Resort Details
- Bar Plaza
This bar is open 24 hours a day. It's a favorite with our guests, as there's always something going on: live music, dancing, casino nights, and much more!
- Bar TheaterOpen only during at the theater. Enjoy our range of drinks delivered right to your seat so you don't miss a second of our evening entertainment.
- Beach BarOf course there had to be a bar right on the spectacular beach! You don't even need to move to get a drink, as the waiters will bring them to you.You can also enjoy a snack or a light meal.
- Deluxe BarIt also offers you the option of ordering your favorite drink without leaving the pool, so you can continue enjoying yourself to the fullest!It's the epicenter of the pool activities coordinated by our entertainment team. Without a doubt, it's a place to spend hours enjoying the sun, participating ingames, or simply having fun watching the activities.
- Kotatsu RestaurantType of Cuisine: Asian
Smoking is only permitted in the terrace area
Air-conditioned - Lobby BarThis will be one of the main bars you'll see upon arrival. In addition to your favorite cocktail, it will offer coffee and tea prepared just the way you like them.
- Platinum Pool BarThis relaxed bar will become one of your favorites. Located in the Platinum area, it let's you enjoy your drinks withoutleaving the pool. Twice a week, the staff creates artful fruit dishes that serve as containers for your favorite beverage.
- Restaurant AromaType of Cuisine: International gourmet
Smoking is only permitted in the terrace area
Air-conditioned - Restaurant BruschettaType of Cuisine: Italian
Smoking is only permitted in the terrace area
Air-conditioned - Restaurant Rodeo GrillAll-Inclusive A la carte Restaurant
Type of Cuisine: Tex-Mel Grill
Smoking is only permitted in the terrace area
Air-conditioned - Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetType of Cuisine: International buffet
Smoking is only permitted in the terrace area
Air-conditioned - Salsa BarFor night owl, this bar offers great music while you enjoy your favorite drink. You can also find karaoke nights or themed parties like Glow, the American comedy show.
- Skylights BarThe only bar with an additional charge.Our Selection of fine spirits and sparkling wine will perfectly complement the gourmet foodyou'll enjoy at the Skylights Restaurant.
- Skylights RestuarantType of Cuisine: Mediterranean
Smoking is only permitted in the terrace area
Air-conditioned - Waiting BarThis bar is located between kotatsu and Bruschetta restaurants. It's one of the most spectacular you'll see! It features a back bar with purple bottles that add a very special touch. In it's comfortable seating, you can wait your turn to be seated while enjoying a cocktail prepared by expert mixologists.
- Deluxe Junior Suite
Bedding: 1 King or 2 Double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits : 3 adults.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Safe
- Telephone
- TV
- Deluxe Junior Suite Swim Out
Bedding: 1 King and sofa bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Safe
- Satellite television
- Slippers
- Telephone
- TV
- Platinum Deluxe
Bedding: 1 King bed.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Safe
- Satellite television
- Slippers
- Telephone
- TV
- Platinum Deluxe Swim Out
Bedding: 1 King and a sofa bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Safe
- Satellite television
- Slippers
- Telephone
- TV
- Honeymoon Suite
Bedding: 1 King bed.
Occupancy limits: 2 adults, 2 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Round bed
- Safe
- Satellite television
- Slippers
- Telephone
- Turn down service
- TV
- Honeymoon Suite Swim Out
Bedding: 1 King bed.
Occupancy limits: 2 adults, 2 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Ceiling fan
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Minibar*
- Phone in bathroom
- Round bed
- Safe
- Satellite television
- Slippers
- Telephone
- Turn down service
- TV
- Master Suite
Bedding: 1 King bed.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Safe
- Satellite television
- Slippers
- Telephone
- Turn down service
- TV
- Presidential Suite
Bedding: 2 King beds.
Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Coffee/Tea Maker
- Hair Dryer
- iPod docking station
- Iron
- Ironing board
- Safe
- Satellite television
- Slippers
- Telephone
- Turn down service
- TV
- Deluxe Junior Suite Hot TubBedding: 1 King or 2 Double bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Sofa bed
- Telephone
- Wireless internet connection
- Platinum Deluxe Hot TubBedding: 1 king size bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 3 adults, 3 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bath tub with spray jets
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Sofa bed
- Telephone
- Wireless internet connection
- 24-hour room service*
- Concierge desk
- Exercise gym
- Internet services*
- Laundry/Valet service*
- Lounges/bars
- Medical Facilities Service*
- Meeting rooms*
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service*
- Concierge desk
- Exercise gym
- Internet services*
- Laundry/Valet service*
- Lounges/bars
- Medical Facilities Service*
- Meeting rooms*
- Non-smoking rooms available
- Outdoor pool
- Phone services*
- Restaurant*
- Room service*
- Spa*
- Tennis court*
- Water sports*
- Business Center*
- Please contact the property directly for more information about available wedding services.
* Fees may apply
- Dancing *
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports *
- Non-Motorized Water Sports
- Paddle boarding *There is 1 Padel Court.
- Pickleball *There are 4 Pickleball Courts.
- Shopping *
- Spa *
- Tennis court *
There are 2 tennis courts.
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8894 reviews
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Oct 15, 2026Beautiful Spot - Terrible Service
Resort was super clean, beautiful! Service from the cleaning staff, bar staff, animation crew and ground people were wonderful. Always smiling and pleasant. The restuarant staff however were a different story. Never have we received such poor service from a group that SHOULD be trained in hospitality and customer service. Service was slow, meals were wrong and forgotten, and the staff at the buffet were the worst!
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Oct 11, 2026AMAZING RESORT
Just stay at this the platinum Yucatan princess and it was amazing the food and service in the buffet restaurant My hostess Karen always had a welcoming smile always polite. I had one favorite waiter Gerameel and Bryan they both knew what I liked and would make recommended choice. I could not believe how clean they kept the resort. I would also like to thank all the other staff for such a great vacation and see you next Sept.
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Oct 09, 2026
Great place to relax
I had an amazing week at this hotel. Arrived on 17th September, my room was beautiful and in great condition, I overlooked the quiet pools in Block 2. Very warm welcome on arrival, and the bell boy who escorted me to my room was friendly and knowledgeable. I was up very early the first few mornings, the sunrises at the beach are amazing. I emailed the hotel before I booked to enquire about availability of gluten free options and had a very favourable response within minutes of sending my email, and ended up booking just 5 days before I arrived. I have to say they looked after my diet really well during my stay. I found the staff at the hotel to be very friendly and they all seemed very happy too, always a sign of a good hotel. Also my fellow guests were generally the same. The entertainment was pretty ok, alway something going on at the activity pool, and the evening entertainment was pretty ok. I came to relax and definitely managed to chill while I was here. I will definitely return. Keep up the good work 👏
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Oct 02, 2026
Our Visit
Having been here before, we were expecting a certain level of service, which we received on the most part. On a couple of occasions, we were let down quite badly but on the whole, our trip has been good because of the staff including Bryan, Armando, Elena, Abel etc, in the Yucatan restaurant. The other restaurants were not so good.
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Oct 02, 2026
Great hotel and staff
Great hotel, little bit quiet when we visited but not complaining about that. First connection on arriving at the hotel was with Javier, an absolute gem of an employee and a fantastic ambassador for the hotel! We also extend our thanks to staff in the buffet in the morning, Manager Fernanda, Hostess Karen and Waiters Estanislao and Gerameel who made our stay very pleasurable, thank you so much!
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.