Resort Details
- Blue Star Tex-Mex CantinaThe laid back, saloon-style atmosphere in this cantina serves up the best dishes from both sides of the border, with signature fajitas and other savory Tex-Mex classics. Tequila flights available for purchase, and branded merchandise for a one-of-a-kind experience!
- East Sushi & Teppanyaki BarThere is no bad seat in the house! Be delighted by the incredible flavor and technique of Japanese cuisine. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you.
- Gusto Italian TrattoriaUncork, unwind, and celebrate life in this romantic Italian trattoria. Enjoy well-known Italian comfort food in this ambient dining experience. With black and white stills from vintage Italian movies on the wall, classic Hollywood soundtracks playing, an impressive wine list, and candle lit tables, Gusto sets the scene for a blockbuster romance.
- Guy's! Burger Joint
Come and meet the new ‘Guy’ on the block. From ‘Diners, Drive-Ins and Dives’, Guy Fieri’s Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on a culinary adventure you will never forget.
- Overtime Bar & GrillHere, the beer is always cold, and the big event is always on with Main Event Guarantee to show all major events from sports games to awards shows! Enjoy traditional pub food, themed trivia nights, billiards and foosball tables, and an in-house DJ for a night of endless entertainment.
- So Cal Gourmet Food EmporiumA gourmet food emporium featuring the hottest culinary trends from around the globe, with local farm fresh dishes, a wood burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican treats and churros, a ramen noodle house with Japanese and Korean fusion dishes, and a traditional diner grill for American classics.
- Sunset Strip Steakhouse & GrillExperience the glamor of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like “The Director’s Cut”, cooked to perfection under your direction. With an extensive wine list to pair with every meal and private themed booths available for rent, this steakhouse provides an unforgettable dining experience.
- Various Bars & Lounges
- Fuel Coffee Co.
- Overtime Bar
- The Premier Bar & Lounge
- Point Break- The Sequel pool bar
- The Green Room lounge & bar (exclusive access for STAR Class guests only)
- STAR Class™ pool and bar (exclusive access for STAR Class guests only)
- 24-hour room service†
- All-inclusive meal plan
- Butler service†
- Exercise gym
- Front desk
- High speed wireless
- Room service†
- Sundry/Convenience store†
- Celebrate your love and enjoy the scene of a lifetime in beautiful Costa Rica with ocean view terrace venues and exclusive packages, so every moment of your day is just as you’ve always imagine it.
† Fees may apply
- Fitness center on-siteAt Pumped fitness center, you can enjoy a first-class work out with professional instructors, daily classes, and the latest cardio and strength-training equipment so you can look and feel Hollywood ready.
The PHit philosophy is aimed at making your stay a holistic experience of body, mind, and spirit. - Pool1 main pool with whirlpool and pool bar
- Spa †
The on-site PH spa is inspired by the beautiful simplicity of natural elements and Hollywood’s golden age. Our transformative treatments feature Eminence Organic Skin Care, a renowned organic brand committed to protecting your skin and the future of our planet.
Every product used at our spa is handmade without any severe heating or hydrogenating processes that can affect the nutritional content and potency of natural ingredients. Vitamins are captured in their all-natural fresh base, offering dramatic results as actual seeds, pulps and peels impart regenerative and healing powers that only nature can produce.
Products:
Healthy skin reflects what you feed your body, inside and out. That’s why we partnered with Eminence Organic Skin Care. With Eminence Organics’ commitment to the environment and its popularity amongst Hollywood A-listers and makeup artists, it is a natural fit for Planet Hollywood to feature the skincare line at the PH Spa & Beauty Bar in Costa Rica. Guests will look and feel red-carpet-ready under the care of a professional staff with a luxurious body treatment, facial, massage or dip in the hydrotherapy pool.
PH Spa & Beauty Bar offers packages tailored to varying wellness needs, leaving guests feeling rejuvenated and glowing from the inside out.
