Surrounded by incredible tropical gardens, the Hotel Riu Lupita in Playa del Carmen offers guests all of the amenities necessary to make their vacation unforgettable. This Playa del Carmen hotel offers All-Inclusive 24 hour a day service to provide you with RIU Hotels & Resorts' most exquisite services.

The Hotel Riu Lupita has 300 rooms distributed among various buildings with views of the garden or of the pool. In addition, they offer air conditioning, a minibar with a drink dispenser, satellite TV and a balcony or terrace, among other amenities, so that you are surrounded by comfort during your stay with us.

The comprehensive facilities of this all-inclusive hotel in Playa del Carmen, Mexico, will guarantee your vacation is perfect. You can cool off in the hotel's pools and take part in a number of sports and activities such as tennis, windsurfing, kayaking, scuba diving, as well as enjoy the Hotel Riu Lupita's gym. If you wish to relax at any point during the day, we recommend you visit the Renova Spa where you can enjoy a wide array of treatments and leave feeling as good as new.

Our restaurants offer a large variety of culinary experiences. At our all-inclusive hotel in Playa del Carmen you can enjoy exquisite Mexican and Italian dishes, and the best steak at our beach restaurant. In addition, the Hotel Riu Lupita has 2 bars, 1 located in the pool, which offers the best beverages and appetizers.

The Hotel Riu Lupita has an extensive daytime and night-time entertainment program for children and for adults. For the little ones, RiuLand offers an exclusive program where they can take part in arts and crafts and other activities with other children. They can also enjoy the special children's pool. In the evening, we have live music and shows and the Pacha nightclub has the best nightlife.


Playa del Carmen, Mexico
Cancun International Airport : 36 miles

Property Information

Total rooms: 300


Resort Details


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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy - Pets Not Allowed

Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 4722 reviews
  • 5.0 star tripadvisor rating
    Fantastic Hotel

    Excellent 15 night stay at this hotel greeted at reception with a tequila staff are wonderful can't do enough to help the rooms are very nice with air con your own mini bar with choice of 4 spirits which are replaced at will by staff also beers are replenished in the fridge. The hotel is not too big but nice outdoor pool 24 bar outside cocktails are included in all inclusive. There's a mexican & Italian restaurant as well as the main buffet.The food was certainly enjoyable with plenty of choices.There is a shuttle bus to the beach which also has a steak house which does require a reservation. If you're looking to visit Mexico I definitely recommend this hotel all the people we talked to here had only positive things to say about the place. Will hopefully be back soon!!!

    Jul 14, 2024
  • 5.0 star tripadvisor rating
    Good price, location and food

    It is in playacar so super safe gated community. There are free shuttles every 30 minutes to their beach (next to another RIU hotel). Every Friday they have a big party at one of their RIU hotels near by, free transportation is provided and drinks at the partner hotel are included. The animation was better than we expected, night shows, daily activities (like zumba/dance super fun sessions). Food was good. They even have a room with showers so you can shower after the check-out if your flight is later that day. Nice and friendly personnel. Just the hotel is a little old, but all works just fine.

    Jul 13, 2024
  • 5.0 star tripadvisor rating
    A most wonderful stay where I was made to feel welcome'

    This was my second visit to Mexico the first being December 19 just before covid, it was also my first solo holiday and I was NOT disappointed. Hotel Riu Lupita is a wonderful friendly place to stay, everyone from the groundsmen up always had a smile for you and where ready to offer assistance if needed. The main restaurant had a wide variety on offer even for the pickiest of eaters, the steak house was in a lovely setting and there was a free bus there and back although you have to book it early (7.30am) as there are only so many places each night but hey your on holiday and it's worth it. All in all Hotel Riu Lupita is a fantastic play to stay, the bungalow i was in was cleaned every day and is central to the reception and other amenity's. The main focal point is the 24hr bar (All the staff which ever shift are kind, respectful and funny) swimming pool and the stage where there is a show of some sorts every night. The entertainment team do a fantastic job of getting guests involved or not depending on your taste. I was fortunate to meet some lovely people on my first day and we had some great times. There is a free bus to the beach but if you fancy a meal out ask the driver to let you off the stop before and take a stroll down 5th avenue there are some fab restaurants and you can pick up some mementoes there is also a shopping mall with some high end stores, i bought myself 2 really nice shirts and i would recommend a traditional Mexican restaurant called Mexican Loco the food is magnificent and the staff are great, there is also a traditional Mexican band playing outside. HINT if you don't go with any preconceptions you will never be disappointer, Hotel Riu Lupita is a fabulous place to stay and as a base to get out and experience Playa Del Carmen and Mexico. I have never been back to the same hotel on a long hall destination before but I am looking forward to returning to Hotel Riu Lupita even if I did try to checkout a day early.... Senor Duncan No Hoy Manana. Yes I was the butt of everyone's jokes especially the bar staff after i had said my adios ;)) a definite 5***** for me. Just 1 thing, I read a review where somebody mentioned not all the staff speak very good English....... Your in Mexico don't be rude and learn some Spanish even if it's the basics It makes a difference

    Jul 09, 2024
  • 5.0 star tripadvisor rating
    Helder Violante

    A great holiday resort was very good, organisation was excellent and many great trips. Shuttle pickup was perfect so overall a great holiday would recommend

    Jul 09, 2024
  • 4.0 star tripadvisor rating
    Riu Lupita Mexico

    Enjoyed our stay at this hotel,, during our stay it was our wedding anniversary and the Housekeeping staff decorated our room with banners and balloons which was a really nice touch. All the staff were excellent, very helpfull and friendly.The rooms could do with an update ,the Hotel was smaller than we expected after viewing the photos, but all in all we had a great time ,food and drinks were both nice, unfortunately no umbrellas on the beach for shade but plenty of beds.

    Jul 07, 2024