Pueblo Bonito Rose Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9578 reviews

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  Taking The Good With The BAD

  WEDDING AND STAY REVIEW: Pueblo Bonito Rose stood out because of what looked like affordability for a wedding with 30 guests. This held to be somewhat true as long as you are willing to have the bare minimum in pretty much everything you'd want for a beach wedding. DETAILS: My family, along with 25 other friends/family members booked our stay for $329 a night (junior suite) per couple which was all-inclusive to most restaurants at Rose along with the other Pueblo Bonito sister resorts. This included food, beverages (alcoholic as well), and most room service menu items. ROOMS: This is one of my biggest complaints. The rooms simply aren't clean or nice. We were the bride/groom of the trip and stayed in a "Luxury Suite" for $410 per night. This means it's a separate bedroom to the dining room/living room area. I understand it's Cabo and there's a lot of humidity, but there has to be a better way of combatting the humidity other than painting over obvious mold in the bathrooms. It was extremely difficult to get our room at a reasonable temperature and that's with keeping the blacked out curtains shut and doors closed all day. There was simply nothing luxurious about the room at all I would say. Very dated. Refrigerator was small. Table/Chairs were flimsy. Couch was small. No television in the living room (didn't care about this but it was advertised as having a tv in the bedroom and living room), and bathrooms were grossly painted and appeared to have really dirty baseboards. (see pictures) LOCATION: Location was great. Short 10 minute walk to Marina. About 15 minute walk to downtown, though the roads are really bad so I would still take an uber/taxi. POOL/AMENITIES: I liked the pool and the pool area. Get down there early if you want specific seats by the pool to reserve them like many other resorts. The absolute highlight of our entire trip was Cristal who provided the poolside service to me and my 30 members most days and she was absolutely incredible. Always caring for our needs and I believe she's the main reason this resort did not get a 1-star review from me, along with the fast room service. She was about the only staff member that appeared to go above and beyond and that was before we even started tipping generously which is unheard of at all-inclusive resorts in Cabo. Sit in Cristal's area if you do happen to come here, which after the others that I've been to, I don't recommend. WEDDING: Main reason for our stay and if you're still reading, I'm assuming you're contemplating a wedding in Cabo. I'll save you some time and advise you to go elsewhere. I don't have any experience obviously with any other resort, but this just was not the way to go. We got the "Golden Ocean - My Dream Come True" Package, and it was probably everything, but a dream come true. It was approximately 10,000 for the package and that didn't come with anything extra other than tables/chairs/food for the guests who were already paying for all-inclusive. For example, you want a different awning? At least 1,000 more (USD) Centerpieces for 5 tables? 1,000 more. It was nickel and diming to the very last detail and by the end of it all we practically just said forget it and got the very base we could because the prices were extraordinarily high along with a 20% tax on top of everything. There were times the wedding coordinator was very responsive and helpful, and then there were times we would go months without a response to an email(s). The microphone didn't work for the officiant at our wedding because it was dead. I would assume that would be a detail that would be looked at prior to the ceremony. There are still a lot of sellers in the area on the beach. During the reception, the cake and drinks were cleared so fast along with our entire cake that we didn't get to serve because they cleared it almost immediately. When we reached out for why these things happened, there was no answer. I'd consider my wife and I really easy going and do not ask for a lot, but the actions were so out of the ordinary for what you would hope to expect that I felt I needed to write a review so that others wouldn't make our mistake. I give credit when it deserves it, and unfortunately, while the location and backdrop of the wedding were beautiful, the details were incredibly lackluster and in hindsight, I would easily have paid more for a wedding at a different resort. We made the most of it. Family and friends were content but we got a lot of remarks regarding the rooms and cleanliness about how they would never stay at this resort again. You live and learn. OVERALL: It's not hard to have the beautiful views at a resort in Cabo. Spend a little more and take the worry away from unsanitary rooms and subpar coordinating. Pueblo Bonito Sunset looked very nice when we went there for a dinner, however I can't comment on the rooms because we did not see any. There are options, so I would do some research on other resorts/chains before ever choosing this one.

  Nov 02, 2026
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  This hotel is run down

  This used to be a nice resort but years of neglect has left this resort at best a 2 or 3 star. The food is awful. If you stay here don’t pay of the all inclusive unless you plan to drink your moneys worth. The rooms are smelly, the furniture is worn out, bed had my back messed up since it has a big dip in it. The paint is peeling on the walls. We are stuck finishing out our contract here. We pay a yearly maintenance fee that obviously isn’t being spent on up keep. The only plus of this resort is the location and friendly staff.

  Nov 02, 2026
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  Just pass on this resort

  First time in Cabo. We usually go to Cancun. I would rate this resort as a 1 star in Cancun. We had to change our room as soon as we checked in because it smelled like mildew also mold on the ground and cockroaches on the ground. We checked into another room and the drawers smelled like urine. The food is really bad. All of the restaurants, pool food and drinks, especially the buffet. We had to go to some of the sister resorts to eat, and buy our alcohol at the market. There is no lobby or anywhere to hang out such a a sports bar at night. Cabo was really cool and I would definitely come back just not here. Just avoid it. Only positive I saw was the gym was decent. We ordered the spa and massages. The host in the men’s room was drunk and was falling into lockers while showing me around so I kept my bag with me instead of the locker. I let the staff know about the experience they didn’t seem to care much. I saw some of the recent reviews. Couldn’t agree more.

  Oct 17, 2026
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  Disappointing Stay, Dated Hotel needs a remodel

  Sept 21-28, 2026 stay. Comments about our stay. While there were aspects of our visit that we appreciated, we also experienced several disappointments that I believe deserve attention. First, I would like to recognize ther concierge staff, who were extremely helpful with tour arrangements and restaurant recommendations. Their assistance was greatly appreciated and contributed positively to our stay. Unfortunately, we also encountered several concerns: • Room Conditions: Our room was excessively humid and had a persistent musty odor, which made our stay less comfortable. • Wi-Fi Charges: We were disappointed to learn that Wi-Fi was not complimentary, especially since it is provided at no charge at your Mazatlán property. We purchased our timeshare at this hotel when it first opened and have faithfully paid our annual maintenance fees ever since. Given our longstanding ownership, we feel basic amenities such as Wi-Fi should be included. • Ocean View: Although our room was designated as having an ocean view, palm trees obstructed nearly the entire view.

  Oct 12, 2026
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  Not Great

  2.5 in general. It’s not a poor rating but I also would not consider it “average” in the trip advisor ratings. I will try to cover the good bads and in between of this resort but I would not reccomend this place nor would I probally ever want to return. I was also there during Hurricane Polo but I’m not going to judge it off weather or accessibility to things due to the storm that’s no fault of the hotel. Good: location near marina and medano beach. (Could not access though due to weather) beautiful setting on the beach. Staff was generally good overall. Special shoutout to Gabriel and Guadalupe both amazing and attentive pool servers. Stellar service by these lovely professionals. Buffet staff also nice as was Fellinis (extra charge) We stayed a week and since literally only the buffet and fellinis was open we paid the extra 24.00 per person and ate there 3xs. Food was good but I don’t thin its extra $$ good. Buffet breakfast was solid for a buffet. Meh: the structure of everything needs redone. It’s been mentioned in so many reviews and I’ll get the generic “we are going to update blah blah” but I mean the lobby ceiling is peeling the lobby furniture is disgusting. The rooms are drab but functional the beds are HORRIBLE. Hard as a rock and all linens and blankets will have holes. 2 pillows per bed but requested more and they were happy to oblige and that helped. Another meh is constantly having to scan your bracelet for any food drinks etc. dosrnt sounds like a big deal but if you do the AI and you just want to leave after the pool or breakfast you can’t. You have to wait for them to bring an iPad to settle whatever you ordered. Same with room service. The bad - Timeshare people right after checkout running you down even after politely declining they follows us to the elevators pressing the issue. After saying no multiple times as the door opens the lady says “Fine, expect us to call you every morning” with a snide attitude. Not the most gracious welcome to the resort. I get your trying to do your job but after the multiple nos and a long day a travel this was not acceptable. The other bad they supply your room with no water bottles. No mini fridge with drinks no water to brush your teeth by the sink. Your expected to gather them throughout your day and pack them around to supply yourself with the basic necessity of water. I understand they have a pay as you go plan or whatever but cmon water should be available in your room. Unless your getting a stellar deal I would pay the same or more and even go to a RIU (which I’m not huge on) but I’d atleast have water and no one threatening daily harassment about a “membership”

  Oct 11, 2026