Hotel Promotions
Riu Splash Water World.
Terms and Conditions:

All guests are invited to enjoy FREE access to Riu Splash Water World! Open 6 times a week.

• Splash Water World with different water slides
• Height requirement at least 1.20m/3.9ft to be admitted
• For safety, the minimum recommended age is 12.

Important Information: Details provided at check in
Applicable Dates:
Booking Dates: 12 Aug 2025 to 23 Dec 2027
Travel Dates: 12 Aug 2025 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Inclusions

Guests celebrating their honeymoon with us will receive the following amenities:

* Surprise welcome gift in their room

* Small bottle of Tequila

* King Bed (subject to availability)

*  Late Check out (subject to availability at time of departure)

* Complimentary upgrade to next available room category ( subject to availability and upon request)

*  $35 Spa Credit for "Senses", a 120 minute service which includes a Hot Stone massage and Flash Facial for two. This discount applies per couple per stay and does not apply with other promotions and discounts. This spa credit only applies to the specific service as indicated and cannot be used for a different service. Only one Spa Credit can be used per spa service.

 To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

 Important Information:   Proof of marriage must be provided at check-in. Emission date of less than 90 days. Restrictions and health protocols may apply and vary for each destination as well as time of travel.

Applicable Dates:
Booking Dates: 14 Jul 2026 to 23 Dec 2027
Travel Dates: 14 Jul 2026 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all-inclusive program includes the following amenities:

• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• In-room safe.
• Free sports, activities and entertainment programme.
• Free wellness facilities (gym).
• Free entry to the discotheque (drinks included).
• WiFi throughout the hotel.
• Live music, shows & RIU entertainment
• RiuLand kids's club (4-7 & 8-12 yrs)
• All hotel guests are required to wear an ""All Inclusive"" wristband for identification purposes.

Important Information:  Redemption information will be provided by the hotel at check-in.
Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026;10 Feb 2026 to 23 Dec 2027
Travel Dates: 24 Dec 2022 to 23 Dec 2026;24 Dec 2026 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Various Lounges/Bars

    - El Cerro
    - El Estero
    - Sports Bar
    - La Plaza Bar
    - Playa Bruja
    - La Tambora
    - Margarita
    - Pepe's Foodv

  • Various Restaurants
    - Las Tres Islas
    - Bamboo
    - El Malecon
    - Tabasco
    - Las Gaviotas
Room Type
  • Standard

    Bedding - 1 king bed or 2 queen beds

    Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits - 3 adults, 2 children, 4 total.

    Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children 2 -12 are surcharged.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathtub/shower combination
    • Cable television
    • Ceiling fan
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Telephone
    • TV
  • Duplex

    View - Partial Ocean

    Bedding - 2 Sofa beds on the first floor and 1 king bed on the upper floor.

    Occupancy limits - 6 adults, 4 children, 6 total.

    Maximum of 4 children through the age of 1 stay free in existing beds with at least 2 adults. Children 2 - 12 are surcharged.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathtub/shower combination
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Satellite television
    • Telephone
    • TV
  • Standard Oceanview

    Bedding - 1 king bed or 2 queen beds

    Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits - 3 adults, 2 children, 4 total.

    Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children 2 -12 are surcharged.

    View - Ocean

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathtub/shower combination
    • Ceiling fan
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Satellite television
    • Telephone
    • TV
  • 2 Bedroom Standard Ocean View
    2 rooms connected through a private hallway with an exterior door

    Bedding - 1 king or 2 queen beds (each room)

    Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits - 6 adults, 4 children, 8 total.

    Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children 2 -12 are surcharged.

    View - Ocean

    2 rooms connected through a private hallway with an exterior door

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathtub/shower combination
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Satellite television
    • Telephone
    • TV
  • Suite Jacuzzi Oceanview

    Bedding - 1 king bed.

    Occupancy limits - 2 adults, 0 child, 2 total.

    Children not allowed in this room category

    View - Ocean

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Ceiling fan
    • Hair Dryer
    • Iron
    • Ironing board
    • Jacuzzi
    • Minibar
    • Safe
    • Satellite television
    • Shower
    • Telephone
    • TV
  • Family Room Oceanview

    Bedding - 1 king bed and 1 double bed.

    Occupancy limits - 4 adults, 3 children, 5 total.


    Maximum of 3 children through the age of 1 stay free in existing beds with at least 2 adults. Children 2-12 are surcharged.

    View - Ocean

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathtub/shower combination
    • Ceiling fan
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Satellite television
    • Telephone
    • TV
  • Junior Suite Oceanview

    Bedding - 1 king bed.

    Occupancy limits - 2 adults, 0 children, 2 total.


    View - Ocean

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathtub
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Satellite television
    • Shower
    • Telephone
    • TV
  • Standard Superior

    Bedding: 1 King bed or 2 queen beds.

    Bedding requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total combined.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Cable television
    • Ceiling fan
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shower
    • Telephone
  • 2 Bedroom Family Suite

    Bedding: First room with 1 King bed and sofa bed and second room with 2 double beds.

    Occupancy limits: 3 adults, 3 children or 4 adults, 2 children or 5 adults,  1 child or 6 adults. 6 total combined.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe large enough to accommodate a laptop
    • Satellite television
    • Shower
    • Wireless internet connection
  • 2 Bedroom Family Suite Superior

    Bedding: First room with 1 King bed, and second with 2 double beds and sofa bed.

    Occupancy limits: 4 adults + 4 children or 5 adults + 3 children or 6 adults + 2 children or 7 adults + 1 child or 8 adults. 8 total combined

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe large enough to accommodate a laptop
    • Satellite television
    • Shower
    • Wireless internet connection
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Babysitting*
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators
  • Exercise gym
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Babysitting*
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators
  • Exercise gym
  • Free high speed internet connection
  • Game room
  • Golf, Offsite*
  • Housekeeping - daily
  • Laundry/Valet service*
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Sauna*
  • Spa*
  • Wakeup service
  • Water sports*

* Fees may apply

On-Site Recreation
  • Children's pool
    There is a children's pool on-site.
  • Fitness center on-site
  • Hot tub
    There are 2 outdoor hot tubs.
  • Motorized Water Sports *
  • Non-Motorized Water Sports
    Catamarans
    Kayaking
    Body board
    1 introductory scuba diving lesson in the pool
  • Pool
    There are 5 pools on-site.  This property has swim-up pool bars

  • Sauna *
  • Spa
Off-Site Recreation
  • Golf *
    There is a golf course located within a mile of the property.
On-Site Attraction
  • Splash Water World
    Aquatic park
  • On-site Entertainment
    Daytime entertainment program for adults (daily)
    Shows, Riu evening program or live music (daily)
    Complimentary entrance to "Pacha" night club and drinks (open six nights a week)

* Fees may apply

Facing the dark blue waters of the Mexican Pacific, this superior hotel provides a fun-filled retreat for families, groups and active adults. Family-friendly amenities including a playground, mini-club and a children’s swimming pool will delight younger guests, while the fitness room, night club and dynamic restaurants provide the perfect setting for unforgettable tropical getaways.



Property Information

Year Built: 2008
Floors: 20
Total rooms: 1028
Av. Sabalo-Cerritos 3404, Mazatlan, 82110, Mexico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 6449 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good family hotel

    It’s a good hotel but not as clean as I expected. Customer service needs more training as well the cleaning department.

    Sep 11, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Hotel Riu Emerald Bay review

    I stayed at the Hotel Riu Emerald Bay in Mexico and had a wonderful time. The hotel is clean, welcoming, and very well-organized. The staff is attentive, the services are top-notch, and the facilities, - especially the pools and beach access - are truly enjoyable. My stay was very positive, and I am completely satisfied with my experience.

    Aug 31, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    wonderful experience

    I stayed at the RIU emerald bay with my family and friends. My room had 4 people and we had a family suite. My only dislike was that there was no Ac in common areas. Our room also did not get as cold we would still need to sleep without a blanket and in light clothes. The staff was extremely friendly such as Oscar who greets you in the front and helps with luggage. The food was okay, my favorite was the burgers and taboo! I do recommend the hotel overall. It was just sooooo hot in general and crowded due to the season we went in.

    Aug 26, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lovely stay

    We had a very nice day at the hotel. The staff was super nice everywhere we went. In the restrooms, other reception, in the different bars. It was very pleasant. The only downside was the elevators. We were staying on the eighth floor and sometimes it was kind of long waiting for it.

    Aug 17, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    Great Service!!!! Kids loved it. Great food and drinks! Beach available right in front and water park well manage!!

    Aug 02, 2026
Hotel Advisories
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

    Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

    Spring Break Policy -
     Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed
  • Early Departure Policy
    • Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
    • Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50

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