Riu Montego Bay - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10672 reviews

• 

  First time in Jamaica and will be our last.

  Riu Montego Bay 11 Night Stay Promptly checked in and given bands for All inclusive. Bedroom was 013 and had a lovely ocean and pool view. Room was very big and cleaned daily. Constantly had to request fridge to be filled with soft drinks. Optics supplied in room consisted of Gordon’s Gin, Smirnoff Vodka, Red Stripe Whisky and Jamaican Rum. Food through the stay has been to a good quality. We visited the Al la Carte Restaurants for 9 of the 11 nights. We enjoyed the food and service in all restaurants. The Rose Hall is a buffet restaurant. We used this for breakfast and lunch time meals. A good variety served throughout the day. The staff were very friendly and attentive. Pool we used was the quieter pool next to the beach. There are four pools in total (not heated). The hotel in general around the pool is lively due to the entertainment supplied. Pool bar and lobby bar are usable for drinks. Tried all the cocktails apart from Dirty Banana as there are apparently no bananas for the full 11 night stay. Got sick of asking If bar tenders don’t want to make a cocktail take it off the list! The beach is small as you can walk round through a but open gated area to access the other beach but we got turfed off by the security guard. Didn’t bother going that way again. Hotel around pool/bar/beach stinks of Canabis due to the weed sellers in there little canoes just near the shoreline. The hotel doesn’t seem to care about this so the guests were smoking it on site by the pool around the bars at night. Yet they have the cheek to tell you to move if you’re just vaping? Such a backwards place to visit. Also as you leave the hotel there are drug dealers just outside the main gates trying to sell you drugs. There’s a few shops across the road that sell souvenirs and alcohol etc. The hotel is very party focused for younger crowds (I’m 42). So be prepared to see a lot of skin on show and general rowdiness. There’s a disco open till 2am. Next to mean stage in Exodus bar. So a few nights young people coming in early hours being noisy in corridors. Several power cuts over the rainy few days. Plunged in to total darkness at the bar. Fire alarms went off in room twice. Once at 1am in the morning. The hotel needs to look in to what are causing these power cuts and issues. Entertainment on a night at 9.30 was terrible it’s the entertainment team that puts them on. Micheal Jackson, Steel Band, International dancing etc. This was repeated weekly so gave up and went to bed most nights by 9.40pm. The live band on around 8.30 are very good though. We had two birthdays whilst away for myself and my partner. We had both had birthday cakes ordered by each other. Neither of the were available to collect. My mother went to collect one of them and was left waiting over 20 minutes at reception before giving up. The gent she spoke to had clearly forgotten her and moved on to check guests in. First time in Jamaica as we usually go to Mexico to the Riu hotels there. Riu Montego Bay has been a bit disappointing as we are a Gold Class Member and couldn’t even get a complementary late check out even though we emailed 8 days ahead. Bit pointless collecting points and no benefits from it here at this hotel. We won’t be returning to this hotel due to the issues and the weather (rained 4 days). We will continue using Riu as a brand as we rarely have issues. But won’t be returning to Jamaica due to this hotel and the culture.

  Feb 07, 2026
• 

  Winter sun

  AMAZING hotel. We didn't have the best weather, rain 4 out of 7 days. The entertainment team was fantastic. Supplied extra activities for all to join in. The evening shows were out of this world. High-class acts. Hotel very clean, rooms very large and comfortable. Highly recommended

  Feb 04, 2026
• 

  Staff is warm and welcoming!

  This is our 3rd Riu. We like them to be easy to get around and so on. First, your staff, wait staff, and front desk are all first-rate. My husband always has a favourite at each resort, Paula in Rose Hall, for breakfast is his new fav! What a sweetheart, always joking and smiling. As for the app, making reservations doesn't seem to work for me for the Italian, but the gal at the desk always fit us in. We enjoyed the Asian food a few times over the 2 weeks there. The Rose Hall Buffet worked out well for many meals, something different, if you're willing to try something different. The beach is okay, a little small, but when your country is getting snow, I will take the beach anyday. Yes, the rooms are a little plain, but I didn't spend all that much time in them, and they were cleaned, and I never saw bugs. We don't do evening entertainment as not our thing, so I can't comment on it. We did walk over to the mall, and yes, people kind of bother you, say no thanks and keep walking, you'll be okay. Met some nice people from all over, which was a nice change from only Canadians and Americans that seem to do the Mexico Rius.

  Feb 03, 2026
• 

  Worst hotel I have ever experienced. Everything has to be done online and then they lose the online reservations.

  The hotel resembles a large industrial complex with cafeteria style food. More people than the beach or pool could ever accommodate .

  Jan 31, 2026
• 

  Lively resort

  This is a very lively party Hotel if that’s what you’re looking for then it’s ideal, buffet restaurant adequate but light refilling at times staff seem reluctant to help when asked to refill. Best restaurants we found were kulanari and the Italian. Jerome stretching/yoga everyday was good, missing it already. A big shout out for all the entertainment staff with their shows in the evening all the hard work, energy and effort they put in unbelievable, name a few Rika, Masquita, TT, Roly Poly, Susie Q, baby Shark, Dale, Brian, Astro, Kevaughn and Cordell, hope spelling ok😀 Waiting staff and bar staff were great no complaints. There are some quiet areas you can find on the beach and also of an evening in the sports bar quite a bit quieter than the main bar with all the entertainment.

  Jan 31, 2026