Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
General Information - Room taxes and service fees are included in vacation price.Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13812 reviews
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Jan 12, 2025Not 5*
Rooms are dated but cleaned very well each day, air con is very loud. Food was very average, a large selection but not great quality. Staff were very good and work really hard in all areas. The sun is gone by 3pm so not ideal for sunbathing, have to be up early to get beds closest to the beach which keep the sun the longest. Beach is very small and not at all like the photos online. We were in room 1035 which had a nice sea view, but we did find the lifts annoying as it could take a while to get one up or down from the 10th floor. We stayed over new year, no special entertainment or show which was disappointing. We had an incident on one night where we were woken at 1am to a group of men were trying to break the door down in the interconnecting room next to us (another one of our parties room). They were very drunk and convinced it was their room, threatening that they would beat up anyone inside once they got in. We rang reception who did come up and show the men into their own room, and told us they were on their final warning. We also made a complaint the next day as there was more noise later into the night, the reception staff were not that helpful at reassuring us it wouldn’t happen again. We felt very unsafe and felt nothing was done to help us. It was not just a noise complaint, we were threatened and would have appreciated more consequences for someone threatening and trying to break a door down. We did not get a follow up or update on what was happening- this was really disappointing and ruined the end of our trip. Overall definitely not a 5 star hotel, full of loud young drunks. Would not recommend.
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Jan 11, 2025
Birthday and New Year break
An honest review! The RUI Cancun is not a 5* hotel, it would be somewhere between a 3* -4* star based upon U.K. classifications. The hotel needs a serious upgrade and renovations. The rooms are akin to a Travelodge standard, and the general upkeep of hotel needs massive improvement ( cleaning) The views from the swimming pools are however absolutely stunning, and the staff work incredibly hard and are so polite. That’s is probably the one aspect this hotel excels. The food again was not of a 5* standard, the meal one evening in the Italian was that poor we could not eat. We asked to be moved after 4 days, we moved next door to the RUI Palace, wow just wow, absolute night and day in comparison to RUI Cancun-that is a proper 5* hotel. In summary, TUI should not be advertising RUI Cancun as part of their Platinum Collection. Whilst it has fantastic views and lovely pools, the hotel is simply not of a 4* let alone a 5* standard. Tarquin
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Jan 10, 20255 days over New Year
Friends enjoying sun and relaxation for 6 days / 5 nights. The pool and swim up bar is spectacular, but get up early to save chairs.
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Jan 10, 2025
Old dated RIU, not impressed
Great lobby and clean grounds. Rooms were nasty nasty nasty. Extremely loud at all hours, hard to sleep after midnight. Resort is very much a spring break atmosphere. I have no desire to ever visit this RIU again. The beach is very narrow and small. The sun hardly hits any of the pool areas. Everyone fighting for chairs in the sun. The workers are all great and very pleasant.
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Jan 10, 2025Clean, beautiful
This stay was almost perfect, the one manager (I think?) was really rude to our group but literally everyone else was sooo nice and helpful. The resort was amazing. Food was alright!