The Ritz-Carlton Residences, Waikiki Beach

Customer Ratings & Reviews

TripAdvisor Traveler Rating

859 reviews

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  Excellent stay with outstanding service

  I just returned from a three-night stay at the Ritz-Carlton Residences, Waikiki Beach and came away very impressed. I was not quite sure what to expect since this is a residences property rather than a traditional hotel, but in hindsight I actually preferred this format. The extra space, residential feel, and overall comfort made the stay feel more relaxed and elevated. I originally planned to book the entry-level suite but decided to upgrade to a Grand Ocean View Suite based on the photos on the hotel’s website. When I checked in and reached my room, something felt off. After reviewing the website photos again, the suite I was placed in looked identical to what was shown as a standard suite. Thankfully, I returned to the front desk and the team handled it very well. They moved me to a different suite in another tower that matched exactly what I had booked and what was shown online. Interestingly, they mentioned the original room was also categorized as a Grand Ocean View Suite, though it clearly looked different from the website images. My advice to future guests is simple, pay close attention to the room category and compare it carefully with the photos and description to ensure you receive what you expect. Service throughout the stay was outstanding. Every interaction, from valet to concierge to front desk to pool staff, was warm and professional. Housekeeping was especially impressive. I rarely saw them, yet the room was always perfectly maintained, and the thoughtful touches, like leaving an eyeglass cleaning cloth for my reading glasses, really stood out. The pools are somewhat small, but perfectly adequate for a Waikiki property. I rented two side-by-side cabanas and was very pleased with both the service and the value. Immediately after this stay, I flew to Maui and spent five nights at the Grand Wailea, where cabanas were three to four times the price of a single cabana at the Ritz-Carlton Waikiki, making the value here even more noticeable. While Oahu has always been my least favorite Hawaiian island due to the urban feel of Waikiki, the overall experience at this property, especially the value of the cabanas and quality of service, has made me reconsider how I plan future Hawaii trips. I will very likely include the Ritz-Carlton Residences Waikiki again, even if it means fewer nights on another island. Highly recommended.

  Feb 14, 2026
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  A Hotel That Holds Our Most Precious Memories

  The Ritz-Carlton, Honolulu is far more than just a luxury hotel to us — it is a place that holds some of the most meaningful moments of our lives. We first stayed here in 2022 for a very special reason: my proposal. From the moment we arrived, everything felt elegant, warm, and unforgettable. The ocean view from our room was absolutely stunning, and the atmosphere made it the perfect setting for such an important milestone. One person who made that experience truly exceptional was Sumin Lee, who was our dedicated contact at the time. From handling our reservation to thoughtfully helping prepare every detail of the proposal, Sumin took care of everything with incredible care and professionalism. Thanks to her, the entire experience felt seamless and deeply personal. In January 2026, we returned again — this time with our 26-month-old child — and the experience was just as remarkable. What touched us deeply was discovering that Sumin Lee was still there. Seeing her again after several years felt like reuniting with a familiar and trusted face. Once again, she carefully prepared for our visit and made us feel genuinely welcomed. We are truly grateful for her continued kindness and attention to detail. The hotel’s location is excellent. The beach is just a short walk away, making it very convenient, even while traveling with a toddler. From the very first check-in, the staff were incredibly friendly and welcoming, immediately putting us in a great mood. The team even remembered that we had stayed in 2022 for our proposal, which made us feel truly valued. This level of personalized service is what truly sets this hotel apart. Housekeeping was outstanding — almost surprisingly so. Our room was cleaned frequently and immaculately, always feeling fresh and comfortable. The care and consistency were deeply appreciated. Traveling with a young child can be challenging, but every staff member we encountered was patient, warm, and thoughtful toward our child, making our stay completely stress-free. Fyi, Baby crib, diaper genie, and high chair available! The Ritz-Carlton, Honolulu has been the backdrop for two very different but equally unforgettable chapters of our lives — first as a couple, and now as a family. It is a place we will always return to, knowing we are in the best hands. We cannot wait to come back again!!

  Jan 31, 2026
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  Good customer service

  Beautiful view . So clean . Nice 2 rooftop pools . Great restaurants and nice 2floor spa . Excellent customer service. But a little bit overpriced.

  Jan 18, 2026
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  Luxurious relaxation and impeccable service

  Luxury from check in through check out! We just finished our stay at the Ritz Carlton Residences Waikiki Beach and thoroughly enjoyed our stay. Relaxation set in from the moment we checked in. Service throughout the property was exceptional. Turndown service was particularly excellent thanks to the work of Jennifer and Jeoffrey who spoiled us with personal touches. We have stayed at luxury properties all over the world and this property delivers service at the highest level. Ann at the front desk remembered our names, providing that personal touch. Vince took amazing care of us at the adult pool making us comfortable while we waited for our room to be ready given our morning arrival. David and Robin offered great service as well. Luxury through and through.

  Jan 12, 2026
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  Title: Wonderful Stay at The Ritz-Carlton Waikiki – With One Disappointing Check-Out Experience

  My husband and I stayed six days and five nights at The Ritz-Carlton Residences, Waikiki Beach, and overall we had a fantastic experience. We arrived close to 9 PM, and the check-in process was incredibly smooth. Mao assisted us and was warm, professional, and very clear with his explanations. Although I am a Bonvoy Titanium member, upgrades were not available, so we opted to pay an additional $198 per night for a higher-floor ocean-view room. The room itself was excellent—spacious, comfortable, and the bed was amazingly cozy. I especially loved the bathtub; after a day at the beach, soaking in a warm bath was the perfect way to unwind. All of the staff we encountered were friendly and welcoming. We also appreciated the complimentary beach chairs, wagon, and towels from the concierge, which saved us a noticeable amount on rentals. The only disappointment came near the end of our stay. Our return flight was at almost 11 PM, so I requested an additional four hours beyond the guaranteed 4 PM late checkout. Mao advised us to check back 48 hours before departure. Right on schedule, someone called to say they could not extend our checkout because they were “fully booked.” However, when I checked the Marriott website, many rooms were still showing as available. Even when my husband went to the front desk and stated we didn’t mind being downgraded to a basic room for the extra hours, we were given the same explanation, which clearly wasn’t accurate. Despite this, we still truly enjoyed our stay. The hotel itself is beautiful, the amenities are excellent, and Mao was wonderful both at check-in and check-out. We would consider staying here again, though we hope for more transparency regarding late checkout in the future.

  Nov 22, 2025