Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
General Information - Room taxes and service fees are included in vacation price.Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13828 reviews
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Jan 20, 2025Dated and needs a little bit of help
Stayed for a week Saturday to Saturday, Staff are very friendly and somewhat attentive , mostly the maids and the Restaurant staff .pool area was very small and crowded with not enough lounge chairs.I slipped and fell and hurt myself on the slippery tile floor in front of the stage area…Inside our room the towels were very dated and brown some with holes in the washcloths. Bed was comfortable but no mattress pad on my bed and I had to have a maid come in and put one on which she did of course..Disturbed many nights because of loud people and music which sounded like it was right in our room.walls must be very thin..will not be returning to this hotel 🏨, even though Cancun is a lovely place..
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Jan 20, 2025Anthony’s Big 50th Birthday Celebration
This property was a great pick. The only draw back was the split beds. But I would definitely visit again.
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Jan 20, 2025
Loved our stay
Had a wonderful time on resort, the drinks & food were great! Loved the buffet. The beach was clean. The staff were excellent.
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Jan 19, 2025
Great stay at Riu Cancun!
We had a lot of fun at Riu Cancun in January! The hotel staff were very nice and always ready to help with anything you need. The service was fast at all bars and restaurants with plenty of drinks and food options to choose from. Rooms were cleaned daily and fridge was stocked with plenty of water. The beach was a little rocky and very wavy the week we were there. You could walk the beach to the Riu Palace which had less rocks. Sand was nice and white! The Riu parties were fun and only a short bus ride to get to. We were walking distance from this hotel to plenty of shops and bars! I would definitely return to Riu Cancun.
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Jan 18, 2025Very average
Hotel wasn’t bad but it wasn’t high end. The shower temps were inconsistent, water smelled like sewage, and rooms were small. Beds were firm if you like that, and also they were full size bed. In fact, it was two full size beds pushed together in one room. The food on the resort was very disappointing. It wasn’t bad but it was the most average hotel food that you could get anywhere. That includes their “special” restaurants. The Gourmet restaurant was the best of the ones they had, but we had a 2 hour wait time. The pools also closed really early. The price of the spa was literally so insane I thought I was looking at it wrong, but no, it was over $500 for a 1 hour massage. The pro’s of the resort was the staff. We always had a clean room and fresh towels. Bar tenders were great. Staff in general were nice and helpful. We needed extra housekeeping one late night, and they were very fast and very nice about it. The beach was also clean.