Resort Details

On-Site Amenities
  • 24-hour front desk
  • ATM/Cash machine†
  • Coffee shop
  • Concierge desk
  • Conference facilities
  • Conference facilities
  • Dry cleaning†
  • Elevators
  • Exercise gym†
  • Free high speed internet connection
  • 24-hour front desk
  • ATM/Cash machine†
  • Coffee shop
  • Concierge desk
  • Conference facilities
  • Conference facilities
  • Dry cleaning†
  • Elevators
  • Exercise gym†
  • Free high speed internet connection
  • Gift/News stand
  • Luggage service
  • Meeting rooms
  • Multilingual staff
  • Onsite laundry†
  • Tour/sightseeing desk
On-Site Wedding Services
  • Wedding services

† Fees may apply

Off-Site Recreation

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 7059 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Super!!!

    Great service Mario and the whole team did an excellent job, excellent menu, guacamole with chicharrón of arrachera, soup, New York steak, fries, corn, c dessert and Mexican red wine, everything delicious and the price just right, great ambience and restaurant decoration.

    Feb 01, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Could be good, but it’s not.

    Lots of irritating things. 1) the staff did not understand basic English. I don’t expect them to be fluent, but they did not understand simple words like wifi, restaurant, toilet. Almost all the amenities offered upon booking were closed. No lobby bar, only 1 restaurant. That means if you want a drink, you need to get in the pool. Service: super long wait for everything, because they force you to wait for an invoice after EVERY order. You have to wait for them to write everything down, go to the computer, punch it in, come back. At the restaurant that means 1 hour. At the bar that’s 15 minutes, for each drink.

    Jan 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent!!

    Excellent !! The employees Daniel and Angeles were awesome. Very good customer service. The food was really good. We love the hotel. We recommend the Italian restaurant. Angeles was really nice and Daniel Was very helpful. All good. 😊 Thank you very much

    Dec 09, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Ironman Competition

    We stayed at this hotel as the hosting hotel for Ironman 703 and my daughter was competing. Great location, amenities for relaxing, staff is friendly and professional.

    Dec 04, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing place and food

    The food was womderful. My best experience by far in Acapulco. Very friendly waiters. Highly recommend it, its location is very convenience near to Princess Hotel. Thanks to Mario, Daniel and Josue for your kindness. If I come back, I will visit El Mestizo.

    Dec 03, 2024
General Policy
  • Minimum Check-In Age: 18

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