Resort Details
- Beach ClubBuffet Service Only
- Ekinox LoungeRooftop, above the Mirador, there's something for everyone. With outstanding sunset views of the Nichupté Lagoon, it's a stylish retreat and a chance to live it up when the sun goes down.
- El Mirado
With glass walls and an outstanding view of the Nichupté Lagoon, El Mirador specializes in a-la-carte Italian specialties cooked to perfection and served with flair. Live entertainment and an ultra-tempting desserts buffet make it the highlight of any evening. Topped off with Italian espresso or another glass of wine, there is simply no finer toast to your dream vacation
- Lobby Bar
- Babysitting†
- Bilingual staff
- Concierge desk
- Elevators
- Grocery store†
- Medical Facilities Service†
- Parking lot
- Security
- Wheelchair access
† Fees may apply
- Children's program
- Gym
- Pool
- Tennis court
- Water activities
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Disappointed at checkout
Apparently policy has changed. All inclusive ends at checkout at noon. Our pickup was at 3:30 and we left hungry. As a Canadian we have no control over pickup and flight times. This change most certainly is not an improvement and cuts us short of a meal during our trip.
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Good staff
The staff at this resort were very good and did a great job to make sure you were comfortable. The meals for the most part were very good and the bar service was excellent. It is a little different resort as it is built on the side of a hill but has shuttles that take you were you have to go inside the resort so you don't have to wait very long to go anywhere with in the resort.
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Hot days, great views and friendly folks.
This resort is built on a steep hill with buildings on 10 levels. We loved the feel, design and atmosphere of the place. Shuttles run up and down the switch back roads regularly. We are in our 70's and were on the 10th level with a great view of the ocean. We used the shuttles but also frequently walked up and down. Getting around could be inconvenient for someone with health/mobility issues. Our room was very clean and large with a separate sitting area and huge deck. 30+ degrees every day but the air conditioning is more than adequate. There is one buffet and 2 a-la-carte restaurants. Food was generally pretty good. There are 2 pools - one at the beach and one on the 7th level. Beach pool was an activity spot and somewhat noisy. The upper pool was quieter with a great view. There were also chairs and shelters on the beach and most days the ocean was calm enough for swimming. There is a gym with free weights and some weight machines. No aerobic exercisers. We stayed for 9 days and overall enjoyed our stay and would consider a return stay.
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A Wonderful Place to Relax and Unwind
All the staff were excellent! All were welcoming, friendly, went out of their way to be helpful. Especially kudos to Leticia and Maria, and to Isai and Gadiel for their excellent and professional service. The room was large & comfortable, with a very comfortable bed. The view was spectacular. We were pleased to discover that the buffet had a variety of foods every day. The Italian a la carte had good food but we were disappointed in the Mexican a la carte. We wouldn't recommend this resort to anyone with mobility issues because of the steep hills and stairs to get anywhere. The pool on the 7th floor was very enjoyable and always benches available. The staff worked very hard to keep the facilities, bathrooms, guest rooms and the pools cleaned all the time, and the gardens are very well maintained. The drivers for the shuttles around the resort were always very accommodating and helpful. Disappointed by the beach, which was quite steep and difficult for walking on. We enjoyed the birds, iguanas and other wildlife around the resort. The evening shows were enjoyable, especially the Mexican cultural content, but sometimes got far too loud as the evening wore on, so we'd have to leave before the show was over.
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If Canadian Don’t Go Here non speaking English and they are friendly to your face but have no clue what your saying.
Canadian don’t go they don’t care about Canadians they cater to Mexicans there at this resort Food was not good at all
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.