- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Resort Details
- BANAContemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- FUEGOLatin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.Adults only
- GABI CLUBBeat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar
- HADARBreakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area
- LA PALAPA GRILLExclusive for The Reserve à la carte restaurant features casual dining for breakfast, lunch and dinner.
Adults Only - MOLEMexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
- NAOSEveryone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner.
- OLIOExclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
- SAL STEAK CAVE ($)Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.
Adults only - SUNRISE GRILLSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- SUNSET GRILLSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- THE GRILLMouth-watering selection of “Paradisus Natural” salads headlines the dinner menu with Regional Yucatan Organic Food
- THE MARKETMouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
- Various Lounges/Bars11 BARS
RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music*
M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)*
TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)**
BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)**
SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.
NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day**
SWIM-UP BAR: Open daily with refreshing tropical cocktails**
GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar**THE WINERY: A wonderful bodega and refuge for wine lovers. ($)
DON JULIO CORNER: Tequila tasting & romantic dinner experience ($)
ILLY CAFÉ: The ultimate authentic coffee bar experience.
*Adults only**Open for everyone - VENTODistinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
- Bilingual staff†
- Child programs†
- Doctor on call†
- Exercise gym†
- Golf†
- Laundry/Valet service†
- Massage services†
- Pool†
- Sauna†
- Spa†
- Bilingual staff†
- Child programs†
- Doctor on call†
- Exercise gym†
- Golf†
- Laundry/Valet service†
- Massage services†
- Pool†
- Sauna†
- Spa†
- Water sports†
- Business Services†
- Meeting Facilities†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's programKids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
- Golf location (onsite/nearby) †Distance to Golf course is 0.8 miles
- PoolTwo Sparkling free-form swimming pool with swim-up bar and pool side grill.
Three incredible swimming pools, giant water buckets and five slides are available for family fun. - Spa †Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes
- Teen programs †Teen's club for 13 - 17 years old
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16634 reviews
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Mar 22, 2025We loved La Perla!
We loved this property and will definitely go back. It’s very pretty, clean and generally well maintained. The food is very good although we wish they had non pork breakfast meat options rice and beans and other authentic, local Mexican food. The taco place was also very pork heavy so we didn’t eat there. The housekeeping staff does an incredible job. Our room was spotless every day. Most of all, the staff is incredible and made our experience. Deysi at the snack area at check in who helped us get tea every night, Santiago, Victor and Nicole at Cielo. Karla. Nelvia and Blanca at the buffet who made our breakfasts and other visits to the buffet so pleasant. Erick, Fernando, Alfredo and Maria who treated us so well at the Reserve pool.
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Mar 22, 2025Not bad but probably won't go back
Beautiful location with a lot of promise and promises. Because our butler never got in contact with us we were unable to make dinner reservations. By the time she did it was too late we only ended up eating at 1 restaurant in the hotel and while the restaurant want busy the kitchen was, and service took 1.5 hours. The taco cart and burger cart were the best warm food we had. If you are single and going with family strongly recommend just staying in thier room. If they do family concierge and you don't...you will not be able to eat breakfast, swim, or drink with them without paying extra (usd750) for the week. If you need anything ask bell boys and a good taxi guy, general reception was pretty useless. Beautiful location and hotel but for what you pay we won't be back. More places to explore.
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Mar 22, 2025Dirty and disappointing resort
We are a young couple with two young kids. I have been to Cuba 10 times, DR and Mexico several times. Ranging from 3 to 5 stars. I rarely feel ripped off or misled, but I do feel that somehow I was misled with this resort. We came here with low to medium expectations given that it’s considered “luxury”(hah) To say we were extremely disappointed would be an understatement. The hotel cuts corners in so many ways. Absolutely do not expect anything above and beyond here. The biggest issues/cons: 1. Housekeeping. I have had better housekeeping at 3 stars in Cuba. And this is not something I think I’ve ever complained about. I’m convinced all the maids do is make the bed. The bed doesn’t have a fitted sheet, so you end up on the bare mattress which is pretty gross (the mattress is incredibly lumpy might I add) and the duvet doesn’t have a cover… just a top sheet. How do you not have proper bed sheets or duvet covers!?! I don’t get it. Lastly, Every day the floor is dirty and definitely don’t expect towel decorations or any special touches here. 2. The entire hotel is showing its age and is incredibly dirty, like everywhere. The pools are dirty, the tiles are dirty, the seat cushions in the main areas all look like they’ve been soiled and left. There’s been poop in the pool multiple times this week. We’ve used two beach beds and both had dirt and blood stains on them. No one is cleaning these, I assure you. It would take minimal effort to wipe them down every few days. But, nope. Nothing is updated here and it seems like melia is trying as hard as they can to avoid renovating, which it desperately needs. I believe this resort may have been very nice 10+ years ago, not anymore. 3. It feels like something is missing at this resort and it’s honestly pretty boring for adults and kids. There isn’t a main bar that has seating for people to gather around, there isn’t a main hangout or snack bar after the sun goes down. It just feels odd and like people don’t know where to go or what to do after dinner? Other resorts I’ve been to have a kids park, giant chess games, mini arcade etc. there is nothing here. Aside from swimming in the pool, nothing. Oh wait, there are 2 dirty hammocks to swing on. 4. Beach. Absolutely disgusting. The ocean is filled with sargassum (not the resorts fault, I know this). My issue is the sand being filled with litter and cigarette butts, and the resort piling the sargassum into a 15 foot pile making the beach wreak of rotten eggs. The beach is also shared with locals, many of which get drunk and hangout at the cenote and can be sketchy. Paradisus left a lot to be desired. I came with an open mind and just happy to be leaving cold weather behind, but I am actually looking forward to going home. 5. Incredibly busy resort, at least in March. We have gotten up at 5 am every day to secure a chair. If you’re not up before 6, have fun sitting on the ground. This alone has put a huge damper on our vacation. No one should have to stress about chairs and wake up at 5 am. They are either overbooking or not providing enough chairs for the amount of guests. Some positives : - kids club is good - mini waterpark was fun - food is decent - ice cream shop and cafe are great I would never come back, and I can’t believe I was made to believe this is a luxury family resort. I am usually good at picking places and I feel disappointed in myself for not knowing these things beforehand.
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Mar 21, 2025We love it here!
Eddy and Jesus at the South Bar are absolutely amazing! We saw them every day and loved them. They made our experience fantastic and we can't wait to visit them again soon! They made our honeymoon one to remember! Couldn't recommend them more!
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Mar 21, 2025
Amazing kids club for our toddler!
The kids club here was so wonderful our nearly four year old daughter would hurry to eat so she could go back. Every time she went she would come back with amazing crafts. We are already trying to figure out how to immortalize them. I felt really comfortable leaving her there with the wonderful caretakers- Yessenia, Lety, Yadira, and Carlota. They clearly love hanging out with kids. That alone is reason enough for my husband and I to book again next year. Every day we had time to spend with each other without worrying our kid felt lonely. The hotel is gorgeous and the drinks are not watered down. The food was also rather fantastic. Zero complaints. Again though… well come back for the kids club.
- AdvisoryA minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
- AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum $34 MXN (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed