Resort Details

OnSite Dining
  • Various Bars
    - Overtime Sports Bar
    - The Premiere Bar & Lounge
    - Twist Social Bar
    - Point Break – Pool Bar
    - Fuel Coffe Co.
    - Studio Disco Bar & Lounge
    - Blue Lagoon – Lazy River Grotto Bar
    - Blue Crush Bar & Grill
    - STAR Class ™ Pool Bar (Extra Cost)
    - STAR Class ™ Bar (Extra Cost)
  • Various Restaurants
    - Socal Gourmet Empórium (Buffet)
    - East & Sushi Teppanyaki Bar (Japanese)
    - Sunset Strip Steakhouse & Grill (Steakhouse)
    - La Cocina (Mexican)
    - Gusto Italian Trattoria (Italian)
    - Sutra Indian Restaurant & Hookah Lounge (Hindu)
    - Overtime Sports Bar (Snacks)
    - Guy´s! Burger Joint (Hamburgers)
    - The Shores Beach Club & Restaurant (Seafood)
    - 6th Sense – Chef´s Table (Extra Cost)
    - Star Class™ - Bar & grill (Extra Cost)

Room Type
  • Junior Suite (1 Handicap-Connecting)
    Bedding: 1 KING / 2 QUEEN + SOFA BED

    Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 4 adults, 0 child, 4 total
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Satellite television
    • Slippers
    • Wireless internet connection
  • Junior Suite Swim Out
    Bedding: 1 King or 2 queen beds + sofa bed.

    Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 4 adults, 0 child, 4 total
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Satellite television
    • Slippers
    • Wireless internet connection
  • Director's Suite One Bedroom
    Bedding: 1 King + sofa bed.

    Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 child, 3 total
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Jacuzzi
    • Satellite television
    • Slippers
    • Wireless internet connection
  • Star Class Junior Suite
    Bedding: 1 King or 2 queen beds + sofa bed.

    Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 4 adults, 0 child, 4 total
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Satellite television
    • Slippers
    • Wireless internet connection
  • Star Class Director's Suite One Bedroom
    Bedding: 1 King or+ sofa bed.

    Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 child, 3 total
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Jacuzzi
    • Satellite television
    • Slippers
    • Wireless internet connection
  • Star Class Junior Suite Swim-Out
    Bedding: 1 King or 2 queen beds + sofa bed.

    Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 4 adults, 0 child, 4 total
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Satellite television
    • Slippers
    • Wireless internet connection
  • Star Class Junior Suite Ocean View
    Bedding: King + sofa bed / 2 Queen + Sofa bed

    Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 4 adults, 0 child, 4 total
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Satellite television
    • Slippers
    • Wireless internet connection
On-Site Amenities
  • 24-hour room service*
  • Beauty shop/salon*
  • Exercise gym
  • Lounges/bars*
  • Pool*
  • Restaurant*
  • Shops and commercial services*
  • Spa*
Off-Site Amenities
  • Convention Centre*
On-Site Wedding Services
  • For more information, please contact weddings@planethollywoodhotels.com

* Fees may apply

On-Site Recreation
  • Fitness center on-site
    Pumped Fitness center

    Enjoy a first-class work out with professional instructors, daily classes and the latest cardio and strength-training equipment so you can look and feel Hollywood ready not to mention we also have tennis courts and a world class outdoor facility.

  • General *
    Signature Events
    Planet Hollywood sets the stage for fun with monthly special events and daily activities! From screenings of your favorite comedy flicks and classic films in the theater to beach parties and movies under the stars, there’s something for everyone to enjoy.

    Lazy River
    Calling all stars! Grab your towel and come cool off at the pool and lazy river.
     
    Jurassic Splash Park

    Shipwreck Cove – Water slides

    Labyrinth
    Guests can wind through the Labyrinth and choose their own adventure as they work their way to the center of the maze. Spoiler alert: watch out for dead ends.

    PH Experiences ($)
    Designed for those who want to be dazzled by the wonders of nature and crave memorable adventures, PH Experiences is the ultimate lineup of unforgettable excursions. Explore new places with curated adventures and discover the wonders of our famous destinations.

  • Miniature golf *
    Mini-golf
    Channel your inner Happy Gilmore with our nine-hole mini-golf course! Ideal for all ages to enjoy, the course was designed exclusively for Planet Hollywood and is the perfect way to spend an afternoon of fun.

  • Spa *
    PH Spa ($)
    Transform yourself from the inside out at the PH Spa, a tranquil haven inspired by a blend of Cancun’s natural elements and Hollywood’s Golden Age. Our celebworthy treatments feature Eminence Organic Skin Care products, a renowned organic brand committed to protecting your skin and the future of our planet.

    PH Beauty Bar ($)
    Our beauty bar is perfect for guests who want to feel a little fancy when they walk the red carpet or learn about products for healthy skin - it is also a great spot for our brides, grooms and wedding parties to get ready for their big day.

  • Theatre *
    What’s a trip to Planet Hollywood without a front row seat to a good movie? With a capacity of up to 76 people, the theatre is the perfect to catch a screening of fan favorite movies and classic films playing throughout the day.
  • Water activities *
    FlowRider® ($)
    Hang ten on the ultimate surf machine! From kids learning how to surf to adults that have been riding for years, FlowRider® lets you rip, tear and shred endless waves.

* Fees may apply

The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.


The following services are also available in the hotel:

- Doctor´s office 

- Distress rates in case of COVID emergency


Property Information

Year Built: 2019
Total available rooms and suites: 332
Carretera a Punta Sam, SM006 MZA2, 84, 23028 Cancun, Q.R., Mexico, Costa Mujeres, Q.R., Mexico, QR, 23028, Mexico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5157 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Birthday vacation and first time visit to Cancun!

    I arrived on a Tuesday and the service was great from beginning to end, reservations were made for me and in advance so that I could concentrate on the many events here and there are MANY! Thank you Yomelly and Edward for being a wonderful hosts for my stay here. I cannot wait to return!

    Sep 13, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect place for couples and/ or familys.

    Great location, very friendly staff. Special thanks to Robert and Bryan for making our stay unforgettable.

    Sep 12, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Always had a fun time and a seink

    Nandi and staff were fun and amazing Manuel bar tender Antonio kept the drinks coming with Freddy Always had a drink more than any other resort they kept them coming

    Sep 12, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacations

    Great service, great plase to disconnect from work and enjoy your self

    Sep 11, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great time with great people!

    The people were fantastic especially Mana at the Star Pool, the hotel is beautiful and the facilities are nice. I was a little disappointed with some of the food but overall a great experience.

    Sep 10, 2026
Hotel Advisories
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 35.19 Mexican pesos (approx. $2.02 USD) (Plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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