonderful bodega and refuge for wine lovers. ($)
DON JULIO CORNER: Tequila tasting & romantic dinner experience ($)
ILLY CAFÉ: The ultimate authentic coffee bar experience.
*Adults only**Open for everyone - VENTODistinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
- Bilingual staff†
- Child programs†
- Doctor on call†
- Exercise gym†
- Golf†
- Laundry/Valet service†
- Massage services†
- Pool†
- Sauna†
- Spa†
- Bilingual staff†
- Child programs†
- Doctor on call†
- Exercise gym†
- Golf†
- Laundry/Valet service†
- Massage services†
- Pool†
- Sauna†
- Spa†
- Water sports†
- Business Services†
- Meeting Facilities†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's programKids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
- Golf location (onsite/nearby) †Distance to Golf course is 0.8 miles
- PoolTwo Sparkling free-form swimming pool with swim-up bar and pool side grill.
Three incredible swimming pools, giant water buckets and five slides are available for family fun. - Spa †Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes
- Teen programs †Teen's club for 13 - 17 years old
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16768 reviews
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May 10, 2025Great!
The staff was great. Especially Ismael, Shaira, and Carlos in Hadar. They were extremely accommodating and made our stay extra special. The resort is very nice. We enjoyed our time there and the wedding we attended was wonderful. Gr job!!!
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May 08, 2025Family vacation
Nice hotel, restaurants are yummy, buffet normal (quality and selection can be improved). Wish the ocean was visible from hotel grounds but you have to walk a little to see it. Lastly, would like to thank Laura from the Celsius pool. She is a very hard worker and was one of the few team members that made us feel welcomed and appreciated. Thank you Laura!
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May 07, 2025Lack of Communication, Family Conceirge was Great!!
There was a complete lack of communication prior to the trip. I was asking about hotel/airport transfers, excursions and asked for a crib in my room. NO ONE was responding to my inquires. Someone emailed once saying "we will email you when your trip gets closer" but we were already two weeks away from the trip. I called and kept getting transferred from one department to another, then eventually got hung up on during all the transfers. Finally I got a hold of someone two days before my trip who said, "we don't offer transfers or excursions." Why didn't they tell me that to begin with???? So I had to research and book a transfer and tour last minute... Then after I checked in upon arrival, I was told my room came with a cenote tour, after i ALREADY BOOKED ONE with another company! So that was a waste of $500. On the positive side, our family concierge made us feel so special. He kept texting me the daily activities and was available for any requests via WhatsApp. We were surprised with all the little gifts he was leaving my kids each day. Coloring books, colored pencils, hats, beach toys, puzzles, backpacks, beach bag for me, turtle/fish food, and stuffed animals. Note: Our bathroom smelled like a urinal. Housekeeping cleaned every day, but i think it was a plumbing issue. Very kid friendly, which was a plus. Lots of disinfected high chairs, no one is judging if your kid is acting up, staff understands that kids can get messy, there were kids everywherrrrre when I stayed. Made us feel like "we belonged." I loved how there was a family concierge beach with cabanas that were first come first serve. Overall, the trip was as expected. Decent all inclusive... The main buffet was just mediocre. Best to make reservations at the specialty restaurants. The staff was decent, did their job. I feel like only our family concierge went above and beyond. Everyone else pretty much just "did their job." We weren't blown away with a great stay, but it was a decent family trip as a whole. If the staff even pretended to go above and beyond, they could elevate everyone's experience. The property has a lot of potential...
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May 05, 2025
Perfect family resort!
Went to Paradisus end of April 2025. Family with two children 6 and 3. For a family with children of this age the resort was perfect. They were able to enjoy all of the entertainment that the resort had to offer. Loved the pirate ship pool, the water park, the beach, the shows and the kids club. We all thoroughly enjoyed the food offerings throughout the resort. Pop up food everywhere and the roomservice was a great option as well. We found the value in the family consierge option to be great. Having access to the extra pool and restaurant was worth it. We made full use of the added cenote excursion which was an awesome bonus. Getting reservations for dinners was made effortless thanks to Nestor our consierge who added even more to our stay. Change of reservations could be made with him through whatsapp allowing us to enjoy more family time. He ensured that we were well taken care of and several nights even left us some surprises in our room. He also made checkout a breeze coordinating baggage pickup. Would not travel here without it. The resort is very pretty love the fact that they have kept the natural beauty of the mangrove forest between the resort and the beach. The koi and turtle pond in the main area add to the claiming ambiance of the resort. Would definitely consider returning. Would recommend to any family with young kids considering a vacation.
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May 03, 2025
Great place
we had a great time with kids. food 10/10 beverages 10/10 beaches 10/10 heated kids pool 10/10 face paintings & other evening activities for kids 10/10 staff politeness 10/10
- AdvisoryA minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
- AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum $34 MXN (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed