Riu Emerald Bay - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6058 reviews

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  Family trip

  Hotel and staff were great. Food was definitely not great. My whole family was very disappointed with restaurants.

  Dec 12, 2025
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  Nice Place amazing service ,Friendly Staff

  “We had a wonderful experience at Hotel Riu Mazatlán. The resort is very clean, the rooms are comfortable, and the beachfront location is perfect. The staff were incredibly friendly and always ready to help. The food selection was great with plenty of options every day. The pools were fun and lively, and the evening shows added to the vacation vibe. Overall, a great place for a relaxing getaway!”

  Dec 11, 2025
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  Very Good but Needs Improvement

  Reception/front desk staff was a 10/10- friendly, welcoming, thorough, they smiled and answered questions without hesitation. The same goes for the housekeeping staff who was also very professional and attentive. Restaurant and bar staff is where the needs improvement comes in. Service from them was a 5/10. Most interactions were awkward and I was treated rudely repeatedly. I don’t know if it’s bc I’m Mexican so they assumed I’m a local but my personal observation was that white tourists were treated better. In contrast, I was met with sarcasm, confusion, and annoyance on many, many occasions to the point that I expected this level of treatment so I prepared and responded more assertively (nobody wants to feel like that on vacation). Valet/front door staff was 6/10 with some of the same complaints that I have of the bar/restaurant staff. The shows were fun and the staff in the pink shirts were very nice, 10/10. Food quality was poor and while it did the job, the best food was found in the Zona Dorada and away from the resort. Malecón Buffet is prob the best offering but for ambience only bc the food was pretty bad as well. Location was a 10/10 if you want beach and seclusion otherwise it’s abt 20 min Uber to the Zona Dorada. Hotel itself was well kept and felt clean and well maintained a the pools and gardens were gorgeous. Would I come back? Yes, but I would hope that the food/beverage folks improve.

  Dec 10, 2025
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  Amazing

  Had a really nice experience your staff was excellent from your restaurant to outdoor pool staff your check in and your checkout staff was amazing all of all the way around had an amazing time please send more offers

  Dec 09, 2025
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  Fantastic!

  Just finished spending 3!wonderful weeks here at the Riu Emerald Bay. I believe this is our 10th time at this resort. The staff here is fantastic! Grounds kept immaculate. Alfredo the lunch and supper server is absolutely wonderful! Armando in the lounge bar has our drinks ready as soon as we walk in. Anna Marie(blue shirt which I think is one of the customer service managers) is wonderful. U have any questions or an issue she follows up on it. The food keeps getting better! No complaints at all. Salmon and the beef Taglianoti are so delicious. And of course can’t go wrong going to the Asian. Beautiful views from the tower building. For me the only downside is the tub/shower. Very dangerous to get in and out, these really should be upgraded. Anyone that has bee allergy, bring epipen and benedryl if u are going to the adult only pools. People always getting stung. Vendors Jessica and her husband Angel on the beach are absolutely wonderful. I highly recommend this resort. Thanks again for the wonderful stay and we will see u all in February!

  Dec 09, 2025