Resort Details
- El CaribeñoA perfect setting to relax under the shadow of an oversize palapa. It serves regional, Mexican and international specialties and dinners at the pier by the sea. Only the breakfast is buffet.
- Faro BlancoExperience the cozy and welcoming contemporary oceanic décor and savor culinary coastal specialties seasoned with home-grown organic herbs, while you enjoy the beautiful view of our private cove.
- In-Room DiningEnjoy a private dining experience at the privacy of your room or terrace.
- Le Cap Beach ClubLocated on the beach, offers contemporary Mediterranean cuisine with the best choices of seafood and fresh dishes prepared in wood-fired oven and grill. Enjoy refreshing beverages or cocktails in a relaxed atmosphere by the beach lounge and private cabanas over the ocean.
- Romantic and private dinnersAdditionally, the resort provides guests with multiple options for private dining with a six course menu specially designed by our Chef and paired with a selection of premium wines selected by our professional Sommelier. The dinner’s location is at your choice.
- Trattoria Alfredo Di RomaOur famous Italian restaurant, invites you to enjoy its specialty: the authentic fettuccine Alfredo and an extensive selection of the best wines in its wine cellar, enjoying the extraordinary view of the Caribbean Sea.
- Various Lounges/Bars
- Le Cap Bar
- Caribeño Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Outdoor pool
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Spa†
- Steam bath†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports
- Business Services†
- Internet Access
- Wedding Promotion - Book 10 rooms (minimum 2 night stay) and get the following complimentary inclusions for the wedding:
- Welcome fruit basket, 1 bottle of sparkling wine, and special amenity on the wedding night
- Breakfast in bed for the couple on the next day of wedding
- 2 night complimentary stay certificate for 1st anniversary (one year valid)
- Complimentary venue and standard set up for ceremony (minimum 70% of in-house guests)
- Exclusive full assistance of Wedding Specialist
- Guaranteed upgrade for the couple to next room category booked
- One complimentary room for every 15 rooms paid per night
VALID FOR TRAVEL DECEMBER 20, 2019 – DECEMBER 21, 2020
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite †The kids will enjoy the vacation of a lifetime at Planet Trekkers where they will be engaged in unique activities.
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 outdoor hot tub.
- Motorized Water Sports †Wave runners
Jet skis
Marina & water sports
Deep sea fishing
- Non-Motorized Water Sports †Kayaks
Snorkeling
Scuba center
Sailing boats
Diving - Outdoor pool
- PoolThere are 2 pools on-site including a freshwater beachside pool with Jacuzzi, surrounded by thatched palapas serviced by pool concierge. Food and drinks served by the pool.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts on-site.
- Golf †Golf course located within 5 miles of the property.
- Chankanaab National Park: you can swim with dolphi
- Museum Downtown, where you will find displays of c
- Punta Sur: is an Ecological Reserve located on sou
- San Gervasio, the biggest archaeological site on t
- Other Local AttractionsDo not miss walking Downtown, where you still can feel the charm of the Mexican culture in its colors, its people, its music and its traditions. Sunday nights: local get together
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2631 reviews
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Jan 22, 2026I don’t really understand the rave reviews
We had high hopes given the price point and alll the great reviews but feel no desire to return. First it’s old. Very old. Very dated. Lots of old chipped paint and old walkways. There’s some charm but really a five star hotel shouldn’t look like this… and yes I get it’s Mexico. Portions are very updated but you’ll be reminded around every corner how old the property is…. The pools are nice. Especially the adult only pool. The hot tub was way too cold. Towels and chairs are plentiful. Service is…. Ok... Not amazing generally fine. NOT five star and not even close. I think the weekend manager doesnt give a poop because service got much better during the week. We had to repeat many requests. Our room was clean but also had some bugs. No bathrobes until our third night. No coffee pod refills unless you beg. No minibar in room unless you count two cans of soft drinks. No bottled water refill until third night, etc. Just lots and lots of missed details. Restaurant waiters during breakfast in particular do bare minimum. You’ll have to ask for everything (sometimes repeatedly) during breakfast unless a manager is nearby. Other servers at other restaurants were better. Beach service was rediculously slow so we didn’t order much. Bell services is borderline rude (they won’t even try to carry your bag up the stairs in the lobby unless you ask and it’s clear your going to tip). Check in staff will try anything to upsell you and they have a zillion room categories exactly for that purpose. Everything is negotiable so keep that in mind if you want a better room… Food was adequate. The breakfast buffet was almost uniformly cold. Omelets pretty good. Apparently there is a secret menu of cooked to order food like avocado toast available so keep that in mind… The Italian restaurant was a half step above Olive Garden and the 2nd beachfront restaurant (not the palapa) was actually pretty tasty. The location is nice especially if you want to scuba as the marina is next door. However we prefer the north hotel zone and will revert to Playa Azul and the Westin when we return to Cozumel. Overall a decent time but we won’t return. There are far better options…
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Jan 11, 2026Gorgeous and welcoming hotel- top notch stay
This hotel was beautiful and welcoming. We were traveling with our college aged daughter. We loved the snorkeling in the crystal clear warm water with tons of colorful fish, the beautiful infinity pool and jacuzzi, the beachside service, the gorgeous restaurants, fantastic breakfast with many options, beautiful room with a balcony overlooking the ocean, the layout of the resort which did not feel crowded, and the friendly staff. Very well designed resort and top notch service. We loved it and didn't want to leave. We took a cab one night into town for dinner to Kondesa. Cabs were easy to get and about a $10 cab ride into town. We did not get to the tennis court, free bikes, or kayak during our stay because we ran out of time.
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Jan 10, 2026
Loved our stay in Cozumel. We will be back!
The beach was peaceful and the service was consistently professional and friendly. Even during the busy early January season, the resort never felt crowded; we always found available loungers at both the beach and the pool. The shore snorkeling directly from the hotel is a huge plus. We enjoyed all our meals, specifically at Le Cap Beach Club and Faro Blanco. Our Premium Ocean View room with two queens was spacious and comfortable. While the hotel is older, it is very clean and well-kept, so it doesn't feel dated. Although we paid a premium for our stay, the overall experience and atmosphere were well worth it. We will definitely return.
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Jan 08, 2026
Amazing hotel. Will come back.
Amazing hotel in a beautiful location! We spent 4 nights here with my wife and 3 yo kid, and we had a great time. Our room was incredibly nice and clean, beautifully set up, with an awesome deck overlooking one of the pools. The bathroom and shower are fantastic. The pools (all heated to just the right temperature), hot tub, and the small beach in front of them are just delicious. The water on the beach is crystal clear and full of colorful fish that swim around you unafraid. The food in the various restaurants is good, and the food and drink service at the pool and beach are great. Our kid had a blast in the pool and at the beach. We did two snorkeling trips with the company that is inside the hotel (Scuba Du) that rank among the top we have done - the only snorkeling that is better than this was at Roatán in Honduras. The staff at Scuba Du were fantastic. We'll definitely come back.
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Jan 04, 2026
My experience was good! Liked having non-alcoholic pina coladas or any non-alcoholic drink by the pool:)
My stay was great! I enjoyed doing activities with Angel, Viviana and Kery! The staff was very helpful if me or my sister needed help! I was there December 27th- January 3rd!
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $4.00 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $22 (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed: Extra Fee for pets. Contact hotel for more information.