Platinum Yucatan Princess All Suites & Spa Resort - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8880 reviews

• 

  Amazing experience at Yucatán Platinum Princess

  We were here for 1 week, and this was our 6th visit. Everyone here is so welcoming, the rooms are spacious, cool and the beds are very comfortable. The staff in every restaurant was amazing, as was the food. We got 2 massages this week, and our masseuses Evelyn, Virginia, Maria, and Adelaide were all amazing. The manager of the spa, Bruno, even gave us a free half hour massage!! Of particular note were Bryan THE BEST WAITER in the buffet for breakfast and lunch, Karen and Berenice (amazing hostesses at the restaurants), Martin of the entertainment staff, and the dancers of the “Party People Show”. The pool was amazing, with drinks that never stopped flowing, whether at the swim up bar or at the pool by our room. (We had a swim up room). This vacation spot is an amazing value.

  Sep 18, 2026
• 

  Bryan is the best

  We stayed for about a week and had a great time. Great scenery with the jungle and beach, didn't feel like a city style resort. Felt much more natural. The buffet yucutan was surprisingly really good. Honestly better than any of the restaurants. Room was very clean, no bugs at all. Wildlife was adorable and friendly around humans. Staff were all very welcoming and polite. Bryan specifically, who is a waiter at the buffet yucutan, was by far the best waiter ive ever seen in my entire life. He was always in a great mood, cracking jokes, would recognize us as soon as we walked in the door and would say hi. Always on top of our table checking if we needed anything. I genuinely wish I could bring Bryan back home with me and hire him at my resteraunt. If the owner/manager is reading this - take good care of Bryan and make sure you dont lose him. We met many people during our trip and all of them were extremely polite and overall fantastic, but Bryan remains our #1 favorite person we met the whole time. He was always working breakfast, and we would make sure to specifically ask to be in his section, and he stayed our day off with positivity and joy. Absolute gem of a human. I wasn't even prompted to leave a review, Bryan was just so awesome that I asked where to leave a review for him. Thanks for making our trip that much more enjoyable Bryan!!

  Sep 16, 2026
• 

  Wonderful honeymoon

  We have had a wonderful, fun, and romantic honeymoon here this last week and have loved every second of it. From the many swimming pools, the fun activities, the nice room, and the incredible service from staff. At the buffet Yucutan we were served multiple times by Bryan and sat by the hostess Karen almost every day. Their kindness did not go unnoticed, especially Bryan going above and beyond for us and always being in such a good mood every day! Thank you for all your hospitality this week Bryan and Karen, but also thank you Princess for being the perfect destination for our honeymoon <3

  Sep 16, 2026
• 

  Good but could be better

  The location was ok. Nothing much around but just wanted a relaxing holiday. The atmosphere was poor when we checked in, it was quite a cold greeting from the receptionist. The porter took us to the building and told us just to go to the lift and following directions for the room. We have always been taken to our room and someone would bring the cases. Not very welcoming at all. The room was lovely. Couple of issues. Lack of drawers and no hooks for hanging wet towels. We had to lay them on the bath which ment they were always damp. Maybe something that could be addressed. The shaving/make up mirror was very high so didn’t help me with putting in my contacts or being able to see while getting ready. The balcony was lovely and big with the whirlpool bath. The furniture was more style over comfort. The table was a strange shape in the centre which ment you couldn’t put anything on it safely. The balcony had no cover which ment when it rained all the clothing we had out to dry just got wet. We also like to sit out and watch the storms but had no shelter so couldn’t. The room was very clean as was the whole resort. The cleaning staff do an amazing job. We spent a lot of time at building 5 pools as they were quieter with nice music. The main pool had a very 18-30 party vibe. Great if that’s what you want. The pool bar staff were great. Attentive and friendly, especially Deysi. The beach bar only opened at the end of our holiday. I understand that the beach wasn’t great but if the beds had been better and we could get food and drink, we still would have gone there being beach lovers. The main buffet was nice but the choice of being able to sit where you want and also being told we couldn’t sit in booths for breakfast was very restricting and when you have paid for your holiday, you don’t expect to be told where you can and can’t sit. The food was good although a small selection and very much the same daily. The waiters were nice and friendly. Can’t remember names as we kept being moved around and would have preferred to strike up friendships with the ones we wanted. The restaurants were great especially the Japanese and Rodeo. Karem was a lovely waitress and very attentive to everyone. The bars however lacked any atmosphere. To have 4 bars with hardly anyone in them was very off putting. The lobby bar was very clinical with uncomfortable seating. We would have liked to sit in there on an evening but felt like we were imposing. The hotel we feel was very much geared to Spanish speaking holidaymakers. Overall the holiday was good but for the money, more than we have paid for better resorts, we would probably not return, sorry.

