Resort Details
- Various BarsDELI SNACK BAR: Located in the pool area, close to the beach, Deli Snack Bar offers light meals and snacks such as pizzas, burgers, French fries, chicken wings (from late morning to sunset) and a Mexican taco-style menu (for late night snacking).
AZUL 48: Our swim-up pool bar serves ice-cold beer, tropical drinks and non-alcoholic beverages.
PAPO'S BAR: A relaxed atmosphere and friendly bartenders make this a favorite evening entertainment area.
LA CHIQUITA: Bordering the beach, this sunny and relaxing retreat opens early and serves cocktails until sundown.
NICO'S LOUNGE BAR: Luxurious Nico's pairs a beachfront location with music and premium-branded cocktails. This bar is only included with the Premium package. A surcharge applies for Standard package guests.
LA CASCADA: Decorated in Mediterranean style, this is a relaxing spot in the lobby to enjoy a cocktail at almost any time of the day. - Various RestaurantsBOTTICELLI: Enjoy freshly prepared Italian dishes in an elegant atmosphere with air conditioning. This restaurant is included with all of our packages.
TERRAZA GRILL: Dine indoors in air-conditioned comfort or on the elegant outdoor terrace. This restaurant is included in the Standard and Premium packages.
ICE CREAM PARLOR: A favorite later afternoon spot for coffee and ice cream, the outdoor eatery overlooks lush tropical gardens and a natural cenote.
CENOTE: Enjoy tea time with a tropical twist in this charming outdoor café serving tea, flambéed coffees, fresh-baked cookies and finger sandwiches.
CHULAVISTA: The main restaurant with three buffet areas offers international delights with a spectacular view of the Caribbean Sea.
- Aerobics instruction†
- Internet services†
- Spa†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Golf †
- Spa †The Reef Playacar Spa is nestled amid the charm and fragrance of tropical gardens. The beauty of this place is reflected both in the architectural design and in the quality of the treatments. Our therapists offer a selection of different services, including massages, facials and full body treatments. Enjoy your massage in a palapa on the beach or in our private rooms surrounded by trees.
- Theatre †Nightly shows and live entertainment at The Theater.
- Water activities †Home to our five-star PADI Dive Center, The Reef Marina is your one-stop shop for all things aquatic. Stop in to arrange a diving or snorkeling excursion to a nearby reef, rent a Wave runner or take out a kayak. Our well-equipped marina also has changing rooms, showers, restrooms and more.-Five-star PADI Dive Center-Wave runners-Kayaking-Parasailing (solo or with a friend)-Scuba demos in the swimming pool
- Skydiving †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8032 reviews
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Jan 21, 2025Winter get away
When we arrive and told the reception desk that this was our 10th time at a REEF resort they were able to confirm that and upgraded us. This resort is really very nice. We liked that it's not a large resort and easy to get around. The staff was remarkable. We loved not fighting for a lounger by the pool everyday. The food is what you expect at an all-inclusive, some was WOW that's good and some was UGH....We never left hungry.....When we got the upgrade it meant that our liquor selection was a little better, definitely a plus....We had a real good time at the pool bar with Alberto and Antonio, they were both very attentive and just fun people......I have to give a shout out to Felix at Bar NICO'S, great guy.....Our room was good, comfortable with a good shower. We went to Fifth Ave a couple times and had a few drinks and people watched ( we are easily entertained ) For the price you pay, I don't think you will find many better places.....I believe this will not be out last time visiting .......
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Jan 19, 2025Nothing special except for the setting
I will start with the positives - the setting is quite nice - but it kind of drops off quickly from there - the rooms are ordinary and disipointing ( we had to move our first room as it smelled like mold ) the rooms are quite small and very plain - also very noisy - The pool was kinda of loud ,filled with a big bachelorette party and some day drinkers - not very relaxing - loud obnoxious music - and sales people trying to sell you excursions - The food was a real disapointment almost felt like a college cafeteria buffet- But probably my biggest disipointment was with the manager of there premium reatutant Botichelli - we had an earlier reservation for saturday 1-18-25 but could not make it back in time so we cancled by phone . at apoximatly 9:30 pm when we returned we thought we would try to get a table as we were starving - the hostes said they could not seat us so I asked to speak with the manager in charge - we explained we were starving and could he posible fit us in for a quick bite - I rarly point to one individual ( the resort will know who this is ) but this gentleman was combative and dismisive , not apoligetic at all - it’s amazing how the actions of one employe can ruin the reputation of the collective - but we were very taken back by his attitude - after all we are guests - We won’t return here and would not recomend this all inclusive resort , your paying a premium for bland unimagnative food - your better off eating at local resturants and experiencing local culture and cusine - and being treated with respect by a resturant owner with some passion about the experience .
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Jan 19, 2025
The Reef is a gem
The Reef is the best place to stay in Playacar and Playa Del Carmen. It is quaint and not too big and gaudy like many of the large hotels. The staff is very friendly and helpful and the grounds are beautiful and lush. This was my 13th stay at The Reef.
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Jan 06, 2025
Great family resort! Gracias Alberto
As soon as you walk in you are greeted by the lovely staff. Upon checking in you are brought a mimosa to get things started. The entertainment at the pool was also very fun.. my 3 year old had blast painting and loved all the activities that were provided. My 5 stars is going to Alberto at the pool side bar. He went above and beyond every time I was at the pool. I sat down and he already knew what I wanted. Paloma’s were very very satisfying 👏🏻
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Jan 02, 2025
Temazcal Experience - Great for first timers
We had a wonderful first Temazcal experience. It was a beautiful, purifying ceremony and we loved the use of fresh herbs to hold our intentions. I highly recommend this ceremony to a first time Temazcal participant, as a gentle way to get acquainted with ritual.
- AdvisoryThere will be a $4 per day, per room Environmental tax fee. This can be paid by guest upon arrival. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination in the area and its surroundings.
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - The hotel will not accept any student groups. Student groups are considered young kids between 16-22 years old.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.