This is a Beachfront All-inclusive Resort with 910  lavish suites including 124 Swim-up Suites with direct access to the pool  | 334 The Reserve Suites and four Presidential Suites |  New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only  | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment 

Paradisus Playa del Carmen is an all-inclusive  luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del  Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
 Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.


The Reserve at Paradisus by Melia Playa del Carmen

An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.

PREFERENTIAL BENEFITS OF THE RESERVE:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults,  Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Suites: 910

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 33.00 Mexico Pesos (approx. $2.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16317 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    La Perla experience

    Fiorencia at the cafe is excellent, smiles, fast, polite an asset to la Perla. Miriam is excellent the best concierge we have had so far. The food quality of La Perla went down from last year. The new chairs at the pool are new but very uncomfortable as they don’t adjust. On the beach you need more umbrellas rather than flat beds.

    Dec 10, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Meliá experience

    People are very friendly Especially Florencia in the Nespresso cafe! She is always smiling, knows our order and delivers it quickly She is an asset to your hotel A nice way to wake up! Miriam our concierge is also the best. Always around to help us and take care of us The service is good but the food is terrible

    Dec 10, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Quality has gone downhill since last year.

    We visited here in January and November 2024. In January we had an amazing vacation there. However, after visiting in November, we will not be back. They try to upsale their concierge service and now you cannot use all the facilities unless you upgrade. Super disappointed by this new way of running their hotel. They used to have better quality food and drinks as well.

    Dec 09, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing place and wonderful people! We are already planing another trip for next year

    I highly recommend this resort! Amazing place, clean and very well organized! People are extremely friendly, especially Yessi from KidsDom. Both my kids loved her from last year, they remembered her and were looking forward to see her! My daughter even wanted to go to smaller kids class just because of her! She should run it and be the manager as smile, kindness and friendliness can’t measure. She was amazing with my kids and I can’t be thankful enough for making their time memorable! She is one of the reasons we’ll come back for the 3rd time! The resort its self is very much kids friendly and also plenty to do for the adults. Highly recommended place to go! We’ll go back next year 2025!

    Dec 08, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A+

    Rodriguo was an amazing waiter. Always there for us and respectful. Funny, gentleman and attentive. We wich to see him again when we gonna come back. Such an amazing guy with and amazing personnality. Also the resort was really clean. We loved it.

    Dec 07, 2024