  Sep 14, 2026
• 

  First issue in 14 visits to this resort

  Well as this was our 14th time coming and staying at this resort, as always the place was great. We always have booked a platinum swim up room, and we decided to book a Jr Deluxe swim up room instead. Reason the price difference was $600 dollars cheaper for each of us. We actually liked the Jr Deluxe swim up better. It is a little smaller, and only has one closet vs 2 closets in the Platinum. We stayed in building 4 which is about a 10 minute walk from the beach vs 3 minutes in Platinum. The walk to the front of the resort is the same distance the real good thing that building 4 is only 2 minute swim or walk to the party pool vs 10 min walk from Platinum. Staff: We love most of the staff there the bell boys Isreal, Javier, Armondo very helpful and always doing things for us and the other guests. The cleaning staff are great and when you asked them for anything they are always accommodating. The staff in the buffet are great and attentive, as well as in the restaurants they are great. The day time concierge staff is great, however the night concierge sucks!! Maximiliano is the night concierge does not know what it means to deal with people, he is not polite, he is just very rude and has no clue about customer service. We had heard a lot of people complaining about him and how he deals with customers including from the staff. Our experience was as follows: We had a leak in our room coming from the bathroom above us and a steady stream of water coming in to our bathroom from the pot light above the tub. I called the front desk and spoke with Maximiliano, he answered hello and then asked me what do I need (not how can I help you). I explained what was happening and he said maintenance will be coming shortly. As maintenance arrived and looked at the problem, they said they needed to go upstairs to check the room above and see the where the water is coming from. it was determined that it was not safe to stay in the room as the water was so bad that they were afraid that the ceiling would collapse. So we headed to the front to speak with Maximiliano to see what they were going to do to accommodate us. Maximiliano said that he could only put us into building #2 which is on the other side of the resort. We said to him that there are 5 rooms that where empty in building 4 that were all swim ups why we could not just be moved into one of those. He said that they had to get maintenance to look at the rooms and make sure they don't need to be painted or repaired and he would have to send the cleaning staff in to make sure everything was ready to go. My girlfriend then said we could move into building 5 (platinum rooms) as the resort was only at 30% capacity and there were 10 swim up rooms available. He then said to us he can not send us into building 5 because they are more money and we would have to pay extra. So we said well we are being inconvenienced, we have to pack up all our belongings and move because of a leak in our ceiling which is not our fault and you want to send us to the other side of the resort, when there are rooms available in the building 4 that we are in or in building 5. This is our 14th time at this resort. As a returning customer who always stays in platinum do you not think you should be trying to accommodate us. Maximiliano said "it is not the hotels fault that you are being inconvenienced", I can see that you always book in the platinum but unless you want to pay more, I can only put you into building 2. We lost our sh*t and asked to speak with a manager, and we went back to our room. About 5 minutes later Louis the night manager called us and ask us to come to the front. We meet with him and he said I want to show you 2 rooms in building 5 (platinum) for you to look and chose. As we walked over to look at the rooms he asked us what our side of the story as he had heard that our room had a leak and that we did not want to go to building 2 and only wanted to be in building 5. We explained what was said and actually happened. We also stated that we did not demand to only be in building 5 and we did not want to move from building 4. Louis apologized for what had happened with Maximiliano and he would speak with him after. He said they will put us in the Platinum room no charge because of the inconvenience, and we are returning customers. Thanks to Louis we were accommodated and moved to platinum swim up. This all happened on my birthday with only 3 nights left in our trip. If you have any issues with your room or anything do not speak with Maximiliano he is a waste of time and I do not know why he is even working there still. We had spoken to 9 other couples that had issues with Maximiliano and also made written complaints to management. Other than this issue which was the first in the 14 times we have been here at this resort, the Platinum Yucatan Princess is still our favorite resort to come and stay. We highly recommend this resort.

  Sep 12, 2026