- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- One kid between 0-4 and one kid 5-12 years old: both kids are free.
- Two kids between 0-4 years old: both kids are free.
- Two kids between 5-12 years old: One kid free and one kid pays child rate.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Resort Details
- BANAContemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- BLUE AGAVEMouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
- CAPELLAExclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
- CAPELLADistinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
- CELSIUS SWIM UP BARSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- CIELOMexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
- FAHRENHEIT SWIM UP BARSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- HADARBreakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area
- KANNA BARBeat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar
- LEMON FISHLatin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.Adults only
- NAOSEveryone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner.
- SAL STEAK CAVE ($)Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.
Adults only - SANTÉExclusive for The Reserve à la carte restaurant features casual dining for breakfast and lunch.
Adults Only - THE GRILL
- Various Lounges/Bars11 BARS
RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music*
M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)*
TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)**
BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)**
SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.
NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day**
SWIM-UP BAR: Open daily with refreshing tropical cocktails**
GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar**THE WINERY: A wonderful bodega and refuge for wine lovers. ($)
DON JULIO CORNER: Tequila tasting & romantic dinner experience ($)
ILLY CAFÉ: The ultimate authentic coffee bar experience.
*Adults only**Open for everyone
- Bilingual staff
- Boutiques/stores
- Child programs
- Doctor on call†
- Exercise gym
- Golf†
- Internet services
- Laundry/Valet service†
- Massage services†
- Pool
- Bilingual staff
- Boutiques/stores
- Child programs
- Doctor on call†
- Exercise gym
- Golf†
- Internet services
- Laundry/Valet service†
- Massage services†
- Pool
- Room service
- Sauna†
- Spa†
- Valet parking
- Water sports†
- Business Services†
- Meeting Facilities†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's programKids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
- General- Aqua Park- Coffee Shop- Ice Cream Shop
- Golf location (onsite/nearby) †Distance to Golf course is 0.8 miles
- PoolTwo Sparkling free-form swimming pool with swim-up bar and pool side grill.
Three incredible swimming pools, giant water buckets and five slides are available for family fun. - Spa †Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes
- Teen programs †Teen's club for 13 - 17 years old
- Water activities †- Water Park
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17542 reviews
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Dec 19, 2025Excellent resort, would definitely recommend!
Excellent service, pools, beach, and amenities for kids. It's abundantly clear that the staff enjoy their work and enjoy going the extra mile for guests. Family concierge was a huge bonus. The FC amenities were exclusive and top notch. Our FC assistant, Tiara, went above and beyond every day for us. 10/10 would recommend again.
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Dec 18, 2025
Outstanding family vacation – exceptional concierge service
We had a fantastic stay at Paradisus Playa del Carmen. The resort is beautiful, very family-friendly, and well maintained, with great food options and excellent service throughout. I want to especially recognize Jorge Hernández, our concierge, who truly made our stay exceptional. Jorge was attentive, responsive, and always went above and beyond to make sure everything was taken care of for our family. From helping with reservations to checking in regularly and making thoughtful recommendations, he made our vacation smooth and stress-free. Traveling with young children can be challenging, but Jorge made it effortless. His professionalism, kindness, and attention to detail really stood out. We would absolutely return to Paradisus and hope to work with Jorge again on our next visit. Highly recommended!
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Dec 18, 2025
Unforgettable family vacation – Exceptional service at Family Concierge!
Our stay at Paradisus Playa del Carmen was truly unforgettable. We traveled as a family with an 8-year-old and a 7-month-old baby, and booking the Family Concierge service was the best decision we made. A special mention goes to our concierge, Eduardo Monroy, who was incredibly attentive and professional throughout our stay. He went above and beyond by organizing a wonderful birthday surprise for our 8-year-old son, making him feel very special. We also want to highlight the exceptional service from the rest of the team who made our vacation perfect: Johnny, our beach waiter, who was always attentive and provided great service under the sun. Rachel, our waitress, who was consistently friendly and efficient. Janet at the Family Concierge Coffee Corner, for her kindness and daily hospitality. Angelo from the towel service, who was always helpful and ready to assist us. The hotel is perfect for families, and the service is top-notch. We will definitely be back and will highly recommend it to everyone. Thank you, Eduardo and the entire staff, for such a wonderful experience!
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Dec 17, 2025
Great resort for family!!!
A very well maintained resort, very good for family with young kids, it looks like they have a “daycare” for parents to drop off their kids but we didn’t use it this time. But still they have lots of activities for the kids to play. The resort is very clean, staff are very nice. Food are great, having a family concierge is very helpful, you can ask them questions anytime and they will help you asap. Overall we have a great time at the resort!
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Dec 17, 2025Still good but likely not again
This was our second visit to the resort, around the same time as last year. We stayed in a swim-out suite with Family Concierge again. Returning for a second time, we understood the process much better. Family Concierge is a nice feature, but it felt repetitive for us. Our kids received all the same “gifts” as the year before, set up in the exact same way—spread throughout the week—which now felt more like a strategy to maximize tips. Overall, I felt more like a source of revenue this year than during our previous stay, with upselling at check-in and a cart continuously circulating to sell premium seafood meals and coconuts at an extra cost. The restaurants were excellent. Every meal was delicious and enjoyed by our entire family—if you can’t be happy with that food, you may want to look inward! The buffet, however, was disappointing. We ate there once for dinner and once for lunch, and both times the food was underwhelming. Most items were not warm and appeared to have been sitting out for some time, even though we arrived right at opening for lunch. We loved the beach soccer and volleyball last year, but this year there was only one soccer net. We were told a new one would arrive in three days, but it never did. The activity schedule was also inconsistent this year, which was disappointing. There was a noticeable contrast between staff members working extremely hard and others standing around with little to do. At one point, I needed my bracelet key reprogrammed at the Family Concierge desk, where eight staff members were standing around while only one person was assisting guests at the adjacent check-in counter—making Family Concierge appear to be a very profitable operation, but not necessarily an efficient one. Overall, we had a great time, but we will likely travel elsewhere next year, as there did not appear to be any benefit or recognition for being a returning guest.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryA minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
- AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum $34 MXN (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed