Resort Details
- El Palmar Snack Bar
Relaxing poolside spot for snacks and drinks
The informal and relaxing atmosphere of our new Sports Bar El Palmar is perfect for poolside cocktails.
- Miramar
Buffet restaurant serving breakfast, lunch and dinner
Newly remodeled, our main buffet restaurant serves breakfast, lunch and dinner against a backdrop of stunning Caribbean views. Dress code: Not allowed to be wet, without a shirt or barefoot.
- Rosinella
Italian a la carte restaurant
A romantic restaurant with views of Cozumel, Rosinella serves freshly prepared Italian specialties with a tropical twist. This air-conditioned restaurant offers an a la carte menu. This restaurant is included with all packages.
- Sabor Latino
Mexican a la carte restaurant
Featuring Mexican specialties, this elegant restaurant serves an a la carte menu inspired by the country’s rich culinary traditions. This restaurant is included in the Superior and Premium Packages. There is a surcharge per person with the Standard Package.
- SamuraiOur newest dining venue borrows on the oldest Japanese culinary traditions, with Teppanyaki tables and Shabu-Shabu tables. Showmen chefs and cook-your-own options add an interactive element to the dining experience, ensuring that guests fully enjoy traditional Japanese dishes and drinks in a unique setting. Whether guests choose the Teppanyaki or Shabu-Shabu table, their dining experience begins with freshly prepared sushi and concludes with the dessert of their choice.
- Babysitting†
- Laundry/Valet service†
- Multilingual staff
- Shops and commercial services†
- Tour/sightseeing desk
† Fees may apply
- Bike rental †
- Children's program †
- Fitness center on-site
- Kayaking †
- Miniature golf †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8356 reviews
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Jan 08, 2026Not very relaxing
Overall, I would say the resort is just okay. Food is nothing special although they did have a really great dinner on New Year's Eve. The entertainment staff does their best. There is a swim-up bar but no one bartending down at the pool. You had to get out and line up at the top section. Occasionally they would bring your drink down. Our major complaint was upon arrival at 11:30pm we were told that we did not have a room. They said that the air conditioner had leaked causing the ceiling to fall down in the one reserved for us. I am pretty sure that was a lie and that they had simply overbooked the hotel knowing there was room at their sister resort. We were shipped off in a taxi to the other resort, fifteen minutes away and told that they would likely have a room by noon but no guarantee. We were "upgraded" to premium for our trouble but there really didn't seem to be much benefit for us. Our stay was only for 4 nights and we spent one at a different resort. So only two and half days at our actual resort. Not relaxing and I definitely would never stay here again. It seems from other reviews, this is not the first time they have pulled this stunt......I should have taken them seriously.
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Jan 07, 2026Heaven again! Lucky me!
Another massage on the beach with NADIA. Made it a double! Two hours with her very highly skilled hand and I was almost jelly when finished!! She is amazing to say the least. I waited a whole year to see her again…totally worth the wait. And she recognized me instantly!!! That was so nice. Thank you Nadia. I hope to see you next year! I hope you liked the little gift I made you! Email me! Hug, Mary Jane
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Jan 05, 2026Save your money and find a better resort!
Just my personal POV, save your money and find a better resort! We traveled with friends and 3 pre-teens. Booked all-inclusive premium package. This resort was a major disappointment. The food was horrific from the snack bar, to the buffet, to the restaurants. The only good meal we ate on the resort premise was the hibachi. We ate a total of 4 meals at resort over 7 days as it was that bad! Our pre-teens found the snack bar disgusting however enjoyed the ice cream station, when it was open. The beds were so uncomfortable (hard as a sheet of plywood) that we attempted to get a mattress topper however unavailable at Walmart. Six sleepless nights is not my idea of a vacation! Unable to make reservations for NYE after multiple attempts.
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Jan 04, 2026Highly-recommended hotel
Great cozy hotel located right on the beach, and just a few minute walk to 5th avenue. It was extremely clean with good service and amazing staff, like Boris with all his fun activities!
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Dec 20, 2025
Relaxing Vacation Location
Amazing staff, all super friendly and very relaxing and family friendly environment. Beautiful beach front, clean and comfortable rooms. Very fairly priced all inclusive package.
- AdvisoryThere will be a $4 per day, per room Environmental tax fee. This can be paid by guest upon arrival. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination in the area and its surroundings.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
The hotel will not accept any student groups. Student groups are considered young kids between 16-22 years old.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.