Treatments:
Massage - All of our massages are performed using organic and vegan oils from head to toe, providing you with a deeply hydrating treatment that will rejuvenate and nourish the skin. With each massage, you will experience celebrity style pampering and find yourself glowing from head to toe.
Facial - Our Hollywood inspired facials consist of the finest natural, organic and biodynamic ingredients, helping to promote and maintain a Hollywood glow.
Body Treatment - Treat the body and fuel the soul with our PH Body Treatments. Featuring premium ingredients and expert techniques, our body treatments will leave you feeling nurtured and blissful.
Nail Bar - You’ve never looked so good! Groomed hands and feet are a reflection of your inner health and beauty. Experience the best in nail care at the PH Spa and feel incredibly polished from head to toe.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8410 reviews
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Nov 06, 2025Planet Hollywood: Where Expectations Go to Die
We recently stayed at Planet Hollywood Costa Rica expecting a relaxing, high-quality resort experience. Instead, we got an exhausting reminder that flashy branding can’t cover up poor service and weak execution. For a resort that constantly boasts about “VIP treatment with Star Pass,” the service was shockingly inattentive. Basic requests were ignored or took so long that we stopped bothering. The Pros: - The bartender Paulo and the barkeep Jonathon at the Break Point pool bar were exceptional - attentive, responsive and courteous - The food at the various restaurants were good (a little salty) The Cons: - This hotel is not at all accommodating. 22 of us went for a Bday. We booked a trip with Amstar to Nicaragua which they told us was 6hrs round trip. The trip lasted 17hrs. - My cousin had a trip planned the next day, but she was exhausted and not feeling well from the Nicaraguan trip the day before but they refused / did not refund her money. - One of my cousins got stung by a huge scorpion IN HER ROOM, and they wanted to charge HER $130 to see a doctor !! Outrageous !! - The food in the So Cal "Gourmet" main dining hall was NOT "gourmet". Dry / Salty / Stale - Star Pass - DO NOT upgrade - Green Room had NO Top Shelf liquor - NONE and the desert was the same as everywhere and anyone can access - No Top Shelf liquor at Lobby Bar - they said it ran out - No scotch / No Bourbon - Room was the same as any other room - fridge filled stocked with local beer - Room Service - Limited menu - 45min wait minimum - Bar - A corona will cost you $6 each - for Star Class - Vibe - Forced, hollow, and exhausting. Everywhere shuts down at 10pm except for the Overtime Bar (1:00am) where blasting music seems to be their solution for everything—ambiance, energy, distraction, including drowning out complaints. If Planet Hollywood Costa Rica is what passes for a “luxury resort,” then the hospitality industry owes us all an apology. Planet Hollywood Costa Rica is a glitter-coated catastrophe. A resort this aggressively mediocre shouldn’t cost what it does, and frankly, it shouldn’t even call itself “luxury” with a straight face. If you enjoy disappointment, noise, tackiness, and the slow burn of buyer’s remorse, this is your paradise. If you value your time, money, or sanity, go anywhere else.
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Nov 06, 2025Really disappointed - this is NO Autograph Collection level resort.
