Resort Details
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky- Swim-up bar
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Paddle boarding †There is 1 Padel Court.
- Pickleball †There are 4 Pickleball Courts.
- Shopping †
- Spa †
- Tennis court †
There are 2 tennis courts.
- Playa del Carmen
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8561 reviews
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Jan 31, 2026Birthday surprise!
A beautiful Birthday surprise at dinner! Created by our amazing waiter Salatiel. They all sang to me too 🥳💯👍💕Very sweet and thoughtful.
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Jan 31, 2026Average at best
What a beautiful resort and beach however I was disappointed with the food quality that reminded me of an all you can eat cheap cafeteria. Regardless of the outlet or restaurant all were unimpressive. In the steak theme restaurant I witnessed many patrons not eating or returning their steak for various reasons. The main buffet had plenty of food options for each meal period however the food had been prepared hours ago leaving it dry, overcooked and in general tasteless. If you go to the beach there is a bar however don’t expect a beachfront food menu or mush in the way of beverage service. You are best going and getting your own beverage and don’t expect friendly service at the beach bar. That is not going to happen. The lack of warm, welcoming customer service is lacking everywhere. Maybe the staff doesn’t understand how much their jobs are dependent of guests and tourists. The resort front desk normally has friendly and warm staff and personalities, nope not here. And don’t be one minute late checking out of your room. The door locks will be disabled requiring you to make the long journey to the front desk and interrupt their day to make you a temporary room key. All, is not so dismal. There is one star. Israel, the Bell Captain. Everyday he greeted me with a warm smile and addressed me by name. Israel, is the epitome of hospitality and he is a wonderful example of an ambassador for the resort. As I departed the hotel I mentioned to Israel that when i built my resort he will be the General Manager.
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Jan 31, 2026Javier was the best!!
Had a great time here. Rooms were spacious and nice. Javier really made the week he was fantastic! There is an ice-cream shop on the Sunset Princess side that he would drive us over to each evening and he was such a blast! The food was great, the hostess team with Karen and Armando really made it a great experience. Went diving while I was there and Julieta did a great getting everything setup and Milda was a fantastic dive instructor.
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Jan 31, 2026
Bell Boy
Javier: took VERY good care us. Outstanding He is VERY personable & likeable. The tesort is very nice overall a real good. pools & food is all very good nice different choices .
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Jan 30, 2026Very poor.
This is a very poor experience with construction noise, bad food , rocky weedy beach and not top shelf drinks. Only half full for a reason despite them posting otherwise . No where near a 4/5 star resort and definitely spend your hard earned dollars elsewhere. I don’t lie and this is the truth.
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.