Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8492 reviews
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Dec 15, 2025The bellboys were the friendliest staff and the resort!
Amaury and Enrique, the bellboys made our experience at this resort better than it would have been without them! My best friend and I are truly going to miss them!
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Dec 15, 2025Loved the pools
4.5 stars overall. Between the two Princess hotels, I recommend Platinum Yucatán, adults only, as guests can access both properties. They’re right next door to each other and only about a 15-minute walk apart. If possible, upgrade to a swim-out room, it’s incredibly convenient. Our room was beautiful and clearly designed for couples rather than friends, as the open tub is located right in the middle of the room (LOL). Room: 5/5. There are plenty of pools, so this is a great resort if you love spending time in the water. The gym is very good and not overly crowded. The spa’s hydrotherapy circuit was extremely enjoyable. The buffet is solid, and the specialty restaurants are good depending on what you order. Aroma, the international restaurant, was the best overall. Dining right at 6 p.m. when they open made it easy to get a table. Highlights included the made-to-order soft tacos with vegetables and cheese at the buffet and the rotisserie chicken from the beach bar, which was amazing. Breakfast room service was good, with four menu options. Decent house wine is included and available at all bars and restaurants. Food: 4/5. 5/5. Service was excellent everywhere. Bottled water is available, along with water-refill stations at the pool bars. The water aerobics, Zumba, and aqua zumba sessions were fun and well run. Depending on your group size, the hotel shuttle into town is very reasonably priced at $5 USD one way, compared to taxis. The live music and evening entertainment were very good, with lots of programming to keep you busy. Everything is easy to access through the hotel app, which is very convenient for checking services and schedules.
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Dec 15, 2025
The best.
This is by far THE best adults only resort we've done. The entertainment often let's the side down but not here. They app work so so hard to make sure people are involved and apirts are high. Young guy called Gabriel is so sweet he's always there with a smile. The rest of the team are always upbeat aswell, Ramsey is always full throttle , Christopher is a great guy aswel, Luna and the other girls aren't scared to get stuck in either, they're great. We've never repeated a resort but I think we'll definitely come back here solely because of the entertainment, thanks so.much guys.
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Dec 15, 2025
Amazing 🤩 ✨🙌🏽💕
Gabriel is so nice always getting us involved in all the activities such a sweet nice guy always smiling, all the entertainment staff here are amazing, shout out to Chris and Ramsey these guys are fab so much fun they made my birthday amazing, we will definitely be coming bk in the future
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Dec 15, 2025
Great hotel
I really enjoyed my experience at this hotel. Food was great, room was excellent. We loved our outdoor jacuzzi especially. Staff were very friendly, especially Miguel Cach who worked in the Aroma restaurant. He was so helpful and informative with a very happy disposition. The only down side of the location is that the beach was a little rocky in places.
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.