Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1012 reviews
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Oct 01, 2025Amazing, beautiful
Came for a week, and wish it was longer! Drinks are amazing, food is very nice, a lot of choice including the restaurants, the steakhouse and shangri-la were exceptional. Margarita restaurant wasn’t for our taste. Entertainment team lovely, and the riu parties were so fun! will definitely come back again :). Shout out to Israel the barman, he went out of his way to make our holiday great! he couldn’t do enough for us, friendly and fun! The rooms are big and spacious, amazing view on balcony, nice big shower, mini fridge filled with drinks, coffee and coffee machines.
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Oct 01, 2025
It’s really really good
My first time in Mexico and I chose the best hotel. The Riu Caribe Hotel was recommended to me by friends who had visited here for o Riu Party. I booked this hotel because my friends said they found it so incredibly brilliant. I wasn’t sure what to expect as I had never been to Mexico before but I was not disappointed. The hotel is really lovely and the staff who work here are so very sweet. I arrived late afternoon and was welcomed with a refreshing melon tasting drink which I found so pleasant after such a long journey and especially with how hot it was. My check in was really smooth and the gentleman who checked me in was helpful and also informative. There was a lovely bar in the main lobby and Beto who served me my drinks was just adorable he was so friendly so kind and I was never kept waiting long to be served when he was on shift he always made my drinks exactly how I like them and he made me feel so comfortable during my stay. Beto was always busy but he always found the time to chat and make sure I was ok. He is an assert to this hotel and I do hope to see him again in the future. The cleaning lady sorry I didn’t capture her name but she was always around in the lobby was just so very sweet I would give her a hug each day when I saw her and she was always working so hard making sure everything was so clean. The young lady who cleaned my room (177) was absolutely brilliant at her job in fact she cleaned my room the best I have ever seen a cleaner clean a room on holiday and she always made me cute little animals from towels which was such a thoughtful thing to do and made me smile when I returned to my room. The main restaurant here is so very clean everything sparkles you could even eat your dinner off the floor it’s pristine clean and the waiters waitresses were amazing they really did work so hard and I cannot find anything to fault about them the food choices were outstanding and very tasty I was blown away with how much choice there was. I didn’t get to experience any of the other restaurants but what I did really like is that you can visit them as many times as you want and you don’t need to make a reservation hopefully next time I will get to eat in them. They did look very beautiful from the outside looking in. The guest relations girl was always so very helpful and if you need to call back home for anything you are able to use the phone at her desk and it’s free of charge I found this to be such an amazing thing for guests to be able to do. The outside areas pool and beach are kept so clean and everybody is so helpful and so lovely to you. The parties that happen here are out of this world I’ve never seen parties like that in my whole life absolutely incredible and I felt like I was touching the clouds on the rooftop terrace that experience will definitely stay with me. I didn’t come across any judgemental people here staff or tourists everyone just seemed like they were one big happy family I felt very very well liked after and safe. The managers spoke to me and they were always on hand if you needed to ask them anything and really wanted you to enjoy your holiday. I would return to this hotel in a heartbeat and I will return how could you ever get tired of such amazing things going off. Thank you for giving me a brilliant first time experience in Mexico and I hope to see you all again in the future. My BW Lynda
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Sep 29, 2025
Amazing Holiday! Shots! Shots! Shots!
We are just back from a 2 week stay and had the best time! Check in was quick and we were given an amazing room on the 9th floor room 937, stunning view and a lovely spacious room. Diego our room cleaner was amazing such a lovely boy. The hotel is just stunning! Pool area was lovely with gorgeous views of the private beach. We chose to sit by the main activities pool which was nice. We tried to avoid the swim up bar pool as it was quite crowded and got a bit rowdy later on in the day! Drinks at the bar in that pool were much stronger than the other bars! The speciality restaurants were nice we tried them all but preferred the Asia overall. They are all worth a visit and you don't have to book which is good. Food in the main buffet restaurant was also good. The RIU parties are fun. we went to the pink party and enjoyed it! Plenty to eat and drink! Israel one of the bar tenders was amazing, he came round the pool area everyday with his drinks trolley and looked after everyone, always with a smile on his face. All of the staff were great, but he was really stand out and kept the mango tequila shots flowing! The 16 strong entertainment team were amazing! Tony the fitness instructor was great and his aquagym was brilliant! There were so many activities throughout the day they all work so hard! We enjoyed the pineapple and coconut parties and the crazy game every afternoon was a laugh! This hotel is very lively and the security staff do an amazing job of keeping a level of control. We would definitely rebook this hotel it's just perfect! The location is great as all the parties are at this hotel, so no worries with transfers and all the boat trips puck up right outside the hotel. Would recommend the catamaran trip across to the island, which we booked with the Scuba Caribe reps at the hotel! Well worth the money and a great day out!
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Sep 26, 2025Bad customer service and maintenance
After the renovations we were expecting to see a lot of improvements. Although, room was good, our lights went off multiple times. Then fan and air conditioner stop working in the middle of the night. We sent request to fix via app and it was fixed right away. No big deal, right? But then same thing happened again on following night, and again during the day. AC was down since 4 pm. Multiple requests to maintenance team did not get answered. One person come in and did not fix anything. Room temperature was raising quickly and with humidity inside it was better to be outside than in the room. Night before our departure we cannot sleep a all. Very disappointed and would not recommend for anyone to go there. And cherry 🍒 in the top was diconnecred phone in the room so we cannot call customer service for anything. Americans are definitely not welcomed there. Stay away.
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Sep 17, 2025Its a nice place but not for relaxing anymore
I been here 2 years ago and the experience was amazing no complaints, however upon our most recent visit i got mixed feelings. The food is still 10 stars, they kept that on top, the quality and the variation just amazing. They refurbished the hotel not long ago and the rooms and facilities are beautiful and kept very tidy, however they've changed the 2 big pools outside into 3 small pools, ones a swim up bar thats always rampacked with drunks, ones for party activities hosted by the staff during daytime and ones for walleyball game so basically no pool to just chill and swim in, they could say theres the whole private see if you just wanna relax and swim but you dont always wanna get covered in sand and salt, not sure might be a me problem. Ive also noticed that the place got alot more noisy and busy compared to 2 years ago and we visited at the same time of the year, i understand that they've kinda turned the resort itno a party place since, however there's very loud music and noise going on all day around the pools not just in the afternoons, so yeah not a place to relax any more. They've also probihited smoking on the balconies since the refubushment which is understandable however the only designated smoking place is outide the lobby with no shade and nowhere to sit down so it really defeats the purpose of relaxing when youre constantly anxious of nicotine withdrawals, this may not affect everyone but i found it really odd of them to not allow smoking on the balcony, i havent experienced this ay any other hotel. My last complaint would be the drinks quality at the bars, theyre made as in there were free all watered down and rushed with but they're all pre paid so that was bothering me. The staff is very friendly and smiley, always happy to help so no complaints to that, however these little things made me give it an avarage as they are unnecessary inconveniences