Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8513 reviews
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Dec 17, 2025If you want to impress someone bring them to this hotel.
One of the best hotels in Mexico and beyond. Everything is a perfection. The service, the rooms, the cleanliness, the restaurants and the pools. The beach is well maintained and the bar is on the beach. Staff are very welcoming from buffet manager Abi Roger to hostess Lizeth who despite having over 200 people in always finds them seats quickly and nobody waits, to waiters Gera , Bryan and others and finally the chefs who cook food to perfection.
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Dec 16, 2025
5 stars!
We had the most incredible honeymoon at this resort in Mexico! From the moment we arrived, everything exceeded our expectations. The resort itself was beautiful, relaxing, and the perfect place for us to celebrate such a special time in our lives. A huge part of what made our stay unforgettable was Martin. He truly took such amazing care of my husband and me throughout our entire stay. Martin went above and beyond to make sure we were comfortable, happy, and enjoying every moment. His kindness, attention to detail, and genuine hospitality made us feel so welcomed and special. He always checked in on us and made sure everything was perfect, which meant so much to us on our honeymoon. We couldn’t have asked for a better experience and are so grateful for the wonderful memories we made here. If you’re considering this resort—especially for a honeymoon—do not hesitate. And if you have the chance to be taken care of by Martin, you’re in the best hands!
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Dec 16, 2025
Staff made our trip great!
What an experience.. I'd especially like to thank Martin, the concierge, who helped me surprise my wife with an incredible experience and great customer service. Dinners were great, drinks were great, room service was fast, and the atmosphere was fun. There is wildlife to admire along with fresh, beautiful grounds. The staff is friendly and willing to help with any needs. Martin also assisted connecting us with the photography crew who did an amazing job capturing our moments at a good price. We will be visiting again without a doubt.
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Dec 15, 2025Rocky beach with lack of luxury
Our first impression of the “resort “ was fantastic. We were greeted in the lobby by Israel. He swiftly assisted us with our luggage and showed us to check in. He is truly a wonderful person, amazing at his job and customer service. Unfortunately, from check in on the Princess didn’t continue to impress. Our first room looked out at a bunch of bushes and stagnant water. The room had a very strong odor of must and mold. Due to allergies I needed to be moved but it took 3 requests and them spraying room freshener and cranking the air conditioning first. Pool on the platinum side was quiet. The other pool was much more lively. No hot tubs! The beach is not a good one! Very rocky. Water shoes are a must. Lots of trash in the water and on the sand. The smell of sewer was very strong in several places. If you are a beach lover I would pick a different location. Food wasn’t anything great some was awful. The drinks were way too sweet and Modelo is the only beer option without an up charge. No fresh fruit or anything like that for drinks. Coffee in the lobby is yummy. There is not much as far as entertainment or things to do. Kind of boring and the theater also smells like mold. Carpet and lots of fabric. Overall the resort needs lots of revamping. The staff is great. However, the attention to detail and little added effort isn’t there. If you are looking for luxury or 4 or 5 star service I would recommend staying elsewhere.
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Dec 15, 2025
The bellboys were the friendliest staff and the resort!
Amaury and Enrique, the bellboys made our experience at this resort better than it would have been without them! My best friend and I are truly going to miss them!
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.