Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9306 reviews

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  Overall good experience

  Overall a good vacation. The team at PH need to work on better food consistency and service. Rooms were good, location is far away from any local towns to visit for dinner. The team is very friendly and tries really hard to accommodate.

  Nov 11, 2026
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  Planet Nightmare

  The only time to ever book at this nightmare dressed up as a resort is if you purposely want to have a bad experience in Costa Rica. What was supposed to be to be one of most memorable experiences of mine and fiancé’s life at the time, turned into probably the worst I have ever felt. My family spent over $15 grand at this resort for my wedding and the resort wrote it off like we were guests who couldn’t afford a basic suite. From the time we arrived until the time we checked out, it was nonstop fees mysteriously being added on to our bill. They even tried to double our bill when we checked into the resort along with EVERY single family member who paid to stay and that was over 30 people. We couldn’t believe it. They expected us pay another grand on top of our expenses. We even showed them the reservation sent from our emails showing what we owed when arriving and they refused to accept it. While experiencing this, they also tell us that the wedding coordinator who was assigned to us for the past six months also resigned the month before so two months worth of planning went out the door as we walked in. We spent a total of six hours of relaxation with the all-inclusive package we paid for during the 4 days we were there. The rest was spent fixing the errors and unsaved planning with the new “coordinator” they introduced us to. This was my second trip to Costa Rica and first time staying at this resort and we were all stunned. Most of the staff didn’t even speak English and for a country that relies HEAVILY on tourism to bring income to it is very rare to see. We left for two other resorts for our honeymoon and never had those problems again including communication. This was a first trip for many of my new family to see and it put the WORST taste in their mouth since they had to board a plane after 4 days of consistent disasters. My family paid twelve grand for a ceremony on a beach and they couldn’t even coordinate the music to their one big speaker on top of allowing the so called “security” to let some maintenance staff honk their horn MULTIPLE times on a car that was parked 20 yards from the guest chairs. UNBELIEVABLE.

  Nov 11, 2026
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  Excellent vacation at Planet Hollywood

  Our group of six had the most amazing vacation at this resort. Planet Hollywood Resort is very safe, exceptionally clean, the food is delicious and the staff was super friendly and helpful. We tried the jet skis at the beach and the half day sunset catamaran and a full day tour with Matt’s Fishing and Tours. All were amazing and highly recommended.

  Nov 10, 2026
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  Overall Experience

  The service in general was not what we expected.Immediately after checking in we found our luggage unattended by the curb. We found no cart either to help us carry them. The room was missing many items (coffee, tea, sweeteners, water, etc.. The soap bar 🧼 was crushed in I small pieces in its packaging. We had to call housekeeping an request them. All but the soap bar were brought to the room. The next day we had to request the soap bar at the front desk. We still did not receive the soap bar. After requesting it a 3rd time we found it mixed with the coffee, tea bags, & sweeteners in a tray next to the coffee machine. Upon my arrival The front desk pointed out we can eat at any of the 5 restaurants. The 1st day the Steak House asked us to comeback in 15’ because we did not have a reservation. We already had family eating inside and there were plenty of empty tables. We realized they were testing our patience and perhaps attempt to force us to eat at the cafeteria. The 2nd day we went to have dinner at the TexMex restaurant by the swimming pool. The receptionist was very rude. She denied us access and simply stated: “You can’t eat there@ without giving any explanation. When we pointed out there was no need to be nasty and added the front desk had informed us we could eat there when we arrived. She then changed her attitude and pointed out the front desk should have given us a white bracelet in lieu of a purple one. Then we would have access to this restaurant. We had to walk uphill to the main building because there was no phone by the swimming pool to cal and request they pick us up. The 2nd day we ate at the steak house. I’m the severs were not paying attention to our needs. For instance they served us soup and there was not spoons on the table. We had to gesture many times to get their attention. Similarly they served us soup us coffee and dessert w/o any spoon to eat the latter or mix in the sweetener. Into the coffee. The third day we spent the day by the swimming pool and the beach area. The vendors by the beach were pushy and would not respect our privacy. The beach lounge chairs were dirty with birds and/or monkeys dropping. By the swimming pool we had to fan away flies that were landing on us and our food. In addition we had to chase away the monkeys, raccoons, and sloths that were attempting to steal our food, and drinks. In contrast we ate at the Italian restaurant where we had the white glove treatment. The waiters , Daniel D., Dylan, and Juniors were very courteous and attentive to our needs. I would give them a 5 rating although the portions were a bit small. Overall I would give them a rating of 3 out of 5

  Nov 10, 2026
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  Great experience

  The staff service at every restaurant was phenomenal. All went above and beyond to make our stay amazing. Anything we asked for was accommodated. Felipe, Mailyn, and Maria were so good to us every morning at the buffet.

  Nov 09, 2026