Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Latino hotel.
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1764 reviews
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Oct 01, 2024Great adults only resort
My first time going to a RIU resort and it didn’t disappoint at all. Our flight was delayed leaving from the original destination so we didn’t make it to the resort until late in evening and so all the restaurants were closed with the exception of the sports bar which was 24 hours. It was relatively loud so we just grabbed some finger foods like hamburgers and a hot dog and went back to our room. Though I had checked-in prior on the app, we still had to do so at the counter but was told our room had only 2 queen size bed and king would be considered an upgrade ($) which we weren’t for but Arthur worked his magic and spoke to his manager and got us a free upgrade so we had partial ocean view with a king size bed for our trip. We tried 3 of the 4 restaurants and spent majority of the time at the buffet and food was okay. Didn’t have to make any reservations for the a la cartes which was very convenient. Staff members were amazing and notable mentions are: Jenny (Buffet), Elias HR (Milan and Buffet), Brandon (Steakhouse) and lastly Guildaboro (towel services at the pool).
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Sep 28, 2024Great hotel
Amazing hotel with multiple pools, everywhere was very clean, beach amazing with hammocks which were so good! The buffet food was probably the best we have ever had, and we have been to many all inclusive resorts! They even had ready made eggs Benedict on the buffet every morning! The entertainment team were all so friendly, especially Alexis, Marco, Barbie, and Farid! Would definitely recommend this hotel!
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Sep 28, 2024
Great place
Rlrhay was my second visit to this resort I was very pleased with the services provided and definitely I will be coming back
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Sep 27, 2024
Perfect Couples Experience in Cancun
We had an awesome and memorable experience. The facility and its services were impeccable and on point. Even though hurricane Helene came thru at the same time as our stay, the staff made our experience delightful. There was always an activity or experience to have. Our waitress at the buffet, Teresita was very pleasant and accomodating. Victoria was very pleasent as well. And at the velvet bar Angeles and Enriqueta kept the drinks coming for our group of 4. We cant ask much more. And lets not forget Cesar at the sports bar and Carlos at the beach. They sure know how to make one feel welcome by making the alcohol flow with the perfect drinks. Wether it was drinks on the beach or at the pool, it was a perfect 10. I was very pleased to see the staff speak multiple languages and treat everyone as if they were receiving us in there personal homes. They obviusly take alot of pride in what they do. When you go to the Riu Latino, dont forget to ask for them and Tip them well.
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Sep 27, 2024
Relaxed
Very relaxing holiday, superb weather but the night time entertainment was poor to say the least. Entertainment team were basically miming and dancing to videos on a backdrop.