My husband and I travelled with another couple to this resort last month. Two of us have a really high loyalty to Marriott Properties. When we saw this was an Autograph collection we were really excited, and for "Star Class" it wasn't that much more of an expense to book a few nights. Were the views great? Yes, the rooms (at least ours were very nice). Some of the staff was stellar. In particular the bartenders at the star class pool, the resorts sommelier, and some of the restaurant staff. But these folks were the exception not the rule. Much of the staff is complacent including the butler service you get with the upgraded star class. "Special" Star class check in took an exceptionally long amount of time and I am pretty sure there wasn't a room on property available by 3:00. I think most of us checking in that day had a delay. THe room taking longer? No biggie, we thought oh hey let's get a cocktail. The special star class "green room" stocked with a weird assortment of alcohol and no mixers unless you want your cucumber vodka with soda or water. No snacks either. So we're like cool let's go to the main bar and get a drink. No tequila. They were out. Okay, let's get some food at buffet. It was mediocre at best. The food at the hotel in general was mediocre. The italian was decent, the steak house okay, the buffet remained inconsistent. The place we could go to star class breakfast was the ONLY breakfast place that had bacon. Oh, and as others have said the pool food hamburger situation it took a lot of time and was not the best. Also, I know regular old yellow mustard, not a staple in other countries. But there was ZERO yellow mustard. JUST honey mustard. If you are going to serve american staples like hamburgers and hotdogs? I think mustard seems obvious. And no one cared much about this on staff. Our butler wasn't at work when we arrived so we spent 24 hours just trying to secure restaurant reservations because we couldn't do it before we got there, and then they were all booked. The resort did give us a cabana as an apology one afternoon - but you can't get the upgraded star class alcohol ANYWHERE other than the star class pool bar and they can't run up there. We also didn't get a welcome bottle of wine until the day before we left. I value my vacation and with an Autograph collection resort I was expecting to be blown away. I am shocked Marriot puts this banner on this property. Additionally, and again I know standards are different in different places but this is not a very accessible resort if you are traveling with someone with mobility issues. There are ZERO handrails on staircases and LOTS of staircases. There aren't ramps from the star pool area to the other pools. The pool bathrooms remain so wet they are treacherous, and pool towels were constantly running low. And stuff would just be out at bars etc. Mint at one bar, none at another, etc. I did let Marriott know all of this. They let the hotel know who sent me the same canned response they post here. I then called Marriott again and they threw some points at me due to my status, but the number of points wouldn't even get me a night at the JW Marriott in my city. I hope the hotel management does start to take these complaints seriously. I am pleased for everyone who enjoyed their stay - my caution is for people who are thinking this is a 4.5+ star property. If you are a really seasoned traveler, this may not be the place for you. We will DEFINITELY go back to Costa Rica - but not here.
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Nov 03, 2025
Planet Holiday is a Nightmare filled with frustration and disappointment.
We stayed for two nights at Planet Hollywood Costa Rica, and unfortunately, I would strongly advise others to look elsewhere. The experience did not match the high price point. Service at the pool was particularly disappointing. Bartenders refused to make drinks that were clearly listed on the menu, arguing with servers instead of helping guests. Ordering snacks by the pool took over an hour, making the wait just as frustrating as the service itself. Dinner reservations were another major issue. The system constantly showed no availability, yet when we arrived, the restaurants had plenty of empty tables. It was extremely frustrating and made no sense. Additionally, it was very evident that much of the staff is new and poorly trained. Several didn’t seem to know what the hotel offers or how to assist guests properly. Overall, this hotel fell far below expectations in every way. For the cost, the value simply isn’t there. I would highly recommend choosing a different resort to avoid the nightmare experience we had during our stay.
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Nov 02, 2025Outstanding Service and Holiday!
We visited Planet Hollywood in September, and we had a lovely time! It was a short visit, but our time there was outstanding. Henry was our butler, and we could not have asked for anyone better! He provided everything we asked for (along with some surprises), and he was always smiling and happy! He truly made our stay perfect! Oscar made check in and check out easy, again, always with a smile. The property is very hilly, but there is a golf cart shuttle system that helps with getting around. We rented a cabana for the day and that was a great experience! We also enjoyed some monkeys on the beach! The property is a little isolated, but if your goal is a relaxing stay with attentive, kind staff, then you won’t be disappointed! Pura Vida!
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Nov 01, 2025
The Best Service from Josué
We had a great week at PH. Our room was fine, the entertainment was fun, the food was good, but it was the service we received from Josué that made the experience great! We were in Cabana #7 for the week and he took care of us 5 of the 6 days (Irene took care of us on his day off) We never had to seek him out, he checked on us every time he passed by. He made some great suggestions when we wanted something different and made us feel like royalty. By our last day he felt more like family and we miss him the most, I would return to PH just for his ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ service! #givehimaraise
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.