Resort Details
- Bar Plaza
This bar is open 24 hours a day. It's a favorite with our guests, as there's always something going on: live music, dancing, casino nights, and much more!
- Bar TheaterOpen only during at the theater. Enjoy our range of drinks delivered right to your seat so you don't miss a second of our evening entertainment.
- Beach BarOf course there had to be a bar right on the spectacular beach! You don't even need to move to get a drink, as the waiters will bring them to you.You can also enjoy a snack or a light meal.
- Deluxe BarIt also offers you the option of ordering your favorite drink without leaving the pool, so you can continue enjoying yourself to the fullest!It's the epicenter of the pool activities coordinated by our entertainment team. Without a doubt, it's a place to spend hours enjoying the sun, participating ingames, or simply having fun watching the activities.
- Kotatsu RestaurantType of Cuisine: Asian
Smoking is only permitted in the terrace area
Air-conditioned - Lobby BarThis will be one of the main bars you'll see upon arrival. In addition to your favorite cocktail, it will offer coffee and tea prepared just the way you like them.
- Platinum Pool BarThis relaxed bar will become one of your favorites. Located in the Platinum area, it let's you enjoy your drinks withoutleaving the pool. Twice a week, the staff creates artful fruit dishes that serve as containers for your favorite beverage.
- Restaurant AromaType of Cuisine: International gourmet
Smoking is only permitted in the terrace area
Air-conditioned - Restaurant BruschettaType of Cuisine: Italian
Smoking is only permitted in the terrace area
Air-conditioned - Restaurant Rodeo GrillAll-Inclusive A la carte Restaurant
Type of Cuisine: Tex-Mel Grill
Smoking is only permitted in the terrace area
Air-conditioned - Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetType of Cuisine: International buffet
Smoking is only permitted in the terrace area
Air-conditioned - Salsa BarFor night owl, this bar offers great music while you enjoy your favorite drink. You can also find karaoke nights or themed parties like Glow, the American comedy show.
- Skylights BarThe only bar with an additional charge.Our Selection of fine spirits and sparkling wine will perfectly complement the gourmet foodyou'll enjoy at the Skylights Restaurant.
- Skylights RestuarantType of Cuisine: Mediterranean
Smoking is only permitted in the terrace area
Air-conditioned - Waiting BarThis bar is located between kotatsu and Bruschetta restaurants. It's one of the most spectacular you'll see! It features a back bar with purple bottles that add a very special touch. In it's comfortable seating, you can wait your turn to be seated while enjoying a cocktail prepared by expert mixologists.
- Deluxe Junior Suite
Bedding: 1 King or 2 Double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits : 3 adults.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Safe
- Telephone
- TV
- Deluxe Junior Suite Swim Out
Bedding: 1 King and sofa bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Safe
- Satellite television
- Slippers
- Telephone
- TV
- Platinum Deluxe
Bedding: 1 King bed.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Safe
- Satellite television
- Slippers
- Telephone
- TV
- Platinum Deluxe Swim Out
Bedding: 1 King and a sofa bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Safe
- Satellite television
- Slippers
- Telephone
- TV
- Honeymoon Suite
Bedding: 1 King bed.
Occupancy limits: 2 adults, 2 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Round bed
- Safe
- Satellite television
- Slippers
- Telephone
- Turn down service
- TV
- Honeymoon Suite Swim Out
Bedding: 1 King bed.
Occupancy limits: 2 adults, 2 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Round bed
- Safe
- Satellite television
- Slippers
- Telephone
- Turn down service
- TV
- Master Suite
Bedding: 1 King bed.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Safe
- Satellite television
- Slippers
- Telephone
- Turn down service
- TV
- Presidential Suite
Bedding: 2 King beds.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Safe
- Satellite television
- Slippers
- Telephone
- Turn down service
- TV
- Deluxe Junior Suite Hot TubBedding: 1 King or 2 Double bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Sofa bed
- Telephone
- Wireless internet connection
- Platinum Deluxe Hot TubBedding: 1 king size bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Sofa bed
- Telephone
- Wireless internet connection
- 24-hour room service*
- Concierge desk
- Exercise gym
- Internet services*
- Laundry/Valet service*
- Lounges/bars
- Medical Facilities Service*
- Meeting rooms*
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service*
- Concierge desk
- Exercise gym
- Internet services*
- Laundry/Valet service*
- Lounges/bars
- Medical Facilities Service*
- Meeting rooms*
- Non-smoking rooms available
- Outdoor pool
- Phone services*
- Restaurant*
- Room service*
- Spa*
- Tennis court*
- Water sports*
- Business Center*
- Please contact the property directly for more information about available wedding services.
* Fees may apply
- Dancing *
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports *
- Non-Motorized Water Sports
- Paddle boarding *There is 1 Padel Court.
- Pickleball *There are 4 Pickleball Courts.
- Shopping *
- Spa *
- Tennis court *
There are 2 tennis courts.
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8864 reviews
-
Sep 05, 2026Solid 3 stars
Older resort out dated decor. Was off season so the advertised amount of restaurants was false. Only 1 or 2 open each day. The buffet was OK and one of the open restaurants a few days. The staff were good and friendly except the grumpy dude at the concierge desk. The General Manager Hector was helpful getting us an upgrade from a not so good room. The bellman Amaury was outstanding taking care of a few requests. The Sunset and Grand would be a better choice.
-
Sep 02, 2026Would book again!
Beautiful location, excellent service and good overall value. Buffet had a large selection and the restaurants had great menu offerings. Fun atmosphere, but relaxing and plenty of quiet spaces. Room was large and clean. The lounge chairs and cushions could be replaced.
-
Aug 31, 2026Amazing hotel
Great staff and had a ton of fun
-
Aug 27, 2026
Paulette Made This Birthday Trip Unforgettable
From the moment I booked my stay, Sheila Paulette Cruz was absolutely amazing. About an hour after making my reservation, I contacted the hotel because I wanted to arrange a birthday surprise for my best friend. The hotel gave me Paulette’s contact information around 10 PM. I honestly thought it might be too late to message her, but I reached out anyway, and she responded almost immediately. From that first conversation, she went above and beyond. She sent me a full picture menu of decoration options and helped me choose exactly what I wanted. She offered to assist with dinner reservations, champagne, transportation information, and anything else I might need. She also helped arrange a birthday cake and sent me an incredible list of flavors to choose from. I ended up requesting a flavor combination that was not even on the list, and she still made it happen. Paulette did not simply take my requests and disappear. She stayed in communication with me before the trip, checked in again before we arrived, reminded me about the arrangements, and continued checking on us throughout our stay. She even helped me think through different ways to surprise my friend with the cake and was willing to coordinate with other staff members to make everything come together. What impressed me most was that I never felt like she was just trying to sell me extras. She genuinely cared that everything was arranged properly and that we were happy. She made sure I felt completely accommodated from beginning to end. The room decorations were beautiful, the surprise stayed a complete secret, the cake was wonderful, and the entire experience came together better than I could have planned on my own. Paulette was kind, responsive, patient, helpful, professional, and incredibly thoughtful. She truly helped turn this trip into a special memory for us. If you are staying at Platinum Yucatán Princess and have the opportunity to work with Sheila Paulette Cruz, please do. She is exceptional at what she does. Thank you so much, Paulette. You were one of the best parts of our experience.
-
Aug 27, 2026
Luxurious and relaxing holiday
Had a wonderful two weeks at the hotel. Super relaxing stay during the quiet season, and all services were 10/10. Spa services by Diana, Marcelina and Maria were the perfect start to our vacation. The buffet and 4 restaurants on site had very nice food, both Mexican and international quisines, and the service by Karen, Miguel and Bryan was nice and welcoming. Our bartender, Fernando, made amazing cocktails, which he personalized for us when we wanted to try something off menu. The room was nice and clean, and felt very private and luxurious. Finally, we really recommend you book a tequila tasting with Miguel Luna, who is extremely knowledgeable and during the tasting explained the process of making tequila, and it’s origins.
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.