Resort Details
- Ayami Restaurant
A la carte Asian cuisine & teppanyaki.
Casual Elegance – Sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants or formal bermudas required for men.
- Coco CafeDeli and coffee shop.
Casual – Bermudas (long shorts or capri pants), sneakers/ tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up.
- Hacienda Mortero RestaurantA la carte Mexican cuisine.
Casual Elegance – Sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants or formal bermudas required for men.
- Risotto RestaurantA la carte Italian cuisine.
Casual Elegance – Sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants or formal bermudas required for men.
- Surfos Snack BarA variety of appetizers and snack favorites including hamburgers, nachos, ceviche, pizza fish tacos, etc.
- The GrillA la carte international grill.
Casual – Bermudas (long shorts or capri pants), sneakers/ tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up.
Casual Elegance – Sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants or formal bermudas required for men.
- The OInternational buffet serving breakfast, lunch, and dinner with a different dinner theme each night.
Casual – Bermudas (long shorts or capri pants), sneakers/ tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up.
- Various Bars/Lounges
- Lobby Bar
- Oasis Bar
- Sky Lounge Bar
- Time Out Bar Bar
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Babysitting†
- Children programs
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Exercise gym
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Babysitting†
- Children programs
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Pool
- Poolside service
- Spa†
- Tour/sightseeing desk
- Wireless internet connection in public areas
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Contact hotel directly for pricing and available packages.
† Fees may apply
- Children's pool
- Children's program, onsite
Activities and supervision are available for children ages 3-12 at the Explorer’s Club.
* Please note that children must be toilet trained to participate. Mexican law prohibits diapers and pull-ups in organize childcare facilities
- Fitness center on-siteThe fully equipped fitness center.
- General †ENTERTAINMENT• Karaoke night 2 nights per week**• Live music in the lobby once per week**• Movie night**• Theme nights at Time Out Bar**Subject to availability
- Pool
- Spa †
- Teen programs †Teens find their own space at the Core Zone Teens Club featuring ping pong, board games, air hockey, video games and more! For tens 13 to 17-years-old.
- San Jose Del Cabo Historical, Artistic & Cultural
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5620 reviews
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Jan 29, 2026DO NOT STAY HERE!!
We stayed here 1 night because our flight home was cancelled due to a huge snow storm, we were all (an entire coach bus full of people) sent here until our flights home were figured out. Kind of made me wonder how one resort could accommodate this many people all at once while the resort we left didn’t have any availability. It all became apparent why after what we saw during our 24 hours here. We saw a cockroach outside one of the rooms. The resort was not clean, bathroom by the pool was extremely gross and stunk. Balcony door would not close completely, heard other guests with the same problem. Some of the items at the buffet had no utensils so people were using their hands. The food was mediocre at best. The service was lacking, asking multiple times for a drink, no one working the areas that are supposed to be someone there. Pictures may look nice but photos can be deceiving!! I was surprised when I searched the price difference from the resort we stayed at to this resort was only $100 per person difference. Do yourself a favour and find a different resort!!
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Jan 29, 2026Yuck
Regret staying here. Moldy bathroom. Slow service. Weak drinks. Bad food Refrigerator was never fully stocked. Our only experience with an all-inclusive and it was awful. Bad location, cheap feeling and boring. They also sold my info so now I constantly get phone calls for time shares and trip planing. Do better.
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Jan 24, 2026GREAT 2 WEEK STAY
Our stay was from 3 Jan to 27 Jan 2026, we booked "Altitude" Ocean front king and on arrival at the property were quite impressed. Introduction to the various locations of the property was by Butler Paul - a most remarkable, customer oriented representative for the property. He is truly a credit to your organization. The king room was well appointed and met expectations as noted on website. The advertise benefits afforded "Altitude" members were as stated, and money well spent for the privileges. Paul made our reservations with no glitches, and kept us informed daily of items within the property - open restaurants, aquasize times, etc. etc. The a la carte Grill restaurant, afforded Altitude members was truly a bonus. The Captain Rosalba was a most gracious, pleasant, accommodating individual, and her coworkers Estafania, and Beatriz were above and beyond in the their customer service levels. All 3 individuals deserve kudos and a are a a credit to your organization. Julian and Pedro working the adult pool area are also worthy of recognition. Julian catered to our needs, suggesting tasty non-alcoholic drinks when deemed necessary as well as tasty other alcoholic mixes, getting food orders from Surfos, etc. Both he and Pedro were always at every ones beck and call, jovial prompt and immense pleasures to be able to have them cater to our needs. The specialty restaurants Asian, Risotto, Grill and Senses are wonderful. The Tappanyaki night at the Asian was a real benefit as well as the Ronquero (Tuna) night at the sky bar. The only sort of down side was the resort seems to be getting a little tired in respect to some maintenance. Umbrellas missing at adult pool, hand rails missing on stairs to Altitude Lounge and Montero (Mexican) Restaurant. It would have been nice if the Mexican restaurant had Enchiladas, and Burritos on the Menu. Julio and Orlando serving in the Asian Restaurant and Sky bar also deserve kudos for their attentiveness & professionalism. The adult pool was a nice touch and made our 2 week stay a relaxing and enjoyable time. The pool was theoretically heated and a couple of mornings it didn't seem so, but that may have been from excessive sun on my body from the day before - LOL Again, all in all a great time was had, and the "Altitude" was is bang for buck. Thank you Krystal
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Jan 24, 2026Great time at Krystal
Lobby was very friendly, helped accommodate our needs. Luis Martinez and Johnny in the lobby took care of our needs and helped make our trip extra memorable.
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Jan 23, 2026
Wonderful time
Was excellent. Vanessa and Urias were awesome and did a great job at water aerobics and other activities
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.