Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13647 reviews
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Nov 05, 2025Mom’s funeral
I flew in to Jamaica on 11/4 for my mom’s funeral. I was supposed to check in to Riu Ocho Rios. I arrived from the US, rented a car and got turned away at the gate. The security guard was very nice. It was frightful being in another country to find out I have nowhere to stay. No cancellation email or phone call. I had to pay another $2300 to book another hotel. Thank God the Moon Palace had rooms available. I called Expedia this morning to get a refund. I will have to wait for that unfortunately. It is important that some form of management responds to these situations promptly. What if I did not have the extra $ to book another hotel. This is a terrible inconvenience to your guests. Do yourself a favor and call the resorts before you fly in.
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Nov 03, 2025Excellent, but big resort
This was my 1st time staying at a RIU. The experience was fantastic! The food, the service, the drinks. The only downside I see to this resort is that is BIG, so getting around takes time, keep that in mind if you are traveling with a reduce mobility person. We did call ahead to have a room close to everything and they were able to accommodate however there are 2 inclines to walk up to where we stayed and those were difficult to handle for my mother. The RIU app made it easy to reserve the a la carte restaurants and to make request to house keeping, I wish all resorts worked like this. All staff were super friendly and smiling and welcoming, no matter who we encountered or were there was always a "hello" and a smile, now this is customer service! It's a shame it's far from the airport: 1.5 to 2 hours ( depending on how many drop off's you have to do, really add to your travel day and reduces your beach time.. The main buffet always had a great variety of food but it was not always warm, but that seems to be the standard in all inclusive resorts. The a la carte restaurants were delicious. Bar service was also super! Do ask for your drinks to be mixed in front of you and not taken from the mixes that are pre-made, you do taste the difference. The reef in front of the infinity pools, just outside the roped off area, is simply filled with beautiful fauna. Please do not feed the fish, this is really bad for them and the survival of the who ecosystem. I saw several rays, different kinds of eels, an octopus, puffer fish, frog fish, trumpet and tube fish! I spent at least 1 hour in the water early every morning and it never disappointed. We would certainly go again! We loved out time there, but we would request a different room, closer to the infinity pools. Thank you RIU and all your staff for a wonderful vacation!
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Oct 30, 2025Customer Care? ???
The presentation of the hotel is nice and very spacious. Nice gym to work off all the food. Like the different swimming . I have been to many hotels in Jamaica but at this resort I found the majority of staff not to be very welcoming. It was like they didn't want to be there and there was little engagement with the guests ( a part from the entertainment team and one gentleman who worked in the dining room ). The tanoe in my room did not work which I reported before storm Melissa, it did not get rectified and is a great health and safety issue and I had explained that others on the same floor as me had the same issue. The snack box that I was provided with the evening before the storm as a vegan consisted of a cheese sandwich and meat patties ( they were informed of my dietary requirements). I appreciate that staff were under pressure but this is not a mistake that should have been made as it could have made me very ill . On the day of the storm we were told not to leave our rooms until the staff informed us that it was safe to do so. So i waited and waited, whislt becoming very hungry only to be informed at 10.25pm by another guest that they had been serving warm meals by then I was tired so went to bed hungry. But on a positive note staff worked really hard to restore the hotel back to its normal presentation after the storm. They should receive a bonus for that.
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Oct 28, 2025
Terrible managelent
Regarding Riu Ocho Rios: Due to inappropriate management of hungry crowds, restaurants yesterday, were closed, we have not been given any food, water, drinks since last night 27th october. Food given last night was pot noodles, dry snacks We had to go out and buy hot food to feed our children and family with comorbidities Our neighbour just told us that they spontaneously gave out hot food this evening without notifying everyone that hot food was being given out. So we have not been fed. Our tannoy in our room stopped working, no towels, bed sheet s etc given I am insulin dependent diabetic management does not seem to care for all it's customers. The children are being left without dinner
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Oct 28, 2025Sun sea and Mandem. JA is the best place in the world !
Best Holiday ever. I reached back home. 🇯🇲 Reconnecting back with my roots. Chilling with my peoples!🇯🇲 is in the DNA
