Riu Bambu - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5213 reviews

• 

  Pretty good so far.

  We are at the resort now!! Don't believe the one star reviews. The place is well kept, beach is amazing, staff very friendly. Our shower head was broken in the room and they switched us to another room with ease. The rooms are outdated but you're not spending all day in there anyways. The food is decent, wouldn't say it's the best but can't complain. Didn't get sick and we ate everything. Fun times so far.

  Feb 13, 2026
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  Not been yet but need to read this.

  Haven’t been yet but have tried to contact the hotel numerous times, but no response. If after booking this hotel, i am now unable to get a response regarding my query im concerned how my stays going to be.

  Feb 12, 2026
• 

  Holiday

  Lovey clean place food fine only let down nighttime entertainment very poor nothing for the English all Spanish music and you wonder why English not going back there entertainment team very good in the day

  Feb 12, 2026
• 

  Money stolen from safe but overall a good stay

  I knew this was going to be a hard review to write because I didn't want to let one bad apple ruin the entire trip. We did have our safe broken into and several hundred dollars was taken. We went to the front desk and filed a complaint and went with the Riu worker to the police station to file a report (part of the process IF you have any chance to get your money back). She was VERY helpful and nice! They said they have insurance for scenarios like this but we will wait and see. The staff was excellent! The men in the main buffet including Narcy were so friendly and accommodating! We traveled with two young children and they were so sweet to them. The kids pool was perfect for them and we went to the waterpark which was just a couple minute walk out the back door exit of the property. The food was fine...I did get sick for a day and a half but I was the only one out of 6. It's got to be very hard to feed that many different nationalities and make everyone happy! We had 5 false fire alarms one night and two the next but hopefully that doesn't happen for everyone. The resort is big.....at first you think you may never find your way because the buildings and paths look similar but you will get used to it. It's a good trip for the money! We don't live a 5-star life so I don't expect a 5-star vacation nor do I want to pay for one. They did put a new safe in our room before we left so hopefully the next person that stays in that room doesn't have the same problem.

  Feb 09, 2026
• 

  Riu Bambu review

  The Riu Bambu was an OK resort but not great. The restaurants were good when they were open. The Japanese restaurant was undergoing reservations so we didn’t get to go there and the other restaurants have one or two nights a week where they close. The food was pretty good everywhere except for the sports bar where it was awful. That’s the only place you can get 24 hour food and it’s hotdog dogs or hamburgers that have been sitting out for who knows how long. The staff were nice enough however, the front desk really wasn’t very helpful. I tried for three days to get a working coffee maker to no avail. Our room was clean and the maid service was good however, every single drawer in every cabinet was broken and unusable. The Hacienda’s are a bit noisy and when people come back to their rooms, it can be quite loud. Also three of the nights we were there the fire alarms were going off for no reason that all times of the night and the front desk seemed unable or unwilling to do anything about it. This was an issue for other guests to the hotel as well. We went there because that’s where our adult kids chose to go because it was a little bit cheaper, but I wouldn’t bother going back.

  Feb 09, 2026